How to contact

Chemist Warehouse

 customer support fast

Chemist Warehouse is one of Australia's most trusted names in pharmacy retail, known for low prices and accessible service. Whether you're shopping online or in-store, their support channels are easy to reach via phone, web form, or at your nearest location. Pharmacists are even available by phone on weekdays for medication advice, ensuring qualified help is just a call away. While some support experiences vary, many long-time customers report fast, friendly resolutions. It’s clear that Chemist Warehouse aims to keep service simple and satisfying.

Like any large retailer, Chemist Warehouse sees recurring complaints. These include delivery delays or missing orders, damaged or incorrect products, and strict return rules (especially around health items like vitamins or perfume.) Some shoppers have raised concerns over poor in-store interactions or slow email responses. Others mention refund frustrations or confusion around return eligibility. A small number have questioned product authenticity, particularly with discounted fragrances, but Chemist Warehouse affirms all stock is genuine. While many experiences are positive, these are the issues most often flagged by customers.

There are four main ways to get help:

• Phone: Call 1300 367 283 (Mon–Fri) to speak directly with a customer service rep or pharmacist.
  
  
• Online Form: Use their official Contact Us page to submit a query. Select the correct topic (e.g. “Returns”, “Product Enquiry”) for a faster response.
  
  
• In Store: Speak to staff directly. For online orders, staff can guide you or escalate issues if needed.
  
  
• Social Media: DM Chemist Warehouse via Facebook or Instagram with your issue (include order details privately). It's not an official channel, but it can speed things up.
  
  

💡 Tip: Keep your order number handy and note names/dates when you contact support.

• Change of Mind Returns: Accepted within 7 days if unopened and not excluded (e.g. medicines, baby formula). Refunds exclude shipping.
  
  
• Faulty or Incorrect Products: Fully refundable under Australian Consumer Law. Chemist Warehouse covers postage and offers replacement, repair or refund.
  
  
• Order Cancellations: No self-serve cancellation online. Call ASAP—if the order hasn’t shipped, they may cancel it manually.
  
  
• Click & Collect: Uncollected orders are auto-cancelled and refunded after 7 days.
  
  
• Price Match Guarantee: Found it cheaper at another pharmacy? Chemist Warehouse will beat it by 10% (some exclusions apply).
  
  
• Shipping: Free on orders over $50. Delivery ranges from 2–7 days. Express available. Click & Collect ready in ~4 hours.