Bought something from

Aramex

that broke too soon?

Aramex Australia provides limited liability coverage for all parcels sent within its domestic delivery network. This acts as a shipping warranty that protects senders and recipients against loss or damage of goods in transit.

✅ Key details of Aramex’s coverage:

• Automatic protection: All standard Aramex shipments include automatic coverage up to $1,500 per parcel (no extra cost).
  
  
• What’s covered: Physical loss or damage to the parcel contents while under Aramex’s control.
  
  
• What’s not covered: Delivery delays or any indirect or consequential losses (e.g., lost income due to a delayed item).
  
  
• Claim limit: Maximum payout of $1,500 per parcel, based on the actual cost price or repair cost, whichever is lower.
  
  
• Event-based coverage: Applies only while the parcel is in transit, from pickup to final delivery.
  
  

💬 Example: If a parcel containing $900 worth of goods is lost or delivered damaged beyond repair, Aramex will compensate you for that amount once verified — up to the $1,500 cap.

This coverage is automatically included with every eligible Aramex shipment and gives customers peace of mind that their goods are protected against loss or damage during transit.

Claiming compensation for a lost or damaged parcel with Aramex is a simple online process. Here’s how to lodge a warranty claim:

1️⃣ Track your parcel:
Visit the Aramex Parcel Tracker and enter your tracking number. Once your tracking details appear, click “Submit online enquiry” to start your claim.

2️⃣ Complete the claim form:
Fill in the online form with accurate information, including:

• Tracking number and contact details.
  
  
• Claim reason (e.g., lost or damaged parcel).
  
  
• Description of the issue.
  
  
• Attach supporting evidence (see next section).
  
  

3️⃣ Upload required evidence:
Attach the following to your claim form:

• Proof of item value (invoice or receipt).
  
  
• Proof of contents (packing slip, order confirmation).
  
  
• Photos (of damage and packaging, if applicable).
  
  

4️⃣ Submit and keep your reference:
Once submitted, you’ll receive a claim reference number via email. Keep it for tracking your claim progress.

5️⃣ Meet the claim deadlines:

• Damaged parcels: Must be reported within 24 hours of delivery and lodged formally within 7 business days.
  
  
• Lost parcels: Must be claimed within 30 business days of pickup.
  
  

6️⃣ Follow up if needed:
If you don’t receive updates within two weeks, contact your local Aramex depot or use the enquiry form to follow up.
For phone support, call 1300 327 892 (Aramex Australia Customer Service).

💬 Tip: Do not dispose of damaged goods or packaging. Aramex may need to collect them for inspection. Failure to provide them may void your claim.

Aramex’s parcel warranty has specific conditions and exclusions. Claims outside these parameters may be denied.

🚫 Excluded goods:
Certain items are shipped at your own risk and not covered by Aramex’s warranty, including:

• Antiques, artwork, glass, or mirrors (if improperly packaged).
  
  
• Perishable goods and food items.
  
  
• Cash, currency, jewellery, or precious metals.
  
  
• Firearms, weapons, or hazardous materials.
  
  
• Live animals or plants.
  
  
• Human remains or ashes.
  
  

🚫 Inadequate packaging:
If a parcel was poorly packed or marked “at owner’s risk,” the claim can be denied. Follow Aramex’s Packaging Guidelines to ensure eligibility.

🚫 Authority to Leave (ATL):
If a delivery was left unattended with ATL approval, and tracking shows proof of delivery (photo or GPS), theft or loss after drop-off is not covered.

🚫 Consequential or indirect losses:
Aramex will only reimburse the value of the goods (and basic freight), not secondary losses like business downtime or lost profit.

🚫 Payout limit:

• Maximum compensation: $1,500 per parcel.
  
  
• Payment based on cost price, not resale value.
  
  
• If only a sales invoice is available, payout may be capped at 35% of retail price.
  
  

🚫 Missed deadlines:
Claims lodged after the 7-day (damage) or 30-day (loss) window are automatically rejected.

💬 In summary:
Only properly packaged, eligible items lost or damaged in Aramex’s custody qualify for compensation. Late claims, excluded goods, or ATL deliveries are not covered.

To successfully claim compensation under Aramex’s warranty, prepare and attach these required documents:

📜 Proof of value:

• Retail receipt or supplier invoice showing the actual cost of goods.
  
  
• For businesses: wholesale invoice or cost-of-goods statement.
  
  

📦 Proof of contents:

• Packing slip, order confirmation, or invoice detailing the items shipped.
  
  

📸 Photographic evidence (for damage):

• Photos of the damaged goods and packaging (external and internal).
  
  
• Clear images of the shipping label and visible box damage.
  
  

🔢 Tracking number:

• The unique tracking/label number is required to link your claim to the parcel.
  
  

💬 Return of goods:
If claiming for damage, retain the goods and packaging until instructed otherwise. Aramex may need to collect them.

🕒 Timely submission:
Ensure you report within required timeframes — 24 hours for damage, 30 business days for loss.

💬 Pro tip: Submitting all required evidence upfront increases approval chances and reduces delays.

While Aramex doesn’t guarantee fixed turnaround times, here’s the typical claim timeline:

⏱ 1. Initial acknowledgement (0–3 business days):
You’ll receive a confirmation email and claim reference shortly after submission.

🔍 2. Investigation phase (2–3 weeks):
Aramex reviews tracking logs, inspects evidence, and may coordinate with depots or drivers.
If a damaged item is involved, collection or inspection may add a few days.

💬 Average investigation period: 10–15 business days.

✅ 3. Decision & notification (Week 3–4):
You’ll be notified whether your claim is approved or denied, with reasons provided.

💰 4. Payment (Weeks 4–8):
Approved claims are reimbursed via Electronic Funds Transfer (EFT) or cheque, usually to the sender (shipper).
Most successful claims are resolved within 4–8 weeks from submission.

🚫 Potential delays:

• Missing or incomplete documentation.
  
  
• Late submission or incorrect claim type.
  
  
• High-volume periods (e.g., holiday seasons).
  
  

💬 Tip: Keep your reference number handy and follow up every 10–14 days for updates.