Trying to cancel BankSA? Avoid the runaround.
Can you cancel your BankSA subscription? Check eligibility and conditions
- Who can cancel: Only the primary account holder can close a BankSA account or credit card. For joint accounts, either holder may request closure.
- Balances must be cleared: You need to pay off any outstanding amounts before BankSA finalises cancellation.
- Recurring payments: Cancel direct debits or subscriptions with merchants first. BankSA cannot do this for you.
- Pending transactions: Purchases or interest charges may post after closure - you’ll need to pay these.
- Rewards points: Amplify Rewards points expire 90 days after closure. Redeem them before cancelling.
- Eligibility: Transaction accounts and credit cards can be closed anytime. Fixed-term products (e.g. loans, term deposits) may have special conditions or break fees.
How to cancel a BankSA subscription, service or order
- Pay your balance: Ensure your account/credit card is at $0.
- Via mobile app:
- Log in, select your account, tap Services → Close account.
- Confirm reason for closure, then tap Confirm.
- You’ll get a cancellation confirmation notification or email.
- Log in, select your account, tap Services → Close account.
- Via internet banking:
- Log in, go to Manage My Accounts.
- Select the account → Close account and confirm.
- You’ll see a message that the account is closed/pending.
- Log in, go to Manage My Accounts.
- By phone or branch: Contact BankSA by calling 13 13 76 or visit a branch. Staff may ask you to sign a closure form.
- Final confirmation: BankSA sends a closure confirmation letter/email within 5–10 business days. Keep this for your records.
💡 Tip: Download past statements before closure, as access may be restricted afterwards.
How long does a BankSA cancellation take?
- Immediate effect: Accounts stop functioning as soon as closure is confirmed.
- Confirmation letter: Typically arrives within 5–10 business days.
- Rewards deadline: Amplify Rewards points expire 90 days after closure.
- Billing cycles: Cancel just after your statement period to avoid extra interest.
- Annual fees: Not refunded pro-rata. Cancel before your annual fee date to avoid it.
- Loans/term deposits: May require notice or incur break fees.
BankSA cancellation fees and final charges – what to expect
- No cancellation fee: BankSA does not charge for closing accounts or credit cards.
- Ongoing charges: Interest and late fees apply if balances aren’t fully paid.
- Overpaid accounts: Credit balances will be refunded to you or transferred.
- Loan break costs: Early closure of fixed-term loans/mortgages may attract penalties.
- Rewards forfeiture: Unused points expire after 90 days.
BankSA cases submitted through Ajust
I tried for weeks to complete BankSA’s compulsory ID verification, but the system kept failing and staff gave me conflicting advice. After spending an entire day on calls, I was told my account would be suspended anyway. It felt like my account was being cancelled without any real support or resolution, despite my constant efforts to comply. - Ira
I was locked out of my BankSA account while overseas and couldn’t access my money at all. With no app access and no way to call without phone credit, I was completely stuck. My account was effectively unusable, leaving me stranded, scared, and unable to support myself when I needed access the most. - Laura
Consumer experiences with BankSA cancellations
Smooth closure online: Customers say closing via the app/website takes minutes with instant confirmation.
Delayed paperwork: Some reported waiting weeks for closure letters. If you need urgent proof, request an emailed confirmation.
Customer service frustration: A few reviews mention poor communication, which motivated cancellations.
BankSA Cancellation FAQs
Can I cancel a BankSA account or credit card at any time?
Yes, BankSA transaction accounts and credit cards can be cancelled at any time by the primary account holder. You don’t need to give notice or a specific reason to close them. Before cancellation, the balance must be cleared to $0 and any pending transactions should be considered. Fixed-term products like loans or term deposits are different and may involve special conditions or break fees, so checking those terms first can help avoid unexpected costs.
Who is allowed to cancel a BankSA account or credit card?
Only the primary account holder can cancel a BankSA account or credit card, except for joint accounts. For joint BankSA accounts, either account holder is allowed to request closure. This rule helps protect account security and ensures BankSA processes cancellations correctly. If you’re unsure who the primary holder is, it’s best to confirm this in internet banking or with BankSA before starting the cancellation process.
What should you do before cancelling a BankSA account to avoid problems?
Before cancelling a BankSA account, you should clear all balances, cancel direct debits, and redeem any Amplify Rewards points. BankSA cannot cancel subscriptions or merchant payments for you, so these must be stopped first. Pending transactions or interest charges may still appear after closure and will need to be paid. Downloading past statements is also important, as access may be limited once the account is closed.
How long does it take for a BankSA cancellation to be fully confirmed?
A BankSA account stops working immediately once cancellation is confirmed, but final confirmation takes longer. A closure confirmation email or letter usually arrives within 5 to 10 business days. Rewards points expire 90 days after closure, so timing matters. Cancelling just after a statement cycle can help avoid extra interest, and cancelling before an annual fee date can prevent unnecessary charges.
Tried to cancel but BankSA made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.