Trying to cancel

BankSA

? Avoid the runaround.

• Who can cancel: Only the primary account holder can close a BankSA account or credit card. For joint accounts, either holder may request closure.
  
  
• Balances must be cleared: You need to pay off any outstanding amounts before BankSA finalises cancellation.
  
  
• Recurring payments: Cancel direct debits or subscriptions with merchants first. BankSA cannot do this for you.
  
  
• Pending transactions: Purchases or interest charges may post after closure - you’ll need to pay these.
  
  
• Rewards points: Amplify Rewards points expire 90 days after closure. Redeem them before cancelling.
  
  
• Eligibility: Transaction accounts and credit cards can be closed anytime. Fixed-term products (e.g. loans, term deposits) may have special conditions or break fees.
  

1. Pay your balance: Ensure your account/credit card is at $0.
   
   
2. Via mobile app:
   
   
   • Log in, select your account, tap Services → Close account.
     
     
   • Confirm reason for closure, then tap Confirm.
     
     
   • You’ll get a cancellation confirmation notification or email.
     
     
3. Via internet banking:
   
   
   • Log in, go to Manage My Accounts.
     
     
   • Select the account → Close account and confirm.
     
     
   • You’ll see a message that the account is closed/pending.
     
     
4. By phone or branch: Contact BankSA by calling 13 13 76 or visit a branch. Staff may ask you to sign a closure form.
   
   
5. Final confirmation: BankSA sends a closure confirmation letter/email within 5–10 business days. Keep this for your records.
   
   

💡 Tip: Download past statements before closure, as access may be restricted afterwards.

• Immediate effect: Accounts stop functioning as soon as closure is confirmed.
  
  
• Confirmation letter: Typically arrives within 5–10 business days.
  
  
• Rewards deadline: Amplify Rewards points expire 90 days after closure.
  
  
• Billing cycles: Cancel just after your statement period to avoid extra interest.
  
  
• Annual fees: Not refunded pro-rata. Cancel before your annual fee date to avoid it.
  
  
• Loans/term deposits: May require notice or incur break fees.
  

• No cancellation fee: BankSA does not charge for closing accounts or credit cards.
  
  
• Ongoing charges: Interest and late fees apply if balances aren’t fully paid.
  
  
• Overpaid accounts: Credit balances will be refunded to you or transferred.
  
  
• Loan break costs: Early closure of fixed-term loans/mortgages may attract penalties.
  
  
• Rewards forfeiture: Unused points expire after 90 days.