Had an issue with

Mobil

? Get a real response.

Mobil provides several ways to submit a complaint, depending on your preference.

📞 Phone Support (fastest)

Call 1800 105 961 (free within Australia) to speak with a Mobil customer service agent.
‍
Ask for your issue to be logged as an official complaint and request a reference number for follow-up.

💻 Online Feedback Form

Go to mobilfeedback.com.au to submit feedback or complaints about a specific Mobil service station. Include the station location, date, time, and issue to help Mobil act faster.

📧 Email / Website Contact

Use the "Email Us" option on the Mobil Contact Page to lodge written complaints. Mobil may ask for full written details to assess your complaint thoroughly.

⛽ In-Person at Service Stations

For immediate issues (e.g. pump error, poor service), speak to the station staff or manager first. If unresolved, escalate using the phone or online options above.

📱 App or Social Media

If your issue relates to the 7-Eleven Fuel App, submit feedback through the app.

Alternatively, post a polite message on Mobil Australia’s official Facebook or Twitter/X page. Some customers report faster attention via public channels.

🔎 Tip: Always include receipt number, pump number, or Mobil Card details (if applicable). The more info you give, the faster Mobil can investigate.

📩 Acknowledgment

Mobil usually responds promptly. Phone complaints may get immediate feedback, online or email submissions typically receive an email confirmation.

👥 Complaint Assessment

Mobil assigns a relevant team member to investigate, such as the station operator or Mobil Card support. They review records or contact the site involved.

📞 Follow-Up

A representative will contact you (usually by your preferred method) to request further info or deliver a resolution update.

🛠 Resolution

Depending on the case, Mobil may offer:

• A refund or voucher
  
  
• An apology and explanation
  
• Corrective action (e.g. fixing equipment, retraining staff)
  
  

Straightforward cases are resolved within days. More complex issues (like Mobil Card billing or third-party coordination) may take a few weeks, but most are handled within 30 days.

✅ Case Closure: You’ll be notified once a resolution is complete. Mobil may ask for feedback on the process.

Mobil receives complaints in these areas most frequently:

⛽ Fuel Quality

• Reports of contaminated fuel causing engine issues
  
  
• Mobil investigates via station inspections and may cover repair costs when damage is proven
  
  

🧾 Pump Accuracy & Pricing

• Charged for more fuel than a tank can hold
  
  
• Unexpected price differences using the 7-Eleven Fuel App

Mobil or the site operator will usually refund any confirmed overcharge.

🙅 Customer Service at Stations

• Rude or unhelpful staff
  
  
• Refused receipts or poor assistance

Mobil takes this seriously and may retrain staff or intervene with franchise operators.

🚗 Equipment & Amenities

• Faulty car washes, air pumps, or card readers
• Dirty restrooms or unsafe walkways

Stations usually refund or repair the issue when notified.

💳 Mobil Card Issues

• Incorrect billing
  
  
• Problems redeeming discounts

Use 1300 173 435 or the Mobil Card support form for direct resolution.