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EB Games

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EB Games Australia provides customer support through multiple channels, catering to both in-store shoppers and online customers. You can get help via phone, the online Help Centre (with FAQs and ticket submission), or by visiting a local EB Games store. In-store staff are often praised for being friendly and solution-focused, while online service reviews are mixed, with some reporting slow responses during busy periods.

Despite a modest average rating, EB Games remains a trusted destination for games, tech, and collectables, supported by Australian Consumer Law protections and the EB World loyalty program.

 Customer feedback highlights recurring issues with EB Games support:

• Delivery delays & fulfilment issues – Orders sometimes exceed the advertised 3–5 day delivery window, with limited communication in some cases.
  
  
• Damaged or poorly packaged items – Occasional reports of products arriving damaged due to inadequate packaging.
  
  
• Strict 7-day change-of-mind policy – Some customers find the returns window too short, leading to “stuck” purchases.
  
  
• Order cancellations – Once processing begins, online orders can be difficult to cancel without contacting support directly.
  
  
• Warranty disputes – Some customers have had to remind staff of their obligations under consumer law.
  
  
• Slow online responses – Hold times and delayed email replies have been a point of frustration.
  
  

Positive experiences often centre on helpful store staff, who frequently go the extra mile to resolve problems on the spot.

 You can reach EB Games support via:

• 📞 Phone: Call (07) 3860 7777 (Mon–Fri, 8am–4pm AEST) to reach EB Games headquarters. Look up individual store phone numbers on EB Games' website via the store finder.
  
  
• 💻 Online Help Centre: Visit support.ebgames.com.au to browse FAQs or submit a ticket.
  
  
• 📧 Email: Use the Help Centre form for faster routing. For privacy matters, try customer.service@ebgames.com.au.
  
  
• 🏪 In-store: Handle returns, exchanges, or Click & Collect issues directly with store staff.
  
  
• 💬 Social media: Message EB Games Australia via Facebook Messenger or Twitter DMs for quick attention.
  
  

💡 Tip: Always have your order number or EB World membership number ready when contacting support.

• Refunds & Returns: 7-Day Satisfaction Guarantee for change-of-mind returns (must be unopened and in resalable condition). Faulty products are covered under Australian Consumer Law for refund, repair, or replacement.
  
  
• Cancellations: Can be processed online before shipping starts. Once processed, you must contact support. Click & Collect orders may require in-store cancellation.
  
  
• Price Match: No general price match on new products, but “Best Trade Price Guarantee” applies to trade-ins against local competitors.
  
  
• Warranty & Repairs: Manufacturer warranties apply; EB Games also sells optional EB Care extended warranties. Preowned items have a 3-month warranty, plus a 14-day “Play Guarantee” return window for preowned games.
  
  
• Shipping: Standard delivery is 3–5 business days. Same-day delivery is available in select metro areas via partners like Uber and Menulog.