JB Hi-Fi

 returns policy – how to return items easily

Change of Mind: JB Hi-Fi offers a 30-day return window for most unused, unopened products in original condition. This is a goodwill policy, not a legal requirement. Commercial (business) purchases are excluded.

Media & Software: CDs, DVDs, and console games can be returned unopened within 90 days. PC software and digital codes are non-returnable unless faulty due to activation issues.

Headphones & Earphones: These can only be returned if completely sealed, due to hygiene reasons. Opened items are only returnable if faulty.

Gift Cards & Digital Products: Generally non-returnable unless there's a fault, like activation errors. In these cases, JB may assist directly or refer to the third-party provider.

Faulty or Damaged Items: Covered by Australian Consumer Law (ACL). You can return used items with faults at any time if they don’t meet acceptable quality standards. Proof of purchase and product assessment is required.

1. Check Eligibility & Locate Proof of Purchase: Ensure your item meets the criteria. Bring your receipt or download your invoice from your JB Hi-Fi account.

2. In-Store Returns: For most returns, visiting a JB Hi-Fi store is the quickest method. Staff will assess the item and issue a refund, replacement, or credit on the spot if eligible.

3. Online or Mail Returns: Use JB’s online portal or contact support to initiate a return request. Include order number and reason. JB will guide you through the process.

4. Courier Pick-up (Faulty Only): If your item is faulty and you can't visit a store, JB will organise free courier pickup and provide a prepaid label.

5. Follow Instructions: Whether in-store or via post, follow JB’s process. Use tracking for mail returns and retain receipts. JB will notify you about the outcome once they assess the item.

Standard Returns: 30 days for most items (must be unopened and unused). Open-box returns may be accepted at JB’s discretion and could incur restocking fees.

Extended Returns: 90 days for sealed media like CDs, DVDs, and console games.

Faulty Products: No time limit. Under ACL, items with defects can be returned beyond the warranty period, provided it’s within a “reasonable” timeframe (e.g. 6 months for a TV, 12 months for a laptop).

Bundled Items: Must be returned in full for a full refund. If you keep a bonus item, its value might be deducted from your refund.

Condition Expectations: All original accessories, manuals, and packaging should be included.

In-Store: No shipping cost. Recommended for fastest results.

Change of Mind by Post: You cover shipping. Original delivery fees are not refunded. A restocking fee (up to 20%) may apply for opened items.

Faulty Items: JB pays for return shipping via courier. You’ll get a prepaid label or scheduled pickup after raising a case online or by phone.

Shipping Tips: Pack items securely and use tracking. Until the product is received by JB Hi-Fi, the risk is yours.

Refund Method: Refunds go back to your original payment method - credit card, PayPal, or JB gift card.

Timeframes:

• In-store: Immediate refund on the spot.
  
  
• Online: Once JB receives and assesses the return, you’ll get a confirmation email and refund within a few days.
  
  

Partial Refunds: If you didn’t return all bundle components or the product was used, JB may deduct part of the refund.

Faulty Item Refunds: Full refund once a fault is verified. JB will also refund any reasonable return postage costs you paid, just ensure it’s pre-approved.