Think

Petbarn

should've price matched? Let's find out.

 Petbarn’s Price Guarantee Australia applies when the competing offer ticks all the boxes below:

• Identical product, Aussie competitor: Same brand, size, model/variant/flavour, and in stock at an Australian retailer (store or .com.au website).
  
  
• Current & verifiable price: Petbarn must be able to confirm the competitor’s live price and availability.
  
  
• At purchase only: The match is instant at checkout (in‑store or online). There are no retroactive refunds or future rain‑checks.
  
  
• Everyday or promo pricing: Petbarn will match a competitor’s everyday price or sale price provided all other conditions are met.
  

Bottom line: If it’s the same item, available right now from an eligible Australian retailer, Petbarn will match the lower price on the spot.

 You can request a Petbarn price match online or in‑store. Keep the proof handy and do it before you pay.

In‑store (fastest):

1. Tell a team member you’d like a price match.
   
   
2. Show proof (competitor web page on your phone, printed ad, etc.).
   
   
3. Staff verify the item is identical and in stock, then adjust the price at the register.
   
   

Online / phone / chat:

1. Contact Live Chat on petbarn.com.au, call 1300 655 896, or email info@petbarn.com.au before checkout.
   
   
2. Share the product link or screenshot (include store name and price).
   
   
3. Once approved, Petbarn will apply a discount code or adjust your cart so you can checkout at the matched price.
   
   

Pro tip: Paste the exact URL and product title/size in chat to speed up verification.

 Petbarn won’t match where any of the following applies:

• Subscriptions / repeat delivery prices.
  
  
• Staff/employee or friends & family discounts.
  
  
• Coupon/voucher/promo‑code prices (where the lower price is only achieved by applying a code).
  
  
• Cash‑back, gift card bonuses, bundles (value not reflected as a straight shelf price).
  
  
• Commercial/bulk or wholesale quantities.
  
  
• Clearance, liquidation, end‑of‑line, short‑dated, or damaged stock.
  
  
• Services (grooming, insurance, vet services, adoptions).
  
  
• Marketplaces, auctions, classifieds (Amazon, eBay, Catch marketplace, Gumtree, Facebook Marketplace).
  
  
• Freight/shipping fees aren’t considered (product price only).
  
  
• Prices below Petbarn’s cost price.
  
  
• Completed purchases (no retroactive adjustments) or future promotions (no rain‑checks).
  
  
• Third‑party platform purchases of Petbarn products.
  
  
• No stacking with other Petbarn offers (e.g., Frequent Feeder 20% can’t be added on top of a match).
  
  
• Quantity limits may apply to prevent stock‑clearing at a matched price.