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Can you get a refund from Aunt Betty? Check eligibility first
- Refundable fares: If your airline ticket was purchased as refundable/flexible, you’re eligible for a refund (minus airline penalties and Aunt Betty fees).
- Non-refundable fares: Only unused taxes may be refunded. Base fares aren’t returned. Sometimes airlines allow travel credit instead of cash.
- Aunt Betty fees: Agency cancellation fee applies per person (e.g. $250 for international flights). Credits may avoid fees if accepted instead of cash.
- Airline cancellations: If the airline cancels your flight, you’re entitled to a full refund. Aunt Betty usually passes this back once funds are received from the airline.
- Exclusions: Non-refundable extras like booking fees, cancellation protection, and no-shows aren’t eligible.
- Partial cancellations: Refunds depend on fare rules. Round-trip segments may lose eligibility if outbound is flown.
- Travel credits: Often offered in lieu of refunds. Usually full value, but credits expire (often within 12 months) and aren’t later convertible to cash.
How to get a refund from Aunt Betty
- Cancel your booking: Use the Manage Booking link in your confirmation email or Aunt Betty’s contact form (select Cancel booking). For urgent cases, call +61 2 8357 1165 (24/7).
- Review options: Aunt Betty will confirm cash refund (minus fees) or credit alternatives. Respond promptly to confirm your choice.
- Submit refund form: Complete any required online forms with booking details, passenger names, and refund reason.
- Processing stage: Aunt Betty requests funds from the airline/supplier. Refunds aren’t paid until funds are received back.
- Refund confirmation: Aunt Betty emails once your refund is approved and processed.
- Payment receipt: Monitor your bank/card statement; refunds usually appear within days of Aunt Betty’s confirmation.
- Credits: If opted, credit notes/vouchers are emailed, often faster than cash refunds.
Aunt Betty’s refund timeframe - how long it takes
- Typical wait: 4–12 weeks, depending on airline processing.
- Airline dependency: Refunds only released once airlines return funds to Aunt Betty.
- Customer reports: Some refunds completed in 4–6 weeks, others stretched past 12 weeks during peak disruptions.
- Express refund add-ons: If purchased, “Express Cash Refund” promises within 7 business days; “Express Refund Credit” within 5 business days.
- After approval: Allow 3–5 business days for funds to appear in your account/card.
Aunt Betty’s refund methods - how you'll get your money back
- Original payment method: Credit/debit card refunds returned to the same card. PayPal, Afterpay, POLi, or BPAY refunded via original channel or bank transfer if needed.
- Currency: Always refunded in the purchase currency.
- Credits: Travel credits/vouchers issued by Aunt Betty or the airline. Credits must be used before expiry, often 12 months.
- Gift vouchers: If you booked with a gift voucher, refunds are reissued as new vouchers, not cash.
- Split payments: Refunds allocated proportionally to each payment method.
Common refund issues with Aunt Betty
- Long delays: Many customers report waiting 6–12+ weeks.
- High cancellation fees: Agency fees can dramatically reduce refund amounts.
- Customer service difficulties: Long hold times, inconsistent answers, or poor communication.
- Miscommunication: Refund amounts shown online don’t always match final payouts (fees not shown upfront).
- Refund denials: No-shows, non-refundable fares, or non-covered reasons aren’t eligible.
- Blame-passing: Confusion between airline and agency responsibilities delays refunds.
Aunt Betty cases submitted through Ajust
Customer experiences with Aunt Betty refund cases
Full refund after waiting: Sarah received a full refund for COVID cancellations after 6 weeks using the online form.
Credit over cash: John accepted an airline voucher instead of a heavily reduced cash refund and was able to reuse it later.
Chargeback success: A Reddit user reclaimed funds through their bank after Aunt Betty delayed for over 12 weeks.
How Aunt Betty Refund Policy Compares to Competitors
- Similar to budget OTAs: Like Gotogate or eDreams, Aunt Betty charges agency fees and depends on airlines for processing.
- Trustpilot scores: Aunt Betty (~4.1/5) comparable to BYOjet (4.2), better than Gotogate (3.1).
- Flight Centre stores: Better communication, sometimes fee waivers, but higher upfront prices.
- Booking direct with airlines: Usually faster refunds, no agency fees, and simpler communication.
- Premium OTAs (Expedia/Trip.com): Often more responsive service but higher fares.
Official Aunt Betty Refund Resources & Links
- Terms & Conditions: Aunt Betty T&Cs
- Refund timeframes FAQ: Refund Time Frame
- Contact form (cancel or check status): Aunt Betty Contact
- Flight Centre escalation: Flight Centre Support
- AFCA complaints: Australian Financial Complaints Authority
Aunt Betty Refund FAQs
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