Had an issue with Peter Alexander? Get a real response.
How to submit a complaint with Peter Alexander
Peter Alexander makes it easy to submit a complaint through several channels, whether you prefer speaking to someone directly or sending a written message. Here’s how to do it:
- 📞 By Phone: Call 1300 366 683 (AUS) or 0800 90 92 94 (NZ) to speak with a support rep. It’s often the fastest way to get real-time help.
- 📧 Online Contact Form: Submit your issue via the official complaint form at help.peteralexander.com.au.
- 🏬 In-Store: If your issue happened in-store, visit the location and speak directly with a manager, they can often resolve it on the spot.
- ✉️ By Mail: Send your written complaint to:
Peter Alexander Sleepwear, Locked Bag 805, Richmond, VIC 3121, Australia.
Always keep reference numbers and receipts when contacting support.
Once submitted, your complaint is logged and assigned to a customer service rep. You’ll usually receive a confirmation (especially via email).
Peter Alexander aims to:
- Investigate thoroughly (order lookups, product checks, internal reviews)
- Communicate via your original contact method (phone or email)
- Resolve common issues quickly; more complex ones (e.g. faulty product assessments) may take up to 21 days
Outcomes typically include refunds, replacements, or fixes, especially if your issue is covered by Australian Consumer Law. If needed, complaints can be escalated to managers or higher support tiers for resolution.
Common complaints against Peter Alexander
Here are the most reported customer issues:
- 🧵 Product Quality: Fabrics pilling, holes after one wash.
- 😠 Customer Service: Reports of rude or dismissive service - especially online. Delayed or templated responses frustrate consumers.
- 📦 Delivery Problems: Wrong items sent, late arrivals, parcels delivered to wrong addresses.
- 🔁 Refunds & Returns: Long refund wait times (up to 21 days), high return shipping costs, lack of updates.
- 💰 Price vs. Value: Perceptions of overpriced products not matching quality expectations.
If you’ve experienced any of the above, know that you’re not alone, and that resolutions are available.
Peter Alexander complaints submitted through Ajust
How other consumers Peter Alexander complaints got resolved
Package Never Shipped: A customer paid for an overseas gift order. It was returned by customs and never resent, despite follow-ups. After no action, they filed a credit card chargeback and got a refund.
Wrong Candle Sent, Long Refund Delay: The customer received the wrong item and returned it, only to wait 21+ days with no refund or replacement.
Faulty Pajamas, Dismissive Response: A nightgown developed holes after one wash. Support blamed the customer and refused a refund.
If your issue isn’t resolved:
- Request a Supervisor: Whether by phone or in-store, ask for a manager, they often have the power to fix it immediately.
- Submit a Formal Complaint: Use the online form or mail your letter to head office marked “Attn: Customer Service Manager – Complaint.”
- Be Clear & Persistent: State your issue, what resolution you want, and why. Follow up with reference numbers and notes from previous contact.
Escalation often results in faster action, apologies, and even goodwill gestures like gift cards.
Still unresolved? You’ve got external options:
- 🛡 State Consumer Agencies: Contact Consumer Affairs Victoria, NSW Fair Trading, or your state equivalent via accc.gov.au.
- 📬 Postal Issues: Escalate to the Postal Industry Ombudsman if delivery was through Australia Post.
- 💳 Payment Disputes: Contact AFCA if your complaint involves payment errors with Afterpay, Zip, or your bank.
- 🇳🇿 New Zealand: NZ customers can contact the Commerce Commission or Disputes Tribunal.
- ⚖ Legal Action: If all else fails, consider small claims court (VCAT, NCAT, etc.).
These bodies help enforce your rights if Peter Alexander fails to resolve the issue fairly.
📞 Phone (AUS): 1300 366 683 (Mon–Fri, 9am–5pm AEDT)
🌐 Online Complaint Form: Submit here
🏬 Mailing Address: Locked Bag 805, Richmond, VIC 3121
📦 Returns Policy: peteralexander.com.au/returns-and-exchanges
📚 Help Centre: help.peteralexander.com.au
🔐 Privacy Complaints: privacyofficer@premierretail.com.au
🛡 ACCC Complaint Portal: Report Here
🗂 Consumer Affairs VIC: consumer.vic.gov.au
Peter Alexander Complaints FAQs
You’ve done your part, now it’s time to hold Peter Alexander accountable.
Take the final step and submit a complaint that gets seen and responded to.