Trying to cancel

The Wall Street Journal

? Avoid the runaround.

You can cancel a subscription to The Wall Street Journal at any time. There are no long-term lock-in contracts, but how you cancel depends on where you live and how you subscribed.

Key eligibility rules

• Cancel anytime: WSJ subscriptions (digital or print) can be cancelled at any point in the billing cycle.
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• Auto-renewal applies: Subscriptions renew automatically unless you cancel before the next billing date.
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• Online cancellation availability:
  
  • California residents can cancel online via the WSJ Customer Center (state law requirement).
  • Non-California & international subscribers (including Australia) usually need to cancel via customer service (phone or online request).
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• Third-party subscriptions: If you subscribed via Apple App Store, Google Play, Amazon Kindle, or another platform, you must cancel through that platform, not WSJ directly.
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• Promotional rates: Introductory or discounted rates end once you cancel. If you resubscribe later, it’s typically at the standard price, not the old promo.
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• Print (home delivery): Can be cancelled anytime by contacting WSJ support; timing rules are similar to digital plans.

Option 1: Cancel online (eligible accounts only)

1. Sign in to the WSJ Customer Center.
2. Go to My Account and select your subscription.
3. Click Cancel Subscription and follow the prompts.
4. Save the on-screen or email confirmation.

Note: Online self-cancellation is most consistently available to California residents. Availability may expand, but if you don’t see the option, use phone support.

Option 2: Cancel by phone (all regions)

1. Call WSJ Customer Service for your region.
2. Ask to cancel your subscription and confirm auto-renewal is turned off.
3. Request email confirmation and confirm your final access date.

Tip for Australia / international callers: Call during U.S. business hours (U.S. Eastern Time) to reach an agent quickly.

Option 3: Cancel via the platform you used to subscribe

• Apple App Store: Cancel in your Apple ID subscriptions.
• Google Play: Cancel in Google Play > Payments & subscriptions.
• Amazon / Kindle: Cancel via your Amazon account settings.

After cancelling through a third party, billing stops through that platform. Your WSJ account should reflect the cancellation shortly after.

• Cancel before renewal: To avoid the next charge, cancel at least 24–48 hours before your billing date.
• Monthly / quarterly plans:
  
  • Cancellation stops future billing.
  • Access usually continues until the end of the current paid period.
• Annual / semi-annual plans:
  
  • If you cancel with more than 30 days remaining, WSJ typically ends access immediately and issues a pro-rated refund for unused time.
  • If you cancel with 30 days or fewer remaining, access usually continues to the end of the term with no refund.
• Promotional trials: Trials convert automatically to paid subscriptions. Cancel before the trial ends to avoid charges.
• Processing time: Phone cancellations are usually immediate. Online forms may take 1–2 business days - keep your confirmation.

• No cancellation fee: WSJ does not charge a termination or cancellation penalty.
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• Current period charges stand: If a billing cycle has already started, WSJ generally does not refund that period for monthly/quarterly plans.
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• Promo price jumps: Large price increases often occur when promos end. This isn’t a fee — it’s the standard rate kicking in. Cancel before conversion to avoid it.
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• No cost to cancel: There’s no charge to cancel online or by phone.