Still waiting on a

BCF

refund?

• 30-day change-of-mind returns: Refunds or exchanges available if items are unused, in original packaging, with proof of purchase.
  
  
• Exclusions: No returns for underwear, socks, swimwear, personalised items, DVDs/CDs, perishable goods, gift cards, or substantially used/modified products.
  
  
• Proof of purchase required: Receipt, invoice, or bank statement. If missing, staff may offer an exchange or refund at current value with photo ID.
  
  
• Condition of goods: Must be resalable. Used camping/fishing gear generally not accepted unless faulty.
  
  
• Faulty or incorrect products: Covered under Australian Consumer Law with no time limit. Major faults = refund or replacement; minor faults = repair.
  
  
• Manufacturer warranties: BCF will liaise with suppliers but remains responsible for resolving faulty goods.
  
  
• Large/bulky items: May need special arrangements (e.g., boats, outboards, gas products).
  

In-store:

1. Pack item with box/manuals/accessories.
   
   
2. Visit any BCF store.
   
   
3. Provide proof of purchase (receipt, invoice, or bank statement).
   
   
4. Staff process refund to original payment method or arrange exchange/store credit.
   
   
5. Receive receipt and refund confirmation.
   
   

By post (online orders):

1. Access BCF’s Returns Portal.
   
   
2. Enter order details, generate free AusPost label (valid ≤22kg, ≤105cm).
   
   
3. Print label (or use QR code), pack securely with invoice.
   
   
4. Drop at AusPost outlet/box.
   
   
5. Track parcel. Processing usually occurs within 14 days.
   
   
6. Refund issued. Exchanges via post are refunded, then you reorder separately.
   

• In-store: Cash refunds given immediately. Card refunds initiated same day - funds typically show in 1–5 business days.
  
  
• By post: Allow ~2 weeks from mailing to refund processing. Bank posting adds a few more days (PayPal often 24 hours; Afterpay/Zip adjusted within a few business days).
  
  
• Exchanges: Instant in-store. Postal returns default to refund - new purchases made separately.
  
  
• Delays: If >3 weeks with no refund, contact BCF support with return tracking.
  

• Credit/debit cards: Refunds to original card (bring it for in-store refunds).
  
  
• Cash purchases: Refunded in cash in-store.
  
  
• PayPal/Afterpay/Zip: Refunded via the same platform. Future payments will be cancelled or adjusted.
  
  
• Gift cards: Refunded as a new BCF gift card.
  
  
• Mixed payments: Refunds split back to each payment source.
  
  
• Bank transfer: Rare; used if card account is closed.
  

• Used/damaged returns declined: Change-of-mind returns must be unused.
  
  
• Delays on refunds: Rare but reported, especially online cancellations. Follow up if beyond promised timeframe.
  
  
• Faulty product runaround: Occasionally staff direct customers to manufacturers incorrectly - ACL gives you rights directly with BCF.
  
  
• Online vs. in-store confusion: Online purchases can be returned in-store, in-store purchases cannot be mailed back.
  
  
• Exchanges by mail not supported: Postal returns = refunds only.
  
  
• Lost parcels: Always keep tracking when returning via AusPost.