Bought something from

Repco

that broke too soon?

Repco backs its wide range of auto parts and accessories with strong warranty coverage, giving Australian drivers confidence when they shop. Most Repco products include at least a 12-month warranty against manufacturing defects or failures under normal use, or the manufacturer’s own warranty if longer.

Repco also provides nationwide support. You can visit any of their 300+ stores across Australia for warranty help, no matter where you originally purchased the item.

Certain product categories include extended protection:

• Batteries: Repco car batteries carry 20-, 30-, or 40-month warranties, with free replacement if they fail within the period.
  
  
• Tools & equipment: Many professional-grade tools come with extended or even lifetime warranties, depending on the brand.
  
  

In line with Australian Consumer Law, Repco ensures customers are entitled to a repair, replacement, or refund if products are not of acceptable quality. Whether you’re buying a car battery, brake pads, or workshop tools, Repco’s warranty coverage means you’re protected.

Making a warranty claim with Repco is designed to be simple:

1. Prepare proof of purchase – Bring your receipt or invoice. If you’ve lost it, Repco may be able to look up card or loyalty account records.
   
   
2. Bring the item to a Repco store – Any store can process claims, regardless of where you bought the product.
   
   
3. Product assessment – Staff will test or inspect the item. Some complex parts may be sent to the manufacturer for review.
   
   
4. Receive an outcome – If the product is found faulty, you’ll usually get a repair, replacement, or refund. Many claims are resolved on the spot.
   
   
5. Follow up if needed – For items sent away, Repco will notify you once a decision is made.
   
   

Most claims are resolved quickly, often with same-day exchanges for common parts like batteries or tools.

Repco’s warranties are generous, but like all policies they have exclusions:

• Misuse or incorrect installation (e.g., modifying a part or wiring incorrectly).
  
  
• Normal wear and tear (e.g., worn brake pads, clutches, filters).
  
  
• Outside the warranty period (no coverage once the stated duration expires).
  
  
• No proof of purchase (claims usually require a receipt or transaction record).
  
  
• Special-order items (no change-of-mind returns, though faults are still covered).
  
  
• Consequential damage (the warranty covers the product itself, not damage it causes to other parts).
  
  
• Battery misuse (failures due to alternator faults or neglect, rather than battery defects).
  
  

Repco takes a fair-use approach: genuine product faults are covered, but misuse or unrelated damage won’t be.

To speed up your claim, bring the following when visiting a Repco store:

• Proof of purchase (receipt, invoice, or loyalty account lookup).
  
  
• Product details (name, code, and the item itself).
  
  
• Warranty card or manufacturer’s booklet (if supplied with the product).
  
  
• Photo ID (occasionally requested, especially for refunds above certain amounts).
  
  
• Photos or evidence of the fault (helpful for intermittent issues).
  
  
• Vehicle information (make/model/year, mileage, or installation records for auto parts).
  
  

Having this documentation handy ensures a smoother process and increases the likelihood of an on-the-spot resolution.

Repco aims to make warranty resolutions quick and stress-free:

• Same day (10–30 minutes): Simple claims like defective batteries or faulty hand tools are often resolved immediately with replacement or refund.
  
  
• 1–2 weeks: For items requiring manufacturer assessment (e.g., car electronics, power tools), expect 5–10 business days.
  
  
• Notification: Repco staff will call or email once a decision is made and your replacement, repair, or refund is ready.
  
  
• Escalation: If a claim is delayed or disputed, you can contact Repco’s customer care team on 1300 725 463 to expedite.
  
  

Most customers walk away with a resolution the same day.