Think

Temu

should've price matched? Let's find out.

Temu offers a Price Adjustment Policy, guaranteeing you the lowest price available on their own platform within 30 days of your purchase. Unlike traditional competitor price matching, this policy ensures that if your item’s price drops on Temu after you've bought it, you'll receive the difference back as a refund.

✅ Eligibility Criteria:

• Exact Same Product: Must be the identical product (same seller, model, variant) you initially ordered.
  
  
• 30-Day Window: Price drop must occur within 30 days after your purchase date.
  
  
• Temu Platform Only: Applies exclusively to price drops on Temu's website or app - not other retailers.
  
  
• Price of Item Only: Refund applies to item price differences only, excluding shipping or additional fees.
  
  
• Wide Coverage: Nearly all tangible product categories qualify; very few exceptions exist.
  
  

❌ Not Eligible:

• Competitor prices (e.g., Amazon, eBay, AliExpress).
  
  
• Price drops after the 30-day window.
  
  
• Coupon-based promotions or shipping discounts (unless reflected in item’s listed price).
  
  
• Price increases (no additional charges apply if price rises later).
  

Requesting a price adjustment with Temu is simple and fully automated:

1. Log Into Your Account:
   
   
   • Access the Temu app or website and navigate to "Your Orders".
     
     
2. Select Your Order:
   
   
   • Choose the order containing items you believe have dropped in price.
     
     
3. Click "Price Adjustment":
   
   
   • Within 30 days of purchase, this button should appear clearly.
     
     
4. Automated Price Check:
   
   
   • Temu’s system scans the current prices of your purchased items automatically, identifying any eligible refunds.
     
     
5. Confirm Adjustment:
   
   
   • If eligible, simply confirm the suggested refund amount.
     
     
6. Receive Credit Immediately:
   
   
   • Refund issued instantly as Temu store credit, ready for use on future purchases.
     
     

Example: If you bought a product for $30 and it drops to $25 within 30 days, you instantly receive a $5 credit upon request.

Tip: You can apply adjustments multiple times within the 30-day period as prices fluctuate further, so check regularly!

Temu’s Price Adjustment Policy has clear limitations to keep in mind:

• 30-Day Limit: No adjustments after 30 days from purchase date.
  
  
• Temu Store Credit: Refunds are issued as Temu credit, not as cash or back to your payment method.
  
  
• Manual Application Required: Refunds aren’t automatic - you must manually request through the app.
  
  
• Item Availability & Changes: If the exact item listing is removed or significantly altered, adjustment might not be possible.
  
  
• Coupon Offers: Coupon-related discounts are separate; adjustments only apply to actual listed item price drops.
  
  
• Return Policy Interaction: If you adjust a price and later return the item, refunds consider the adjusted price paid (original minus credit already issued).