Experiencing iPrimus outages? You’re not alone.
Is There an Outage with iPrimus Right Now?
How to check iPrimus outage status
To confirm if iPrimus services are down in your area:
- iPrimus Network Status Page – Visit the official live status page for real-time updates and affected areas.
- NBN Network Status – If you’re on iPrimus NBN, check NBN Co’s status tool using your address.
- DownDetector – See crowd-sourced outage reports on DownDetector’s iPrimus page.
- Social Media – Follow @iPrimusAU on X and Facebook for live updates during major outages.
- Local Power Providers – For power-related internet issues, check your electricity provider’s outage map.
How to report a iPrimus outage
If you’re experiencing a service disruption:
- Online Fault Form – Log a fault via the iPrimus Support page.
- Call Support – Phone 131 789 (technical support, 9am–9pm AEST, 7 days) for urgent help.
- Live Chat – Available 9am–6pm AEST daily via the iPrimus Contact page.
- Provide Details – Have your account info, location, and a clear description of the problem ready.
- Follow Troubleshooting Steps – iPrimus support may guide you through checks before escalation.
Recent iPrimus Outages & Causes
- Late June 2025 – East Coast Storms – Flooding and wind damage in NSW caused 2-day disruptions across Mid North Coast, Hunter/Newcastle, and Port Stephens.
- Jan 2024 – Cyclone Kirrily (QLD) – Power and network outages in Townsville and surrounds affected tens of thousands for 1–2 days.
- Feb 2024 – Victorian Storm & Fiber Cut – Over 500,000 homes impacted, with some areas offline for up to a week.
Common Causes: Extreme weather, infrastructure damage, hardware faults, and localised NBN node issues.
How long does it take for iPrimus to fix an outage?
- Minor/local outages – Hours to 1 day.
- Regional outages – 1–3 days, depending on severity.
- Severe disasters – Several days to a week in extreme cases.
iPrimus aims to restore minor faults within 24 hours and major outages within 1–2 days. Severe weather events may extend this timeframe.
Official iPrimus Outage Resources & Links
- iPrimus Network Status – Real-time service updates.
- Log a Fault Online – Submit outage reports.
- Phone: 131 789 – Technical Support.
- NBN Network Status – For NBN-based services.
- DownDetector – iPrimus – Crowd-sourced outage reports.
- iPrimus Social Media – Live outage announcements.
iPrimus reports submitted through Ajust
I lost internet for nearly two weeks and made seven calls before tech staff finally admitted they couldn’t fix it. It was clearly a modem problem, yet I got no solution and no real response. After that experience, I just wanted to leave the service. - John
For over three weeks I had no internet at all and couldn’t do my banking or emails. I called about six times, but they kept saying they’d call me back and never did. It’s exhausting waiting while they say the work order is still in progress. - Katherine
My internet drops out constantly. I’ve spent hours on the phone and even got replacements sent, but nothing fixes it. Four weeks of interrupted streaming and endless hold times is unacceptable. I just want it resolved and to be compensated for the time lost. - Cameron
The internet keeps dropping out several times a day. I’ve called more than fifteen times and still no stable service. It’s been months of frustration, wasted hours, and no proper record of my complaints. I just want fair compensation for the terrible experience. - Osama
iPrimus Outage FAQs
How can I check if there’s an iPrimus internet outage in my area?
You can check for iPrimus outages by visiting the official iPrimus Network Status page for live updates. If you use NBN, also check NBN Co’s network status tool using your address. You can confirm widespread issues through DownDetector or iPrimus’s social media pages, and cross-check with your power provider to rule out local electricity faults.
What’s the fastest way to report an iPrimus outage?
The quickest way is to log a fault online via the iPrimus Support page. You can also call 131 789 between 9am–9pm AEST or use live chat (9am–6pm AEST). Having your account details and a clear description of your issue ready speeds up support. Ajust users can also track outages and verify disruptions instantly.
How long does it usually take for iPrimus to fix internet outages?
Minor outages are typically resolved within hours, while regional ones can take up to three days. Severe weather-related damage may take up to a week. iPrimus aims to fix minor issues within 24 hours and restore major faults within 1–2 days, though timelines depend on outage scale and conditions.
What are the most common causes of iPrimus service outages?
iPrimus outages are often caused by extreme weather, damaged infrastructure, or NBN node faults. Power interruptions and hardware issues can also trigger disruptions. Large-scale events like storms or cyclones can extend downtime across regions, but you can verify specific causes via iPrimus’s live status updates or Ajust’s outage tracker.
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