Experiencing

Lebara

outages? You’re not alone.

If you suspect a Lebara service disruption, here’s how to quickly verify current network status:

Step 1: Lebara’s Network Status Checker

• Visit the official Lebara Network Status Checker page and enter your suburb or postcode. It instantly shows any outages or planned maintenance in your area.
  
  

Step 2: Check Vodafone Network Status

• Lebara runs on Vodafone’s network. Verify network issues on Vodafone’s official status page.
  
  

Step 3: Third-Party Outage Reports

• View Downdetector’s Lebara/Vodafone outage map to see real-time user-reported issues.
  
  

Step 4: Lebara Social Media Updates

• Check @LebaraAU on Twitter (X) or Lebara Australia Facebook for official announcements regarding network issues.
  

Use these methods for accurate and immediate confirmation of Lebara’s network status.

Experiencing connectivity issues with Lebara? Here’s how to report an outage:

Option 1: Call Lebara Support

• From a Lebara mobile: Dial 126 122 (Free call)
  
  
• From any other phone: Call 1300 126 122
  
  
• Available Mon-Fri 8AM–8PM, Weekends & Public Holidays 9AM–6PM (AEST).
  
  

Option 2: Live Chat Support

• Visit Lebara’s website and select the Live Chat feature for instant help, available 24/7.
  
  

Option 3: Email or Online Form

• Send an email describing your outage issue to care@lebara.com.au, or use the online form on the Contact Us page.
  

When reporting, provide your location, mobile number, issue details, and when it started. Lebara support will help you promptly and escalate genuine outages.

Recent notable Lebara network issues include:

• Late 2024 (Nationwide Data Outage)
  
  
  • Duration: ~3 hours
    
    
  • Impact: Lebara customers experienced nationwide mobile data service disruption.
    
    
  • Cause: Configuration error in Vodafone’s core network.
    
    
  • Resolution: Vodafone rectified the issue quickly; data services fully restored same day.
    
    
• January 16, 2024 (Voice Calls Outage)
  
  
  • Duration: Several hours
    
    
  • Impact: Intermittent inability to make or receive calls in some Australian regions.
    
    
  • Cause: Technical fault within Vodafone’s voice infrastructure.
    
    
  • Resolution: Voice services fully restored later that day.
    
    

Common Causes: Typical Lebara outages result from technical glitches, planned network maintenance, infrastructure damage (storms/power cuts), or occasional network congestion.

Lebara aims for swift resolution of service outages. Here’s what to expect based on previous events:

• Minor or Local Issues: Typically resolved within 2–4 hours. Small-scale tower issues or brief technical glitches usually see quick fixes.
  
  
• Major Network Issues: Usually restored within a few hours to a maximum of about 12 hours, depending on severity.
  
  
• Planned Maintenance: Scheduled outages usually last only 1–3 hours during low-usage periods, communicated in advance by Lebara.
  
  

Lebara and Vodafone’s technical teams prioritise rapid response to network disruptions, meaning service typically returns quickly.

• Lebara Network Status Checker – Check live outages or planned maintenance by postcode/suburb.
  
  
• Vodafone Network Status Page – Official Vodafone network status (Lebara’s network provider).
  
  
• Lebara Customer Support:
  
  
  • 📞 Call from Lebara: 126 122
    
    
  • 📞 Call externally: 1300 126 122
    
    
  • Live Chat Support – Available 24/7.
    
    
• Lebara Complaints & Outage Escalation – Official procedures for unresolved outage complaints.
  
  
• Downdetector Lebara/Vodafone – User-reported real-time outage tracker.
  
  
• Lebara Social Media:
  
  
  • Twitter (X): @LebaraAU
    
    
  • Facebook: Lebara Australia