Need to contact

Hello Molly

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Hello Molly is an Australia‑based online fashion boutique known for trend‑forward styles and friendly, solution‑oriented support. Reviews point to an overall positive service reputation (≈4.4/5 on Trustpilot, 3k+ reviews), with many shoppers praising quick, helpful responses and staff who go “above and beyond.” Support is available via local phone, email/contact form, and active social channels, giving customers multiple ways to get things sorted fast.

• Returns & refunds (store credit only): Standard change‑of‑mind returns receive store credit (not a refund), and return postage is customer‑paid unless the item is faulty.
  
  
• Cancelling/changing orders: Orders are processed quickly, so cancellations or edits aren’t guaranteed. You’ll need to contact support immediately after purchase.
  
  
• Slow/missed responses (occasionally): Most issues get prompt help, but some report email delays or missed calls during peak times. Polite follow‑ups help.
  
  
• Sizing/quality expectations: Fit can vary by style; check the size guide and reviews. Faulty items are refunded or replaced under consumer law.
  
  
• Return portal hiccups: The online portal is usually smooth; if it glitches, email returns@hellomolly.com for manual assistance.
  
  
• No direct exchanges: Return for credit, then reorder your size or alternative item.
  
  

Quick tip: minimise surprises by double‑checking your cart and size guide before checkout; for time‑sensitive orders, call or DM for the fastest help.

• Email / Contact Form: Use the Contact Us form (best for non‑urgent queries). Replies typically within 1 business day.
  
  
• Phone (AU): +61 2 9017 0300, Mon–Fri 9:30am–5:00pm AEST. Ideal for urgent issues, sizing help, or order changes.
  
  
• Social DMs: Message on Instagram or Facebook for near‑real‑time assistance during business hours. Avoid posting order details publicly, use DMs.
  
  
• FAQ / Help Centre: Check FAQs for order changes, returns, shipping, payments - often the quickest answer.
  
  
• Direct emails (optional): info@hellomolly.com (general), returns@hellomolly.com (returns).
  
  

Pro move: Have your order number, email, photos (if faulty) and return tracking handy to speed things up.

• Returns: Most items returnable within 30 days of delivery for store credit. Items must be new, unworn, tags attached.
  
  
• Non‑returnables: Intimates, earrings, opened cosmetics, final‑sale items (unless faulty).
  
  
• Refunds: Faulty/not as described items are refunded to original payment (often with prepaid return label). Change‑of‑mind = store credit only.
  
  
• Exchanges: No direct exchanges. Return for credit, then reorder. Credits are valid 12 months.
  
  
• Cancellations: Not guaranteed due to fast dispatch. Call/email immediately after ordering.
  
  
• Shipping: Tracked delivery; typical AU timeframes ~2–5 business days. Contact support if no delivery within ~7 business days. Express options available.
  
  
• Promos & price adjustments: Generally no price matching/retroactive discounts. Apply valid codes at checkout.
  
  
• Consumer law: Manufacturing defects are covered. Hello Molly will refund/replace and may cover return postage.