Still waiting on a Adairs refund?
Can you get a refund from Adairs? Check eligibility first
Adairs gives customers a generous 60-day return period for most items. If you’re part of their Linen Lovers loyalty program, you get even longer (90 days to change your mind).
To qualify:
- Items must be unused, unwashed, and in original packaging.
- Certain hygiene-sensitive products (like pillows, mattress protectors, and quilts) can’t be returned for change-of-mind unless faulty.
- Furniture and oversized items have special rules. Returns attract a 30% freight fee, and custom-made furniture generally can’t be returned unless faulty.
- Faulty or misdescribed goods are always refundable or replaceable under consumer law, no matter when you discover the fault.
How to get a refund from Adairs
You can return items either in-store or by post:
- In-store: Bring your item, receipt (or order confirmation email), and payment method. Staff will check eligibility and process your refund or exchange immediately.
- By post: Complete Adairs’ online returns form via Australia Post, package your items securely, attach the label (or use a QR code at the post office), and send at your own cost (unless faulty, then Adairs covers postage).
- Large furniture or mattresses: Call Adairs Customer Service on 1300 783 005 to schedule a courier pickup. (Note: change-of-mind refunds deduct a 30% freight fee.)
Exchanges are easiest in-store. For online orders, you’ll need to reorder the correct item and return the original for a refund.
Adairs’s refund timeframe - how long it takes
- In-store refunds: Processed immediately, though banks may take 3–5 business days to show the money.
- Online/postal refunds: Allow up to 10 business days after Adairs receives your parcel.
- Afterpay/Zip refunds: Payments are adjusted by the provider - expect a few extra days before balances update.
- Large refunds (e.g., furniture): Sometimes take longer due to extra verification, but you’ll get email confirmation once processed.
Tip: Always keep your return tracking number in case you need to follow up.
Adairs’s refund methods - how you'll get your money back
Adairs always refunds to your original payment method:
- Credit/debit card: Refunded back to the same card.
- Cash purchases: Refunded in cash.
- PayPal, Afterpay, Zip: Adjusted through the same platform.
- Gift returns: You can request a gift card or store credit.
Note: Delivery fees are non-refundable unless the product was faulty.
Common refund issues with Adairs
Shoppers often face these pitfalls:
- Trying to return hygiene-sensitive items like pillows or mattress toppers.
- Missing the 60/90-day deadline, especially around holiday periods.
- Returning without proof of purchase. Adairs may only offer store credit at the lowest current price.
- Unexpected costs for furniture returns (30% freight deduction).
- Refunds via Afterpay/Zip taking longer to clear.
Avoid these by keeping receipts, checking product eligibility, and using in-store returns where possible.
Adairs cases submitted through Ajust
I bought a King wool quilt that was advertised as all-season, but it’s far too hot to use even in winter. I was told it couldn’t be refunded, even though I was clearly misled. I just want a fair refund for a product that wasn’t as described. - Samaneh
My Adairs sheet ripped after only a year, and when I went back for help, they refused a refund even though they’d replaced one before. The quality just isn’t holding up like it used to, and I feel really disappointed. - Cheryl
I’ve been loyal to Adairs for years, but when my new quilt cover’s colour ran after one gentle wash, they blamed me and stopped responding. It’s frustrating to be ignored after spending so much with them. A refund would’ve been fair. - Rochelle
Customer experiences with Adairs refund cases
A Linen Lovers member praised fast in-store exchanges. Their refund was processed in minutes.
A customer reported great service from an Adairs rep named Rebecca, who quickly resolved a faulty product refund.
Others complained of slow large refunds (over $600) and needed multiple follow-ups.
How Adairs Refund Policy Compares to Competitors
- Bed Bath & Table: 14 days standard, 30 for members — much shorter than Adairs’ 60/90 days.
- Sheridan: 30 days return period, sometimes free shipping for members, but still less flexible than Adairs.
- IKEA: Market-leading 365-day returns on most items, but stricter on opened bedding.
- Freedom Furniture & similar: Often just 7–14 days on furniture, sometimes final sale.
👉 Verdict: Adairs sits near the top of the pack, especially for members, with far more flexibility than most bedding and homewares retailers.
Official Adairs Refund Resources & Links
- Adairs Returns & Exchanges Policy
- Australia Post Returns Form for Adairs
- Adairs Customer Service: 1300 783 005
- Store Locator
Adairs Refund FAQs
Can I get a refund from Adairs for change-of-mind purchases?
Yes, you can return most Adairs items within 60 days—or 90 days if you’re a Linen Lovers member—provided they’re unused, unwashed, and in original packaging. Hygiene-sensitive products like pillows or quilts can’t be returned unless faulty. Furniture has special rules, including a 30% freight deduction. Always check your item type before returning to ensure eligibility.
How long does an Adairs refund take to process?
In-store refunds are usually immediate, while online or postal returns can take up to 10 business days after Adairs receives the parcel. Afterpay and Zip refunds may take a few extra days to update. Large or furniture refunds can take longer due to verification, but you’ll receive an email once your refund is processed.
What’s the fastest way to get an Adairs refund?
The fastest method is returning items in-store with your receipt or order email for instant processing. Postal returns take longer, as Adairs must receive and inspect the parcel first. Keeping your tracking number and returning eligible items within the 60–90 day window helps avoid delays or rejection.
How does Adairs’ refund policy compare to other homeware stores?
Adairs offers one of the most flexible refund periods—60 days standard and 90 for Linen Lovers—outperforming most competitors. Sheridan offers 30 days, Bed Bath & Table only 14–30 days, and IKEA allows 365 days but restricts opened bedding. For furniture, Adairs is mid-range, with a 30% freight fee on change-of-mind returns.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Adairs
refund request that gets seen.