Trying to cancel

Soulara

? Avoid the runaround.

Soulara is a commitment-free subscription, so you can cancel anytime with no minimum term. You can also pause or skip weeks if you just want a break.

A few key conditions to know before you cancel:

• Cancel anytime (no lock-in): You’re free to stop your Soulara meal plan whenever you want.
• Cut-off timing matters: Your cancellation only stops future deliveries if you action it before your weekly order cutoff.
• Orders past cut-off still go ahead: If your next order is already processed, it will still be delivered and charged, and your cancellation applies from the next cycle.
• Reminder email: Soulara sends a reminder 48 hours before your weekly cutoff so you can change, skip, or cancel in time.
• Short grace window after payment: If your account has already been charged, Soulara says you may be able to cancel that order within 24 hours after payment by contacting support. Requests after the cutoff are considered case-by-case.

Soulara cancellation is designed to be self-serve through your online account.

Cancel via your account

1. Log in to your Soulara account dashboard.
2. Go to Manage Subscription / Subscription settings.
3. Select Cancel My Subscription and follow the prompts.
4. Confirm your cancellation and look for an on-screen confirmation and/or confirmation email.

If you’re close to cut-off or already charged

If you’re near the weekly cutoff or your payment has already been processed:

• Contact Soulara support right away via email or live chat and ask them to stop the upcoming order (if it’s still within the allowed window).

After cancelling, log back in and confirm your subscription shows as cancelled/inactive (or that no future deliveries are scheduled).

Soulara runs on a weekly cycle, so the timing rule is simple: cancel before your weekly cutoff.

• Cancel before the weekly cutoff to avoid being billed for the next box.
• 48-hour reminder: Soulara sends an email reminder 48 hours before the deadline.
• If you miss the cutoff: That upcoming order generally proceeds as scheduled and your cancellation applies to future weeks.
• Charged already? You may be able to cancel an order up to 24 hours after payment by contacting support. After that, it’s assessed case-by-case.

• No cancellation fees: Soulara doesn’t charge a fee to cancel your subscription.
• Final box charge may still apply: If your next order is already processed (cutoff passed / payment processed), that charge generally stands and the box still arrives.
• No lock-in penalties: Cancelling just stops future deliveries; there’s no termination penalty.