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Linkt

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Linkt is one of Australia’s main toll road payment providers, with support built around helping customers manage toll accounts, invoices, tags, and payments across major cities. You can get help through phone support, live online chat, and a strong set of self-serve tools via the Linkt website and mobile app.

If you’re dealing with something urgent (like a toll notice, account issue, or payment problem), Linkt’s customer care team can guide you to the right solution. For customers under financial pressure, Linkt also offers hardship support via Linkt Assist, which can help with payment options and tailored support.

Linkt customers most often report issues like:

• Unexpected charges or trips you don’t recognise
  Including invoices for a vehicle you no longer own, licence plate mix-ups, or charges that don’t match your travel.
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• Admin fees and late fees that add up quickly
  A small toll can grow significantly if it isn’t paid by the due date, which frustrates many customers.
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• Account suspensions or debt collection concerns
  Some customers feel accounts escalate quickly when amounts are overdue or invoices go to an old address.
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• Website/app errors affecting payments
  Customers sometimes report glitches that prevent payment or updates, then they get hit with extra fees.
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• Support delays or repeating the same story
  Long wait times, multiple transfers, or needing to escalate before getting a full resolution.

If you believe a charge is wrong, acting quickly (and having your plate number or account details ready) usually makes the process much smoother.

1) Call Linkt customer care

Phone: 13 33 31 (Australia)
Calling from overseas: +61 3 8656 8288

This is the main support line for accounts, toll invoices, payments, and general help. Service hours vary by region (details on the official Contact page).

2) Use live chat (often the quickest option)

Linkt offers online chat via the Contact page, which is a great option for quick account questions, payment issues, and general troubleshooting.

3) Use the Help Centre and online forms

For common tasks (paying toll notices, updating vehicles, tag problems, scams), the Help Centre is the fastest place to start.
If you need to lodge something formally, Linkt also provides online complaint and feedback options.

4) Mail (formal complaints/escalation)

If you need to put a complaint in writing, Linkt provides a postal option for the Customer Resolutions team (listed on the complaints page).

5) Accessibility support

• Interpreter support is available via the Translating and Interpreting Service (TIS National): 13 14 50‍
• Linkt also accepts calls through the National Relay Service (for hearing/speech difficulties).

Tip: Have your account number, toll invoice number, and vehicle plate ready before you contact support.

Billing and refunds

If you believe you’ve been charged incorrectly (wrong vehicle, double charge, wrong account), Linkt can investigate and correct/refund fees where an error is confirmed. In many cases, resolution is faster when you supply the invoice number, plate details, and any supporting proof.

Cancellations (closing your account)

You can close a Linkt account and, after outstanding tolls are settled, any remaining balance may be refunded based on Linkt’s process. Tag return rules and fees can apply in some cases (and may be reversed if the tag is later returned).

Fees and charges

Toll prices are set by toll road operators, so Linkt doesn’t “price match.” However, some fees may be reviewed in situations like tag faults or hardship support requests.

Complaints handling and escalation

If you’re not satisfied with first-level support, Linkt provides a formal complaint pathway to a Customer Resolutions team.
If you still can’t resolve the issue, Linkt points customers to the Tolling Customer Ombudsman for independent dispute resolution.

Financial hardship support

If you can’t afford to pay right now, Linkt Assist offers hardship support options and guidance.