• Seller Return Policies:
  
  
  • Most sellers offer 30-day returns for change of mind; some extend to 60 days. Check each listing for the specific policy.
    
    
  • Sellers can set policies as "No returns" for change of mind.
    
    
• eBay Money Back Guarantee (MBG):
  
  
  • Covers you if items don't arrive, arrive damaged, or aren't as described, regardless of seller policy.
    
    
  • Excludes vehicles, real estate, digital goods.
    
    
• Change of Mind Returns:
  
  
  • Allowed only if the seller accepts returns. The item must be returned in original condition.
    
    
• Condition of Returns:
  
  
  • Items must be returned exactly as received (unused, original packaging/tags).
    
    
• Return Time Limits:
  
  
  • Typically 30 days from delivery or estimated delivery (MBG).
    
    
• Ineligible Scenarios:
  
  
  • Purchases clearly marked "as-is," tickets, digital codes, or custom items generally not returnable (except under MBG if misrepresented).
    
    
• eBay Plus:
  
  
  • Members get free 30-day returns on items marked eBay Plus, no questions asked.
    

Step-by-step guide:

1. Log in to your eBay account and visit My eBay > Purchase History.
   
   
2. Click “Return this item” next to the relevant item.
   
   
3. Choose a reason for the return (e.g., "changed mind" or "item not as described").
   
   
4. Upload photos if the item is damaged or incorrect.
   
   
5. Submit the return request. The seller has up to 3 business days to respond.
   
   
6. Once approved, print the provided return label and send the item back within the given timeframe.
   
   
7. Track your return shipment through eBay's system.
   
   
8. Once the seller confirms receipt, they have 2 business days to issue your refund.
   
   

Tip: If the seller doesn't respond, use "Ask eBay to step in" for assistance.

• Seller-Provided Returns: Typically 30 days from item receipt. Some sellers may offer longer.
  
  
• Money Back Guarantee Returns: Must initiate within 30 days of actual or estimated delivery.
  
  
• Return Shipping Time: Usually expected to ship back within 5-7 business days after approval.
  
  
• Condition Requirements: Items must be returned exactly as received. New items must be unused, and with original tags, packaging, manuals, and accessories.
  
  
• International Returns: Return policies might vary. Check carefully if purchasing from overseas sellers through eBay.com.au.
  

• Faulty, Damaged, or Not-as-Described Items: Seller pays return postage. You’ll receive a prepaid return label at no cost.
  
  
• Change-of-Mind Returns: Buyer usually pays return shipping, unless listing specifies "free returns".
  
  
• eBay Plus Members: Enjoy free returns for all eBay Plus marked items regardless of the return reason.
  
  
• Return Label Options:
  
  
  • eBay typically provides an Australia Post label, cost deducted from your refund if buyer-paid.
    
    
  • For large items or international returns, shipping methods and costs are communicated clearly in the return process.
    

Tip: Always use tracked postage to ensure your refund is protected.

• Refund Method: Returns processed via your original payment method (PayPal, credit/debit cards, Afterpay, Zip).
  
  
• Refund Timeline: Typically processed within 2 business days of item receipt by seller. Refund appears on PayPal immediately or within 1 day. Credit cards may take 2-5 business days.
  
  
• Partial Refunds: If the item is returned incomplete or damaged, sellers may issue partial refunds. eBay mediates disputes if you disagree.
  
  
• Original Shipping Refunds:
  
  
  • Refunded fully if the return is due to seller error (faulty/damaged).
    
    
  • Usually not refunded for buyer’s remorse returns unless listing states otherwise or you're an eBay Plus member.
    
    
• No Return Refund (Seller Concession): Sometimes, low-value items or defective items might be refunded without needing to send them back.