Not sure if you can return your Country Road purchase?
Can you return an item to Country Road? Check eligibility first
Country Road offers a 30-day change-of-mind return policy for most full-priced and reduced items. You have 30 days from purchase (in-store) or delivery (online) to return an item purchased directly from Country Road.
Conditions:
- Proof of purchase required — receipt, order confirmation email, or packing slip.
- Items must be unworn, unused, and in original condition with all tags and labels intact.
- Shoes must be in their box; homewares in original packaging.
- Swimwear and bodysuits require hygiene stickers in place; tried on over underwear only.
Exclusions (unless faulty):
- Beauty & personal care items once opened.
- Furniture.
- Earrings, hair accessories, hosiery.
- “Seconds” or sample sale items sold as-is.
Faulty or incorrect items: Covered under Australian Consumer Law beyond 30 days — refund, repair, or replacement offered depending on the fault.
How to return an item to Country Road
In-store purchases:
- Return to any Country Road store in Australia (not department store concessions).
- Outlet purchases must be returned to Outlet stores.
- Bring proof of purchase; without it, staff may offer exchange/store credit at current value.
Online purchases (countryroad.com.au):
- Return in-store: Take item and order confirmation/packing slip to any Country Road store (Outlet orders to Outlet stores).
- Return by post:
- Complete returns form in your parcel or include a note with order details.
- Pack securely in original or suitable packaging.
- Address to: Country Road Online Returns, CRG Logistics (Aus), PO Box 4144, Sunshine West VIC 8438, Australia
- Lodge with Australia Post using a tracked service.
- Keep your tracking receipt until refund is confirmed.
- Complete returns form in your parcel or include a note with order details.
Exchanges: Online returns by mail are refund-only; reorder separately. In-store exchanges are possible if stock is available.
Country Road return timeframes and item conditions
- 30-day return period from purchase or delivery.
- Items must meet original condition requirements: tags attached, no signs of wear or wash.
- Footwear should be clean and undamaged; swimwear/bodysuits must have hygiene stickers in place.
- Outlet purchases follow the same 30-day rule but must be returned via Outlet channels.
- Holiday extensions may apply during December for gift purchases.
- Faulty items are returnable beyond 30 days under ACL.
Who pays for Country Road return shipping?
- In-store returns: Free for all purchases, including online orders.
- By post (change of mind): Customer pays postage.
- By post (faulty items): Country Road covers costs — contact customer service for a reply-paid label or reimbursement.
- No prepaid labels provided for change-of-mind returns.
- Original shipping fees refunded only if the entire order is returned due to fault or error.
Country Road refunds after a return - how and when you’ll get your money back
- In-store: Refund processed immediately to original payment method; card refunds may take 2–5 business days to appear.
- By post: Allow up to 10 business days from warehouse receipt for processing, plus bank clearance time.
- Refunds issued to original payment method (card, PayPal, Afterpay/Zip, gift card).
- Refund email confirmation sent for online returns; in-store returns receive a printed receipt.
- Partial returns refunded proportionally based on any applied discounts.
Country Road cases submitted through Ajust
The handbag I got as a gift started showing wear far too soon, which was really disappointing. I’ve always trusted Country Road for quality, so asking for store credit felt fair. I just wanted something that matched the standards I expected. - Mary
I’d only used my Country Road handbag once when the clasp broke. It was meant to be a go-to piece, but I couldn’t even use it again. I reached out asking for store credit since it clearly wasn’t up to their usual quality. - Mary
I bought a pair of gold earrings from Country Road that turned black after just a few wears. I didn’t expect that kind of discolouration from them, so I asked to return the earrings for a refund. I just wanted what I paid for. - Sabina
Customer experiences with Country Road returns
Smooth in-store service: Many customers report quick, no-fuss returns with helpful staff.
Online delays: Some mail returns have taken 2–4 weeks. Tracking and follow-up with customer service is recommended.
Wrong item issues: Rare cases require persistence with support; double-check deliveries on arrival.
Official Country Road Returns Resources & Links
- Country Road Australia Returns Policy – Full terms, exclusions, and process.
- Country Road Outlet Returns Policy – Specific policy for Outlet store and site purchases.
- Country Road Help & Contact – Customer service options and return queries.
- Country Road Store Locator – Find your nearest store for free returns.
- ACCC – Repair, Replace, Refund – Your rights under Australian Consumer Law.
Country Road Return FAQs
Can I return an item to Country Road if I change my mind?
Yes, you can return most full-priced or reduced items within 30 days of purchase or delivery. Items must be unused, with all tags attached and proof of purchase provided. Swimwear, beauty products, and certain accessories are excluded unless faulty. Country Road’s clear 30-day return window gives shoppers peace of mind, especially for gifts or wardrobe changes.
How do I return a Country Road item bought online or in-store?
In-store purchases can be returned to any Country Road store (excluding department store concessions), while Outlet items go to Outlet stores only. Online orders can be returned in-store or by post using tracked Australia Post services. Postal returns require a form or note with order details. This flexibility lets you choose the quickest way to complete your return.
Who pays for return shipping with Country Road?
In-store returns are free for all purchases. If returning by post for change-of-mind, you pay postage. For faulty items, Country Road covers return costs via reply-paid label or reimbursement. Keeping your tracking receipt helps ensure smooth refunds. This approach keeps returns easy and fair for both shoppers and the brand.
When will I get my refund from Country Road?
In-store refunds are processed immediately, though bank delays can take 2–5 business days. Postal returns take up to 10 business days from warehouse receipt plus clearance time. Refunds go to the original payment method, and you’ll receive an email or printed confirmation. Checking your refund status regularly ensures you stay informed and in control.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.