Not sure if you can return your

Dyson

purchase?

Dyson Australia offers a straightforward returns process, but first ensure your item is eligible:

30-Day Money-Back Guarantee:

• Products purchased directly from Dyson (online or Dyson Demo Stores) can be returned within 30 days of delivery or purchase.
  
  
• Refunds are issued for change-of-mind returns meeting Dyson’s conditions.
  
  

Special Exclusions:

• Dyson Zone headphones: Must be returned within 14 days.
  
  
• Dyson Outlet products and final-sale items (e.g., first-gen Airwrap or refurbished machines) cannot be returned unless faulty.
  
  

Condition Requirements:

• Items should be in their original condition, preferably unused or gently used.
  
  
• Products must include original Dyson packaging, accessories, and manuals.
  
  
• Items intentionally modified or damaged are ineligible for returns.
  
  

Faulty Items or Errors:

• If your Dyson product arrived faulty, damaged, or incorrect, contact Dyson customer support immediately to arrange a return or exchange.
  

Returning your Dyson product is hassle-free, whether online or purchased in-store:

Step 1: Initiate Your Return

• Visit Dyson’s online returns portal or contact Dyson Customer Support.
  
  
• Complete the return request form online. You’ll receive instructions and a return authorisation, typically within 48 hours.
  
  

Step 2: Pack the Product

• Securely repack your Dyson product in its original box, including all accessories and paperwork.
  
  
• Dyson specifically requests the original packaging to ensure safe return transit.
  
  

Step 3: Ship with Dyson’s Prepaid Label

• Dyson provides a prepaid return shipping label (standard shipping via Australia Post or courier).
  
  
• Attach the provided label securely to the parcel.
  
  
• Drop off the package at the designated courier or Australia Post location provided in the instructions.
  
  

In-Store Returns:

• If purchased at a Dyson Demo Store, bring your product and proof of purchase back to the store. Dyson staff will process your return immediately.
  

Dyson has clear timelines and conditions for returns to ensure fairness:

30-Day Standard Return Period:

• Initiate returns within 30 days from delivery for online purchases, or from the date of purchase for in-store buys.
  
  
• Dyson Zone headphones must be returned within 14 days.
  
  

Condition & Packaging:

• Items must be in sellable condition - ideally unused or minimally used.
  
  
• Original Dyson packaging and accessories must be included and intact.
  
  

Proof of Purchase:

• Keep your Dyson order confirmation or store receipt handy, it’s required for processing your return.
  
  

After the Return Period:

• Dyson will not accept change-of-mind returns past 30 days. However, warranty coverage remains valid for product faults or issues.
  

Dyson makes returns easy and cost-free for eligible products:

Free Return Shipping:

• Dyson covers the return shipping cost for eligible returns within Australia.
  
  
• You’ll receive a prepaid Australia Post or courier label at no cost.
  
  

Shipping Method & Drop-Off:

• Use the prepaid label provided by Dyson (typically standard shipping via Australia Post or courier services like Toll).
  
  
• Simply drop off the labelled parcel at your nearest post office or designated courier location.
  
  

Important Shipping Notes:

• Dyson does not reimburse expedited or alternate shipping methods.
  
  
• Unauthorised returns or COD shipments will be refused, so always use Dyson’s official provided shipping method.
  

Dyson strives to process refunds promptly and clearly:

Refund Method:

• Refunds are credited back to the original payment method (credit card, PayPal, etc.).
  
  
• Dyson does not issue refunds to alternative accounts or payment methods.
  
  

Refund Processing Timeline:

• Once Dyson receives your return at their warehouse, they aim to process your refund within 10–14 business days.
  
  
• Allow an additional 1–2 billing cycles for your bank or card issuer to reflect the refund on your statement (usually within a week or two).
  
  

In-Store Refunds:

• In-store returns are processed immediately by Dyson staff.
  
  
• However, funds may still take several days to appear in your bank account depending on your financial institution.
  
  

Notification of Refund:

• Dyson sends email notifications once your return is received and again when your refund is issued, keeping you informed throughout the process.