Trying to cancel

Sony

? Avoid the runaround.

Sony Australia uses a straightforward cancellation model:
➡️ You can cancel any Sony order before dispatch.
➡️ You cannot cancel once the dispatch confirmation email has been sent.

✔ Eligible for Cancellation (Pre-Dispatch)

You can cancel any order in the processing stage — no reason required.
This includes situations like:

• Entered the wrong address
  
  
• Ordered the wrong model
  
  
• Changed your mind shortly after purchase
  
  
• Product is delayed and hasn’t shipped yet
  
  

Sony will process a full refund when cancelled before dispatch.

❌ Not Eligible for Cancellation (Post-Dispatch)

Once an order is dispatched:

• It cannot be cancelled
  
  
• You must wait for delivery and lodge a return instead
  
  
• Sony’s 30-Day Satisfaction Guarantee (for MySony members) or standard return rights then apply
  
  

✔ Memberships / Subscriptions

Sony.com.au does not offer recurring paid subscriptions.
For PlayStation subscriptions, cancellation must be done via PlayStation Support, not Sony Australia.

Sony processes orders fast, so timing is everything. Here’s how to cancel effectively.

1. Cancel a Sony Online Order (Before Dispatch)

Act immediately after placing the order.

Contact Sony Australia Support:

• Phone: 1300 13 7669
  
  
• Email: Sony_Support.au@ap.sony.com
  
  
• Support Page: https://www.sony.com.au/electronics/support
  
  

Provide:

• Order number
  
  
• Full name
  
  
• Email used for purchase
  
  
• Clear request to “Cancel order before dispatch”
  
  

Sony will confirm if the cancellation is successful and process your refund.

2. Check Order Status in Your Sony Account

You can log into your MySony account to check:

• “Processing” → Cancellation may still be possible
  
  
• “Dispatched” → Too late to cancel
  
  

If still processing, call support immediately.

3. Cancel Sony MySony Account (Optional)

Not necessary unless deleting your account for privacy reasons.
Request MySony account removal via customer support — no fee, no penalty.

4. Cancel PlayStation Subscriptions

Handled by PlayStation, not Sony Australia:
https://www.playstation.com/support/subscriptions/

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✔ The Only Deadline That Matters:

Before dispatch.
Once Sony emails you “Order Dispatched,” cancellation is no longer available.

Practical Cancellation Window:

• Often within hours of placing the order
  
  
• Sometimes the same day
  
  
• Occasionally next business morning
  
  

Sony’s warehouse moves fast — call ASAP.

✔ Delayed Orders

If Sony fails to ship by the promised date, you may still cancel as long as it hasn’t dispatched.

✔ After Dispatch → Use Returns Policy

Once dispatched, Sony requires you to:

• Accept delivery
  
  
• Initiate a return
  
  
• Follow Sony’s standard return/refund window (7–10 days processing after return received)
  
  

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✔ No Cancellation Fees

Sony charges no admin fees, no restocking fees, and no penalties for cancelling pre-dispatch.

You’ll receive:

• 100% refund of your order total
  
  

✔ Sony-Initiated Cancellations

Sony may cancel orders for:

• Payment verification issues
  
  
• Out-of-stock items
  
  
• Billing mismatch
  
  
• Fraud prevention flags
  
  

You’ll always receive a full refund.

✔ After Dispatch

If cancelled via return:

• Product price refunded
  
  
• Shipping fees may not be refunded (unless Sony is at fault)
  
  

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