How to contact

Dan Murphy's

 customer support fast

Dan Murphy’s delivers standout customer service through multiple channels, backed by a strong reputation in the Australian retail space. Whether you need help online, over the phone, or in-store, Dan’s team is friendly, knowledgeable, and ready to assist. Their live chat (via “Murphy” the virtual assistant), phone support, and in-person service all aim to make things easy. This focus has earned them top customer satisfaction awards for three years running – proof that most Aussies trust Dan’s to get it right the first time.

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Like any major retailer, Dan Murphy’s has a few common friction points:

• Delivery delays or missed orders, especially during high-demand times.
  
  
• Unexplained cancellations or stock-outs after purchase.
  
  
• Refund delays, with some customers needing to follow up multiple times.
  
  
• Strict ID checks, including refusal of digital ID or driver’s license scanning.
  
  
• Chat bot misunderstandings or slow escalation to human agents.
  
  

These issues are real but not the norm – Dan’s still enjoys widespread customer trust. Just be prepared to follow up promptly if something goes off track.

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You’ve got options. Here’s how to reach Dan Murphy’s customer service:

• 💬 Live Chat: Use the “Ask Murphy” bot on their website for 24/7 support. Type “chat to human” for a live agent.
  
  
• 📞 Phone: Call 1300 723 388 (within Australia) or +61 2 9324 0100 (overseas).
  
  
• ✉️ Online Form: Visit the Contact Us section via their Help Centre.
  
  
• 🏬 In-store: Staff can process refunds, exchanges, or answer questions on the spot.
  
  

Tip: Keep your My Dan’s number or order confirmation handy to speed things up.

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Dan’s has fair, customer-friendly policies:

• 90-day returns for change of mind (unopened items with receipt only).
  
  
• Fast refunds for faulty items, including coverage for return shipping.
  
  
• Order cancellations are possible before dispatch – use live chat ASAP.
  
  
• Price match guarantee: Dan’s will beat competitor prices if eligible.
  
  
• Delivery insurance and RSA compliance ensure safe, legal service.
  
  

Whether it’s a damaged case of beer or a changed mind, Dan’s policies are designed to make it right, fast.

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