Not sure if you can return your

Country Road

purchase?

Country Road offers a 30-day change-of-mind return policy for most full-priced and reduced items. You have 30 days from purchase (in-store) or delivery (online) to return an item purchased directly from Country Road.

Conditions:

• Proof of purchase required — receipt, order confirmation email, or packing slip.
  
  
• Items must be unworn, unused, and in original condition with all tags and labels intact.
  
  
• Shoes must be in their box; homewares in original packaging.
  
  
• Swimwear and bodysuits require hygiene stickers in place; tried on over underwear only.
  
  

Exclusions (unless faulty):

• Beauty & personal care items once opened.
  
  
• Furniture.
  
  
• Earrings, hair accessories, hosiery.
  
  
• “Seconds” or sample sale items sold as-is.
  
  

Faulty or incorrect items: Covered under Australian Consumer Law beyond 30 days — refund, repair, or replacement offered depending on the fault.

In-store purchases:

• Return to any Country Road store in Australia (not department store concessions).
  
  
• Outlet purchases must be returned to Outlet stores.
  
  
• Bring proof of purchase; without it, staff may offer exchange/store credit at current value.
  
  

Online purchases (countryroad.com.au):

• Return in-store: Take item and order confirmation/packing slip to any Country Road store (Outlet orders to Outlet stores).
  
  
• Return by post:
  
  
  1. Complete returns form in your parcel or include a note with order details.
     
     
  2. Pack securely in original or suitable packaging.
     
     
  3. Address to: Country Road Online Returns, CRG Logistics (Aus), PO Box 4144, Sunshine West VIC 8438, Australia
     
     
  4. Lodge with Australia Post using a tracked service.
     
     
  5. Keep your tracking receipt until refund is confirmed.
     
     

Exchanges: Online returns by mail are refund-only; reorder separately. In-store exchanges are possible if stock is available.

• 30-day return period from purchase or delivery.
  
  
• Items must meet original condition requirements: tags attached, no signs of wear or wash.
  
  
• Footwear should be clean and undamaged; swimwear/bodysuits must have hygiene stickers in place.
  
  
• Outlet purchases follow the same 30-day rule but must be returned via Outlet channels.
  
  
• Holiday extensions may apply during December for gift purchases.
  
  
• Faulty items are returnable beyond 30 days under ACL.
  

• In-store returns: Free for all purchases, including online orders.
  
  
• By post (change of mind): Customer pays postage.
  
  
• By post (faulty items): Country Road covers costs — contact customer service for a reply-paid label or reimbursement.
  
  
• No prepaid labels provided for change-of-mind returns.
  
  
• Original shipping fees refunded only if the entire order is returned due to fault or error.
  

• In-store: Refund processed immediately to original payment method; card refunds may take 2–5 business days to appear.
  
  
• By post: Allow up to 10 business days from warehouse receipt for processing, plus bank clearance time.
  
  
• Refunds issued to original payment method (card, PayPal, Afterpay/Zip, gift card).
  
  
• Refund email confirmation sent for online returns; in-store returns receive a printed receipt.
  
  
• Partial returns refunded proportionally based on any applied discounts.