Experiencing

Red Energy

outages? You’re not alone.

To quickly verify if there's an outage in your area, follow these easy steps:

Step-by-Step Guide:

1. Identify Your Local Network Distributor:
   
   
   • Check your electricity bill or visit Energy Made Easy to find your local distributor. You can also contact Red Energy for clarification.
     
     
2. Visit the Distributor’s Outage Page:
   
   
   • Victoria Examples:
     
     
     • AusNet Services Outage Map
       
       
     • United Energy Outage Tracker
       
       
   • New South Wales Examples:
     
     
     • Ausgrid Outage Map
       
       
     • Essential Energy Outage Tracker
       
       
3. Check Outage Status in Real-time:
   
   
   • Enter your postcode, address, or National Metering Identifier (NMI).
     
     
   • View real-time updates and estimated restoration times.
     
     

Pro Tip: Sign up for SMS or email updates from your distributor’s website to stay informed automatically.

If you experience a power or gas outage, here's how to report it quickly:

1. Confirm the Issue:
   
   
   • Check your own circuit breakers to rule out internal issues first.
     
     
2. Contact Your Local Distributor Directly:
   
   
   • Find the Faults and Emergencies number listed on your Red Energy bill.
     
     
   • Victoria Examples:
     
     
     • AusNet Services: 13 17 99
       
       
     • Powercor: 13 24 12
       
       
   • NSW Examples:
     
     
     • Ausgrid: 13 13 65
       
       
     • Essential Energy: 13 20 80
       
       
3. Provide Essential Information:
   
   
   • Your address.
     
     
   • Time power went out.
     
     
   • Observations of damage (e.g., fallen lines).
     
     

Important: Only call 000 (Triple Zero) if there is an immediate safety hazard (e.g., sparking wires). For general outage reporting, always contact your local network distributor first.

Over the past year, Red Energy customers have encountered various outages, predominantly caused by severe weather:

• Major Storm, February 2024 (Victoria):
  
  
  • Caused by extreme winds damaging transmission lines.
    
    
  • Affected around 530,000 customers statewide, including Red Energy customers.
    
    
  • Restoration took from 24 hours to several days for extensive damage.
    
    
• Pole-top Fires, January 2025 (Western Australia):
  
  
  • Triggered by light rain after prolonged dry conditions.
    
    
  • Affected approximately 38,000 homes (gas customers or Red’s parent company affiliates).
    
    
  • Restoration completed within a day or two for most affected areas.
    
    

Common Outage Causes Include: Severe storms, flooding, heatwaves, bushfires, equipment failures, and planned maintenance.

Restoration times vary depending on the cause and scale of the outage:

• Minor/Local Outages:
  
  
  • Typically resolved within 2–4 hours.
    
    
  • Many fixed in under an hour.
    
    
• Major/Severe Outages:
  
  
  • Generally resolved within 24–48 hours.
    
    
  • Extensive damage (e.g., major storms or infrastructure failure) can take several days.
    
    

Note: Network distributors provide Estimated Restoration Times (ERT) via their online status pages. Stay informed using these updates during outages.

For official outage updates and assistance, use these trusted resources:

• Red Energy – What to Do in a Power Outage Guide – Advice and preparation tips.
  
  
• Energy Made Easy – Find Your Distributor – Identify your local network distributor.
  
  
• AusNet Services Outage Map (VIC) – Real-time outage tracking.
  
  
• Western Power Outage Tracker (WA) – For WA customers in relevant areas.
  
  
• Red Energy Life Support Registration – Register life-support equipment for priority support.