Experiencing

ING

outages? You’re not alone.

To confirm if ING is down, here’s how to get up-to-date service info fast:

• ING Website & App: Visit ING’s homepage or login portal. ING doesn’t run a real-time status page but posts banners during major outages. Their quarterly “Service Availability” report is more retrospective. The ING app will often display a real-time message if there’s an outage.
  
  
• Social Media Alerts: Follow @ING_Aust on Twitter (X) and ING’s official Facebook page. ING uses these platforms to acknowledge issues and post recovery updates during live incidents.
  
  
• Downdetector: Visit Downdetector’s ING page to see if other users are reporting problems. A spike in comments like “can’t log in” or “app not working” is often a reliable early signal.
  

Always prioritise ING’s own announcements to confirm real-time status.

If something isn’t working, here’s how to flag it with ING fast:

• Call Support (24/7): Dial 133 464 from Australia or +61 2 9028 4077 from overseas. ING’s team can confirm if there’s a known issue and raise a ticket if needed.
  
  
• App or Online Chat: Open the ING app and go to the Help section. You can message support securely or use live chat to report technical problems - no need to call.
  
  
• Social Media (X/Facebook): Direct message @ING_Aust on X or leave a comment on their Facebook page. Public-facing comments are best kept general (move to private messages for account-specific help).
  
  
• Website Contact Form or Email: For non-urgent issues, use ING’s online contact page. Email is slower, so phone or in-app chat is better during an outage.
  

🚨 Always stick to official channels. Don’t trust third-party links or unsolicited messages claiming to be ING.

ING Australia has experienced a few notable outages, especially in late 2024:

• October 30, 2024 – Major Outage: At around 1pm AEST, thousands of users were locked out of the ING app and internet banking. ING confirmed a technical issue and posted updates on X. Over 2,200 reports were logged on Downdetector.
  
  
• September–October 2024 – Multiple Disruptions: ING experienced three major outages in four weeks, affecting login and transaction services. While ING didn’t disclose root causes, the pattern suggests backend instability possibly related to updates or capacity limits.
  
  
• Early 2025 – Minor Login Glitches: A few isolated issues impacted overseas logins, possibly due to regional routing problems. These were resolved quickly.
  
  
• Late 2024 – Payment Delays: During one of the outages, PayID and Osko transfers were delayed. ING confirmed the disruption and processed all pending payments post-resolution.
  

🔍 Common Causes: Internal platform failures or bugs introduced during system updates. ING’s online-only banking model also means that any cloud or infrastructure hiccup can impact all services at once.

Based on past incidents, ING typically resolves outages within 1 to 4 hours, depending on severity:

• Minor Glitches: Often resolved quietly in under 2 hours. These may only impact specific users or regions.
  
  
• Major Outages: As seen in Oct 2024, ING’s response teams identify the issue within the hour and begin restoring access. Most outages have been resolved the same day, with services progressively returning to normal.
  
  
• Worst Cases: ING has experienced back-to-back outages over multiple days (late 2024), but no single outage has lasted more than a day. Each incident was addressed independently, with fast resolutions.
  
  

ING prioritises essential services, like card payments and scheduled transfers, during outages. In many cases, cards continue to work even if the app is down.

• 🔗 ING Homepage – Check for banner alerts during live incidents
  
  
• 📞 24/7 Phone Support – 133 464
  
  
• 📱 Twitter/X: @ING_Aust – ING’s real-time updates
  
  
• 📘 Facebook: ING Australia
  
  
• 📉 Downdetector – ING – Community outage reports
  
  
• 📑 ING’s Service Availability Report – Quarterly outage transparency
  
  
• 🧑‍💻 ING Developer Status (API-level) – For advanced monitoring