Resolve your issue
Got a problem with a company? Ajust makes it easy to get help, raise complaints, and resolve issues with any Australian business. Choose what you need help with below and follow simple steps to get results fast.
Check for service outages
Is something not working? Instantly check if a company is experiencing a current outage or disruption. Get updates on service issues so you know what’s happening and what to do next.
Make a complaint
Feel like you’ve been treated unfairly or had a bad experience? We’ll help you submit a complaint to the business, guide you through what to say, and keep you updated until you get a fair response.
Contact customer support
Need answers fast? Find the quickest ways to reach the right customer service team - phone, chat, email or social - so you can get the help you need without the runaround.
Return an item
Bought something you need to send back? Get step-by-step guidance on how to start a return, what’s required, and tips to make sure you get your money back or a replacement, without the stress.
Cancel a booking or subscription
Plans changed? We’ll show you how to cancel your order, booking, or subscription with clear instructions, important deadlines, and what to expect with refunds or follow-up.
Get a refund
Want your money back? Find out if you’re eligible, what evidence you’ll need, and how to request a refund quickly - plus tips to improve your chances of success.
Claim a warranty
Something break or not working as promised? Learn how to make a warranty claim, what’s covered, and what you’ll need to provide - so you can get your item fixed or replaced.
Request a price match
Found a better deal somewhere else? See how to request a price match from your provider, what proof you’ll need, and which companies are most likely to say yes.
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
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