Think David Jones should've price matched? Let's find out.
David Jones price match eligibility criteria - what qualifies for a match?
David Jones’ Price Match Promise ensures you never pay more for the same product elsewhere. To qualify, the product must be identical (same brand, model, size, and colour) and in stock both at David Jones and the competitor.
Eligible competitors are local Australian or New Zealand retailers with physical stores, and David Jones staff must be able to verify the lower price (e.g. via an ad, catalogue, or website).
The policy only applies before purchase and to the product price only (shipping excluded). Matches can’t be made on overseas stores, only domestic retailers in the same country qualify. This approach ensures Australian and NZ consumers get the best verified local deal with confidence.
How to request a price match at David Jones
Getting a price match is simple whether you’re shopping in-store or online:
In-store: Bring your proof of the lower price (printed ad, catalogue, or show the competitor’s website on your phone) and speak to a team member before checkout. Staff will confirm the price and apply the adjustment on the spot.
Online: Before completing your order, start a Live Chat on the David Jones website and provide a link or screenshot of the identical item and competitor price. The team verifies the info in real-time and confirms the new price. You can also call 13 33 57 to reach David Jones support.
💡 Pro tip: Wait for confirmation before finalising your order to ensure the adjusted price applies immediately. David Jones’ staff are trained to assist, so don’t hesitate to ask, whether in-store or online.
David Jones accepted competitors & required proof
David Jones matches prices from authorised retailers with physical stores in Australia or New Zealand (including department stores like Myer or tech retailers like JB Hi-Fi) provided the product is the same model and currently in stock.
To verify a match, bring proof of the lower price:
- A printed ad or catalogue
- A live webpage or screenshot of the competitor’s listing
- Date/time of the offer (especially if it’s a limited-time sale)
Online-only sellers, auction sites, and marketplace vendors (like eBay or Amazon Marketplace) aren’t eligible. The key is a like-for-like comparison — identical product, same offer conditions, and verified availability.
💬 Tip: If the competitor includes extras (e.g. a free gift), David Jones requires the same offer to match. But for standard products, staff are generally empowered to approve fair, verified matches.
Exclusions & limitations - when price matches are not allowed at David Jones
Not all price differences qualify. The following are excluded from David Jones’ Price Match Promise:
- Clearance or outlet sales, warehouse or liquidation pricing
- Online-only retailers or third-party marketplaces (eBay, Amazon, etc.)
- Used, refurbished, or display models
- Foreign or duty-free stores outside AU/NZ
- Gift card promotions, loyalty discounts, or coupon-based offers
- Obvious pricing errors
- Post-purchase requests (must be approved before checkout)
Once a price match is approved, it usually can’t be combined with other David Jones discounts or member offers.
⚠️ Reminder: Always request the match before purchase. If you’ve already bought the item, the policy doesn’t allow retrospective adjustments.
David Jones requests sent through Ajust
Recent David Jones price match experiences
Many customers praise David Jones for being helpful and accommodating. Shoppers have successfully matched competitor prices on clothing, electronics, and beauty products simply by showing proof on their phones. Staff often verify quickly and apply the new price.
Some customers report occasional inconsistencies between stores, usually due to staff misunderstanding the policy or classifying a competitor (like Chemist Warehouse) as a discount outlet. These cases highlight the importance of knowing the policy yourself and politely asking for a manager if needed.
Official David Jones Price Match Policies & Support Links
- David Jones Price Promise – Official Policy Page
- Contact Us / Live Chat – best for online shoppers before completing an order
- Phone Support: 13 33 57
- Store Locator – find your nearest store to request a match in person
- FAQs – Help Centre – for related customer service questions
David Jones Price Match FAQs
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.