Trying to cancel

Snap Fitness

? Avoid the runaround.

You can cancel your Snap Fitness membership at any time, but the process and any fees depend on your contract type, location, and notice period.

All new members receive a cooling-off period:

• 48 hours after signing (nationally)
• 7 days in WA, and in ACT if your contract is longer than 3 months.
  Within this window, you can cancel for a full refund minus any admin or service fees.

For month-to-month (no lock-in) memberships, you can cancel anytime by giving written notice, typically 30 days in advance (14 days in SA and ACT). Your membership remains active, and billed, during the notice period.

If you're on a fixed-term contract (e.g., 6 or 12 months), you can still cancel early, but you’ll usually be charged a 25% early termination fee on the remaining contract value, plus notice period fees.

To cancel, Snap Fitness requires official written notice (email, letter, or in-person). Phone calls or social DMs don’t count. Some valid exceptions allow you to cancel without penalties, such as:

• Medical conditions (with a doctor’s note)
• Snap not delivering agreed services
• Club closures

In these cases, you’ll only pay pro-rata for used time. Always check your Membership Agreement and speak with your home club manager to clarify your options.

Cancelling is a simple process if you follow the correct steps:

1. Gather your info: Membership ID (if you have it), home club, and your contract (optional but helpful).
2. Notify your club in writing (email or letter) or visit during staffed hours to submit your cancellation request.
3. Use clear wording: Subject line like “Membership Cancellation Request,” and include the date you want notice to start.
4. Submit the cancellation form: Some clubs require a short form; others accept a written email. Keep a copy for your records.
5. Serve the notice period: You’ll be billed and can continue using the gym during this period (usually 30 days).
6. Pay any final fees: If under contract, expect a 25% early termination fee plus outstanding dues.
7. Request written confirmation of your cancellation, including your end date and confirmation that billing will cease.
8. Monitor your bank account to ensure no charges come through after your cancellation date. If they do, follow up immediately.

Cancel just after a billing date so your final payment covers the notice period cleanly without overlap.

Key timelines to be aware of:

• Cooling-off period:
  
  • 48 hours from signup (national)
  • 7 days in WA and ACT (if contract is 3+ months)
    Cancel within this time for a refund (minus admin/used services).
• Standard notice period:
  
  • 30 days nationally
  • 14 days in SA or ACT
    Starts the day your club receives your written cancellation request.
• Billing schedule:
  To avoid another charge, cancel at least 5-7 days before your next direct debit.
• Contract terms:
  If still in a fixed-term contract, you’ll need to pay a 25% early exit fee. You can time your notice 30 days before your term ends to avoid extra months.
• Club moves:
  If you're relocating to an area with no Snap Fitness, discuss options with your home club - it may qualify as an exception or hardship cancellation.

Here’s what you might be charged when cancelling:

No cancellation fee for month-to-month memberships (after any minimum term) - you just pay for the 30-day notice period.

Early termination fee of 25% of the remaining contract value applies if you cancel a fixed-term contract early (plus you still pay for the notice period).

Notice period dues are charged as normal membership payments. This isn’t a fee, just your final month of access.

Cooling-off period cancellations:

• Full refund minus any access card cost or services already used (e.g. PT session, joining fee).

Access card fees: Usually non-refundable (often $50). You keep the card; it just gets deactivated.

No admin “processing” fee for cancellations unless you’re breaking contract.

Unpaid dues or dishonour fees (typically $5–$10) must be cleared before your membership ends.

Medical or club fault cancellations (with proof): No early termination fee, only pay up to your cancellation date.

If you’re unsure whether your situation qualifies for a fee waiver, speak to your club or reach out to Snap’s Member Services directly.