Trying to cancel

Crunch Fitness

? Avoid the runaround.

Crunch Fitness Australia memberships can be cancelled, but eligibility depends on your membership type and timing.

All Crunch memberships fall into two main categories: month-to-month (no lock-in) or fixed-term (usually 12 months).

• Cooling-Off Period: New members have 7 days from signup to cancel under Crunch’s cooling-off period. If you cancel during this window, you’ll receive a refund minus an administration fee (typically equal to one month of membership).
• Month-to-Month Memberships: These can be cancelled at any time, provided you give around 30 days’ notice. There’s no cancellation fee, but you’ll usually pay for one final billing period.
• 12-Month Contract Memberships: You cannot cancel in the first 6 months. After 6 months, early cancellation is allowed but attracts an early termination fee. Cancelling at the end of the 12-month term avoids penalties.
• Cancellation Method: Crunch requires cancellations to be completed in person at your Home Club (the location where you joined). Phone or email requests are generally not accepted.
• Account Status: Your account must be in good standing. Any unpaid fees must be settled before cancellation is processed.
• Freezing vs Cancelling: Crunch offers membership freezes for a fee, but freezing is not the same as cancelling. Billing resumes afterward unless you formally terminate.

Following Crunch’s official process is essential. Simply stopping payments or cancelling your card does not cancel your membership.

To cancel your Crunch Fitness Australia membership, you’ll need to follow these steps carefully:

1. Visit Your Home Club in Person
   Go to the Crunch location where you originally joined. Let staff know you want to cancel your membership and request the official cancellation (termination) form.
2. Complete the Cancellation Form
   Fill out all required details, including your name, membership number, and reason for cancellation. Sign the form (unsigned forms won’t be processed).
3. Submit the Form and Keep Proof
   Hand the completed form to staff and request a copy or written confirmation. This is your proof of cancellation and protects you if billing issues arise later.
4. Settle Any Final Charges
   You may need to pay one final billing period (notice period) or any outstanding fees. Ask staff to confirm your final payment date.
5. Confirm Processing
   Cancellation is usually processed on the day the form is submitted, unless it’s too close to your next billing date. Ask when billing will officially stop.
6. Monitor Your Bank Statements
   Check for one final debit (if expected), then ensure no further charges occur. If billing continues unexpectedly, contact your Home Club immediately with your proof.

If you’ve moved and can’t return in person, some clubs may accept a written cancellation letter, but this is discretionary and should be confirmed directly with club management.

Crunch cancellations are closely tied to billing cycles, so timing matters.

• Billing Cutoff: If you submit your cancellation within 3 days of your next scheduled payment, that payment will still be charged.
• Notice Period: Month-to-month memberships typically require around 30 days’ notice, meaning one final billing cycle.
• Contract End Dates: Fixed-term memberships should be cancelled before the contract end date to avoid additional charges.
• Cooling-Off Deadline: You must cancel within 7 days of joining to qualify for a partial refund.
• Annual Fee Timing: Crunch charges an annual maintenance fee. If it falls within your notice period, it may still be charged unless cancellation is processed beforehand.

To avoid unexpected charges, cancel at least a week before your next billing date and ahead of any annual fee anniversary.

Cancellation costs depend on your membership type:

• Cooling-Off Cancellation: Refund issued minus an admin fee equal to roughly one month of membership.
• Month-to-Month Memberships: No cancellation fee. You’ll simply pay your final billing period.
• 12-Month Contract Early Termination:
  
  • No cancellation allowed in the first 6 months
  • After 6 months, early termination incurs a fee equal to 30% of the remaining contract, capped at three months of fees
• Annual Maintenance Fee: Not refundable if already charged during your notice period.
• Outstanding Balances: Any missed payments must be paid, even after cancellation.

Cancelling your debit or credit card does not cancel your Crunch membership and may result in debt collection.