Still waiting on a

Singapore Airlines

refund?

Refundable vs Non-refundable Tickets:

• Refundable Tickets: Fully refundable minus cancellation fees (if applicable).
  
• Non-refundable Tickets: Only unused airport taxes refunded. Base fare is non-refundable. Cancel before departure to avoid losing the entire value.
  

24-Hour Cancellation Policy (U.S.):
Bookings to/from the U.S. made at least 7 days before departure can be cancelled within 24 hours of booking for a full refund with no penalty.

Flight Cancellations & Significant Delays:
If Singapore Airlines cancels your flight or delays it significantly (typically 5+ hours), you’re entitled to a refund of unused ticket portions. This includes denied boarding due to overbooking.

Third-party Bookings:
Tickets booked through travel agencies or partners must be refunded via the original booking agent. Singapore Airlines cannot refund these directly.

Special Exclusions:

• Promotional fares often non-refundable (except taxes).
  
• Partially used round-trip tickets may not refund unused portions.
  
• Award tickets may incur redeposit fees or restrictions.
  

1. Cancel Your Booking Online:

• Visit Manage Booking on Singapore Airlines' website.
  
• Enter booking reference and last name.
  
• Select “Cancel Booking” and confirm your cancellation.
  

2. Complete Online Refund Form (if required):
If online cancellation isn’t possible or errors occur, use Singapore Airlines’ online Assistance Request Form for refunds or changes.

3. Check Your Confirmation Email:
After submitting your refund request, ensure you receive an email confirmation with a refund reference number.

4. Travel Agent Bookings:
Contact your agent directly; the agent must handle refunds.

5. Follow-up if Delayed:
If refund hasn’t been received after 6 weeks, contact Singapore Airlines customer service with your booking and refund request number.

Standard Processing Time:
Refunds typically take up to 6 weeks, though many customers receive refunds sooner.

Payment Method Timelines:

• Credit/Debit Cards: Often processed within 7–10 business days.
  
• Cash or Bank Transfers: Up to 20 business days due to banking procedures.
  
  

Factors Affecting Speed:

• Bank processing time
  
• Currency exchange
  
• High-volume refund periods (e.g., flight disruptions)
  
  

Follow-up Protocol: Contact Singapore Airlines customer support if you haven't received your refund after 6 weeks.

Original Form of Payment (Default Method): Refunds credited to the original payment method (e.g., same credit/debit card used for purchase) without extra airline-side fees.

Alternative Methods (If Original Payment Invalid): If your original card is expired or closed, contact Singapore Airlines to arrange a bank transfer or cheque refund.

Cash/Bank Transfer Payments: Refunds issued via bank deposit or mailed cheque, typically taking longer (up to 20 business days).

Travel Credits/Vouchers: Offered occasionally (e.g., during disruptions), but cash refunds remain available for airline-cancelled flights.

• Confusion Over Non-Refundable Fares:
  Passengers often misunderstand that non-refundable fares only return taxes, leading to dissatisfaction.
  
  
• Missing the Cancellation Deadline:
  Failing to cancel before departure results in a no-show, typically forfeiting the ticket's value.
  
  
• Third-party Booking Refunds:
  Refunds for tickets bought via travel agents must be handled by the booking agent.
  
  
• Delayed Refunds and Communication:
  Customers sometimes experience extended waits and need follow-ups during busy disruption periods.
  
  
• Credit Card Issues:
  Expired or closed cards used for booking can delay refunds significantly.
  
  
• Partial Itinerary Cancellations:
  Online cancellations of only one leg (e.g., return trip) are not directly supported and require special handling.
  
  
• Cancellation Fees & Deductions:
  Unexpected fees clearly outlined in fare conditions surprise some customers.