Experiencing

Suncorp

outages? You’re not alone.

1. Official channels:
   
   
   • Suncorp Bank Help & Support
     
     
   • Suncorp Bank on X and Facebook for outage alerts.
     
     
2. In-app alerts: Suncorp sometimes posts outage banners in its banking app or internet banking login page.
   
   
3. Third-party tools: Check Downdetector Suncorp Bank for real-time user reports.
   
   
4. Contact Suncorp directly: Call 13 11 75 to confirm service status.
   

• Call Suncorp Bank: 13 11 75 (Mon–Fri 8am–8pm, Sat–Sun 8am–6pm AEST).
  
  
• Social media support: Message Suncorp Bank Facebook or Twitter.
  
  
• Email: social@suncorp.com.au (slower than phone/chat).
  
  
• Provide details: What’s not working, any error messages, and time of issue.
  
  
• Follow instructions: Support may ask you to check connection or retry steps.
  

• June 14–15, 2025: Extended maintenance overran, causing ~12 hours downtime.
  
  
• July 19, 2024: Global IT vendor outage disrupted online banking for several hours. EFTPOS still worked.
  
  

Common causes: scheduled upgrades, third-party software failures, rare telecom disruptions.

• Minor glitches: Usually resolved within 1–2 hours.
  
  
• Moderate outages: Same-day fixes are typical (e.g., app or online banking downtime).
  
  
• Major incidents: Rare, but can take up to ~12 hours (e.g., June 2025 maintenance).
  
  
• Teams work 24/7 during outages and post updates via Suncorp Bank on X and Facebook.
  

• Suncorp Bank Help & Support – service info & assistance.
  
  
• Suncorp Bank Contact Us – all customer service channels.
  
  
• Suncorp Bank Facebook – updates & customer help.
  
  
• Suncorp Bank on X – live service status notices.
  
  
• Downdetector Suncorp Bank – crowd-sourced outage reports.