Trying to cancel Snap Fitness? Avoid the runaround.
Can you cancel your Snap Fitness subscription? Check eligibility and conditions
You can cancel your Snap Fitness membership at any time, but the process and any fees depend on your contract type, location, and notice period.
All new members receive a cooling-off period:
- 48 hours after signing (nationally)
- 7 days in WA, and in ACT if your contract is longer than 3 months.
Within this window, you can cancel for a full refund minus any admin or service fees.
For month-to-month (no lock-in) memberships, you can cancel anytime by giving written notice, typically 30 days in advance (14 days in SA and ACT). Your membership remains active, and billed, during the notice period.
If you're on a fixed-term contract (e.g., 6 or 12 months), you can still cancel early, but you’ll usually be charged a 25% early termination fee on the remaining contract value, plus notice period fees.
To cancel, Snap Fitness requires official written notice (email, letter, or in-person). Phone calls or social DMs don’t count. Some valid exceptions allow you to cancel without penalties, such as:
- Medical conditions (with a doctor’s note)
- Snap not delivering agreed services
- Club closures
In these cases, you’ll only pay pro-rata for used time. Always check your Membership Agreement and speak with your home club manager to clarify your options.
How to cancel a Snap Fitness subscription, service or order
Cancelling is a simple process if you follow the correct steps:
- Gather your info: Membership ID (if you have it), home club, and your contract (optional but helpful).
- Notify your club in writing (email or letter) or visit during staffed hours to submit your cancellation request.
- Use clear wording: Subject line like “Membership Cancellation Request,” and include the date you want notice to start.
- Submit the cancellation form: Some clubs require a short form; others accept a written email. Keep a copy for your records.
- Serve the notice period: You’ll be billed and can continue using the gym during this period (usually 30 days).
- Pay any final fees: If under contract, expect a 25% early termination fee plus outstanding dues.
- Request written confirmation of your cancellation, including your end date and confirmation that billing will cease.
- Monitor your bank account to ensure no charges come through after your cancellation date. If they do, follow up immediately.
Cancel just after a billing date so your final payment covers the notice period cleanly without overlap.
How long does a Snap Fitness cancellation take?
Key timelines to be aware of:
- Cooling-off period:
- 48 hours from signup (national)
- 7 days in WA and ACT (if contract is 3+ months)
Cancel within this time for a refund (minus admin/used services).
- Standard notice period:
- 30 days nationally
- 14 days in SA or ACT
Starts the day your club receives your written cancellation request.
- Billing schedule:
To avoid another charge, cancel at least 5-7 days before your next direct debit. - Contract terms:
If still in a fixed-term contract, you’ll need to pay a 25% early exit fee. You can time your notice 30 days before your term ends to avoid extra months. - Club moves:
If you're relocating to an area with no Snap Fitness, discuss options with your home club - it may qualify as an exception or hardship cancellation.
Snap Fitness cancellation fees and final charges – what to expect
Here’s what you might be charged when cancelling:
No cancellation fee for month-to-month memberships (after any minimum term) - you just pay for the 30-day notice period.
Early termination fee of 25% of the remaining contract value applies if you cancel a fixed-term contract early (plus you still pay for the notice period).
Notice period dues are charged as normal membership payments. This isn’t a fee, just your final month of access.
Cooling-off period cancellations:
- Full refund minus any access card cost or services already used (e.g. PT session, joining fee).
Access card fees: Usually non-refundable (often $50). You keep the card; it just gets deactivated.
No admin “processing” fee for cancellations unless you’re breaking contract.
Unpaid dues or dishonour fees (typically $5–$10) must be cleared before your membership ends.
Medical or club fault cancellations (with proof): No early termination fee, only pay up to your cancellation date.
If you’re unsure whether your situation qualifies for a fee waiver, speak to your club or reach out to Snap’s Member Services directly.
Snap Fitness cases submitted through Ajust
I asked to cancel my Snap Fitness membership before it was meant to end, but it looks like the cancellation never went through properly. I was charged three more times after I’d already tried to stop it, which felt unfair and stressful because I thought it was done. I just want Snap Fitness to honour the cancellation and refund the extra charges. - Jungjun
I cancelled my Snap Fitness membership around late September/early October 2024 and was told I wouldn’t be charged again, but money kept coming out anyway — even after my access card was wiped. It hit hard because I was relying on the gym showers while homeless, and then the charges kept stacking up after the cancellation. I just want the post-cancellation fees refunded. - Ashley
We went into Snap Fitness Maryborough on 11 January to cancel my son’s membership, but the fees have kept coming out ever since. I only noticed when my mortgage bounced, and the club says they have no evidence because their footage only goes back a month. It’s exhausting trying to prove a cancellation you know happened. I just need the charges stopped and refunded. - Sarah
Consumer experiences with Snap Fitness cancellations
Smooth experiences: Many members report quick, respectful cancellations when they gave notice in person. A staff member guided them through the form, and the process was confirmed immediately.
Email-only cancellations: Some members say their emails weren’t acknowledged, and clubs later claimed the cancellation wasn’t received, leading to unwanted charges. Always follow up by phone or in-person if you don’t get a reply within a few days.
Notice period frustration: Some users feel the 30-day notice is a “cash grab.” While it’s contractually clear, being aware of it helps you avoid surprise fees. Cancel early and get full use of that final month.
Snap Fitness Cancellation FAQs
Can you cancel Snap Fitness anytime, and what changes if you’re month-to-month vs on a contract?
Yes, you can cancel Snap Fitness at any time, but the notice period and fees depend on whether you’re month-to-month or on a fixed-term contract. Month-to-month memberships usually require written notice (typically 30 days, or 14 days in SA and ACT), and you keep paying during that notice period. Fixed-term contracts can be cancelled early, but you’ll usually pay a 25% early termination fee on the remaining contract value, plus notice period fees.
What is the Snap Fitness cooling-off period in Australia, and what refund should you expect?
Snap Fitness cooling-off is usually 48 hours after signing nationally, with longer cooling-off in WA (7 days) and in the ACT for contracts longer than 3 months. Cancelling within cooling-off can trigger a refund, but admin, service, or access card fees may be deducted. Access card fees are commonly non-refundable, and the card may be kept but deactivated. If you’ve already used paid services, that value may also be deducted from the refund.
How do you cancel Snap Fitness properly so the club can’t say it “wasn’t received”?
Snap Fitness cancellations must be submitted in official writing, such as email, letter, or an in-person cancellation form, because phone calls and social messages don’t count. Use clear wording like “Membership Cancellation Request,” include your full name, home club, and the date you want notice to start, then ask for written confirmation with your end date. If you don’t get a reply within a few days, follow up by phone or in person, because some members report emails not being acknowledged and later disputed.
What fees can apply when cancelling Snap Fitness, and when can fees be waived?
Snap Fitness month-to-month cancellations typically have no special cancellation fee, but you still pay normal dues during the notice period. Fixed-term contract cancellations usually trigger a 25% early termination fee on the remaining contract value, plus any outstanding dues or dishonour fees that must be cleared. In certain situations like medical conditions (with a doctor’s note), club closure, or failure to deliver agreed services, Snap may allow cancellation without the early termination fee, with charges limited to pro-rata used time.
Tried to cancel but Snap Fitness made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.