Experiencing

iPrimus

outages? You’re not alone.

To confirm if iPrimus services are down in your area:

1. iPrimus Network Status Page – Visit the official live status page for real-time updates and affected areas.
   
   
2. NBN Network Status – If you’re on iPrimus NBN, check NBN Co’s status tool using your address.
   
   
3. DownDetector – See crowd-sourced outage reports on DownDetector’s iPrimus page.
   
   
4. Social Media – Follow @iPrimusAU on X and Facebook for live updates during major outages.
   
   
5. Local Power Providers – For power-related internet issues, check your electricity provider’s outage map.
   

 If you’re experiencing a service disruption:

• Online Fault Form – Log a fault via the iPrimus Support page.
  
  
• Call Support – Phone 131 789 (technical support, 9am–9pm AEST, 7 days) for urgent help.
  
  
• Live Chat – Available 9am–6pm AEST daily via the iPrimus Contact page.
  
  
• Provide Details – Have your account info, location, and a clear description of the problem ready.
  
  
• Follow Troubleshooting Steps – iPrimus support may guide you through checks before escalation.
  

• Late June 2025 – East Coast Storms – Flooding and wind damage in NSW caused 2-day disruptions across Mid North Coast, Hunter/Newcastle, and Port Stephens.
  
  
• Jan 2024 – Cyclone Kirrily (QLD) – Power and network outages in Townsville and surrounds affected tens of thousands for 1–2 days.
  
  
• Feb 2024 – Victorian Storm & Fiber Cut – Over 500,000 homes impacted, with some areas offline for up to a week.
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Common Causes: Extreme weather, infrastructure damage, hardware faults, and localised NBN node issues.

• Minor/local outages – Hours to 1 day.
  
  
• Regional outages – 1–3 days, depending on severity.
  
  
• Severe disasters – Several days to a week in extreme cases.
  
  

iPrimus aims to restore minor faults within 24 hours and major outages within 1–2 days. Severe weather events may extend this timeframe.

• iPrimus Network Status – Real-time service updates.
  
  
• Log a Fault Online – Submit outage reports.
  
  
• Phone: 131 789 – Technical Support.
  
  
• NBN Network Status – For NBN-based services.
  
  
• DownDetector – iPrimus – Crowd-sourced outage reports.
  
  
• iPrimus Social Media – Live outage announcements.