Bendigo Bank

 outage and service status resources

To check if Bendigo Bank is experiencing an outage:

1. Check Official Sources
   Visit Bendigo Bank’s Facebook page or @bendigobank on Twitter (X). Look for posts marked with “⚠️ UPDATE” or recent replies to customers reporting issues.
   
   
2. Try the App or Website
   Attempt to log in via the Bendigo Bank app or web banking. If there’s a banner, error message, or system maintenance notice, that’s often a sign of an active outage.
   
   
3. Use DownDetector
   Check Bendigo Bank on DownDetector for real-time user reports and outage heatmaps. A sudden spike usually signals a confirmed issue.
   
   

Search News or Forums
Type “Bendigo Bank outage today” into Google or scan Reddit/tech forums for wider discussions.

Experiencing an issue? Here’s how to report it:

• Call Customer Support
  Phone Bendigo Bank 24/7 on 1300 236 344. Clearly explain what’s not working and any error messages you see.
  
  
• Online Support
  Use the Contact Us page on Bendigo’s website. Submit an online form or live chat during business hours.
  
  
• In-App or Web Messaging
  If you can log in, go to “Support > Messages” in the mobile app or use the feedback form in e-banking.
  
  
• Visit a Branch (if urgent)
  Especially for rural customers, visiting a local branch or ATM may provide workarounds if digital banking is down.
  
  
• Share to Help Others (Optional)
  Tag @bendigobank in posts on social media or comment on DownDetector - but always report issues to the bank first.
  

In the past 12 months, Bendigo Bank experienced several noteworthy disruptions:

• 24 Dec 2024 (Christmas Eve):
  A major outage impacted the app, internet banking, and Osko transfers for ~3 hours. Over 1,000 reports hit DownDetector. Likely caused by an internal tech fault.
  
  
• 31 Oct 2024:
  Mid-morning outage affecting both the app and e-banking. Resolved by early afternoon. Possibly due to a backend system error or update glitch.
  
  
• 21–22 May 2025:
  Card payment system failure (~12 hours). Cards returned error code “58” for transactions. Digital banking was unaffected.
  
  
• Late August 2024:
  Industry-wide Fast Payments Network outage. NPP/Osko down for 23 hours. Online banking affected for ~9.5 hours. Caused by a third-party payments network issue.
  
  

Common Causes:

• Internal system failures
  
  
• Software bugs or failed updates
  
  
• Load spikes during peak periods
  
  
• External payment gateway disruptions
  

Fix times vary depending on the severity:

• Minor Issues: Often resolved in under an hour - some before they’re even widely reported.
  
  
• Moderate Outages: Typically 2–4 hours. For example, the Christmas Eve and October 31 outages both wrapped up within a few hours.
  
  
• Major Disruptions: Can take 12+ hours, especially when involving third-party systems (e.g. NPP).
  
  

What to Expect:
‍
Bendigo usually resolves outages the same day. You can expect prompt updates via social media and estimated restoration times when available. Card services or ATMs often remain online as fallback options.

• Bendigo Service Status Page – Tracks uptime and significant disruptions.
  
  
• Customer Support Hub – FAQs, live chat, phone contacts.
  
  
• Phone: 1300 236 344 (24/7)
  
  
• Facebook: @BendigoBank – Real-time updates.
  
  
• Twitter/X: @bendigobank – Service alerts and responses.
  
  
• DownDetector – Community outage tracking.
  
  
• Trustpilot Reviews – Consumer sentiment & outage mentions.
  
  
• Media Centre – Official announcements.