Ajust believes resolving complaints is good for consumers and businesses. We share resources to help consumers and businesses build strong relationships.
Browse our collection of issues facing consumers, case studies of consumers we’ve helped and news articles about resolving complaints.
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
What can I do if my bank doesn't respond to my complaint?
Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.
What is the Airline Customer Advocate?
The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.
Behind on energy bills? What happens and what to do
Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.
How to read your energy meter
If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.
What to do if you're experiencing mobile phone outages
Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.
How to deal with credit card fraud
Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.
Read case studies about consumers Ajust has helped. Story sound familiar? You can make a complaint too.
Telstra refunds Dominic $60 for incorrect roaming charges
OVO Energy credits $185 to Sue’s account following billing issue
Optus refunds Tegan $500 after billing issue
News and Articles
Read consumer news and articles from the world of resolving customer complaints.
Optus outage: how to make a complaint and ask for more than data
Finding the first software engineer for Ajust
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.