Still waiting on a Aunt Betty refund?
Can you get a refund from Aunt Betty? Check eligibility first
- Refundable fares: If your airline ticket was purchased as refundable/flexible, you’re eligible for a refund (minus airline penalties and Aunt Betty fees).
- Non-refundable fares: Only unused taxes may be refunded. Base fares aren’t returned. Sometimes airlines allow travel credit instead of cash.
- Aunt Betty fees: Agency cancellation fee applies per person (e.g. $250 for international flights). Credits may avoid fees if accepted instead of cash.
- Airline cancellations: If the airline cancels your flight, you’re entitled to a full refund. Aunt Betty usually passes this back once funds are received from the airline.
- Exclusions: Non-refundable extras like booking fees, cancellation protection, and no-shows aren’t eligible.
- Partial cancellations: Refunds depend on fare rules. Round-trip segments may lose eligibility if outbound is flown.
- Travel credits: Often offered in lieu of refunds. Usually full value, but credits expire (often within 12 months) and aren’t later convertible to cash.
How to get a refund from Aunt Betty
- Cancel your booking: Use the Manage Booking link in your confirmation email or Aunt Betty’s contact form (select Cancel booking). For urgent cases, call +61 2 8357 1165 (24/7).
- Review options: Aunt Betty will confirm cash refund (minus fees) or credit alternatives. Respond promptly to confirm your choice.
- Submit refund form: Complete any required online forms with booking details, passenger names, and refund reason.
- Processing stage: Aunt Betty requests funds from the airline/supplier. Refunds aren’t paid until funds are received back.
- Refund confirmation: Aunt Betty emails once your refund is approved and processed.
- Payment receipt: Monitor your bank/card statement; refunds usually appear within days of Aunt Betty’s confirmation.
- Credits: If opted, credit notes/vouchers are emailed, often faster than cash refunds.
Aunt Betty’s refund timeframe - how long it takes
- Typical wait: 4–12 weeks, depending on airline processing.
- Airline dependency: Refunds only released once airlines return funds to Aunt Betty.
- Customer reports: Some refunds completed in 4–6 weeks, others stretched past 12 weeks during peak disruptions.
- Express refund add-ons: If purchased, “Express Cash Refund” promises within 7 business days; “Express Refund Credit” within 5 business days.
- After approval: Allow 3–5 business days for funds to appear in your account/card.
Aunt Betty’s refund methods - how you'll get your money back
- Original payment method: Credit/debit card refunds returned to the same card. PayPal, Afterpay, POLi, or BPAY refunded via original channel or bank transfer if needed.
- Currency: Always refunded in the purchase currency.
- Credits: Travel credits/vouchers issued by Aunt Betty or the airline. Credits must be used before expiry, often 12 months.
- Gift vouchers: If you booked with a gift voucher, refunds are reissued as new vouchers, not cash.
- Split payments: Refunds allocated proportionally to each payment method.
Common refund issues with Aunt Betty
- Long delays: Many customers report waiting 6–12+ weeks.
- High cancellation fees: Agency fees can dramatically reduce refund amounts.
- Customer service difficulties: Long hold times, inconsistent answers, or poor communication.
- Miscommunication: Refund amounts shown online don’t always match final payouts (fees not shown upfront).
- Refund denials: No-shows, non-refundable fares, or non-covered reasons aren’t eligible.
- Blame-passing: Confusion between airline and agency responsibilities delays refunds.
Aunt Betty cases submitted through Ajust
I requested a refund for my cancelled flight back in February and still haven’t received it. Every follow-up just ends with “please wait.” It’s been months, and the lack of communication has made it stressful to plan anything else. I just want what I’m owed, not endless waiting. - Bilal
My refundable ticket was cancelled last year, but I’ve been waiting since November for the refund. The silence and delays have made the whole process exhausting. I just want to see some accountability and get the money I’m entitled to. - Marjan
After my flight was cancelled, I was told the refund would take three months. That kind of delay, with no updates, is just unacceptable. Being stuck overseas and out of pocket has been really tough. I just want fair treatment and timely action. - Raff
I had to cancel my trip because my dog became seriously ill, and I thought my refundable tickets would protect me. Instead, I’ve been left waiting for weeks, chasing responses and feeling ignored when I needed understanding most. - Christian
Customer experiences with Aunt Betty refund cases
Full refund after waiting: Sarah received a full refund for COVID cancellations after 6 weeks using the online form.
Credit over cash: John accepted an airline voucher instead of a heavily reduced cash refund and was able to reuse it later.
Chargeback success: A Reddit user reclaimed funds through their bank after Aunt Betty delayed for over 12 weeks.
How Aunt Betty Refund Policy Compares to Competitors
- Similar to budget OTAs: Like Gotogate or eDreams, Aunt Betty charges agency fees and depends on airlines for processing.
- Trustpilot scores: Aunt Betty (~4.1/5) comparable to BYOjet (4.2), better than Gotogate (3.1).
- Flight Centre stores: Better communication, sometimes fee waivers, but higher upfront prices.
- Booking direct with airlines: Usually faster refunds, no agency fees, and simpler communication.
- Premium OTAs (Expedia/Trip.com): Often more responsive service but higher fares.
Official Aunt Betty Refund Resources & Links
- Terms & Conditions: Aunt Betty T&Cs
- Refund timeframes FAQ: Refund Time Frame
- Contact form (cancel or check status): Aunt Betty Contact
- Flight Centre escalation: Flight Centre Support
- AFCA complaints: Australian Financial Complaints Authority
Aunt Betty Refund FAQs
How do I know if my Aunt Betty flight booking is eligible for a refund?
Refund eligibility depends on your fare type. Refundable or flexible tickets qualify for refunds (minus airline and Aunt Betty fees), while non-refundable fares only allow tax refunds or travel credits. Always check your booking confirmation or fare conditions first. If your airline cancels your flight, you’re entitled to a full refund, which Aunt Betty processes after receiving funds from the airline.
How long does it take to receive a refund after cancelling with Aunt Betty?
Aunt Betty refunds typically take 4–12 weeks, depending on the airline’s processing time. Refunds can only be paid once the airline returns funds to Aunt Betty. Some customers report receiving refunds in 4–6 weeks, though peak disruption periods can extend this. If you purchased an “Express Cash Refund,” expect it within 7 business days, or “Express Credit” within 5.
What fees or deductions apply when cancelling a flight with Aunt Betty?
Aunt Betty charges an agency cancellation fee per person, such as $250 for international flights, which reduces your refund amount. Airlines may also apply their own penalties. Choosing a travel credit instead of a cash refund can sometimes waive these fees. Non-refundable extras like booking fees, protection plans, and no-shows aren’t eligible for refund.
What can I do if my Aunt Betty refund is delayed or denied?
If your refund exceeds 12 weeks or is denied, first confirm with Aunt Betty whether the airline has returned funds. You can escalate by contacting Flight Centre Support or lodging a complaint with the Australian Financial Complaints Authority (AFCA). Some customers have also succeeded through bank chargebacks for extreme delays. Always keep written proof of your cancellation and follow up persistently.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Aunt Betty
refund request that gets seen.