Need to contact

LG

and make sure they reply?

LG Australia offers a wide range of customer support channels (phone, live chat, WhatsApp, and a national network of service centres) to help you resolve appliance and electronics issues quickly. Whether it’s a warranty repair, setup question, or refund request, LG’s support team aims to resolve most issues at first contact.

While some customer reviews highlight delays or unhelpful reps, many others appreciate LG’s responsive service, free delivery, and fair warranty terms. With global backing and local presence, LG gives Australians confidence that help is never far away.

 LG customers most commonly face:

• Warranty product failures: Appliances or electronics failing within 1–2 years, triggering claims under LG warranty or Australian Consumer Law.
  
  
• Repair & part delays: Long waits for technicians or replacement parts.
  
  
• Slow or unhelpful service: Long call times or being bounced between LG and third-party partners.
  
  
• Escalation friction: Some users report needing to push hard or invoke their ACL rights to get resolutions like refunds or replacements.
  
  

Despite the complaints, many cases do get resolved - especially when customers escalate complaints, provide documentation, and follow up via multiple channels.

Need help with an LG product? Here are your support options:

• 📞 Phone: Call 1300 LG CARE (1300 54 2273) – available 7 days a week, typically 8am–8pm AEST.
  
  
• 💬 Live Chat: Visit LG’s Contact Page and select "Chat with us" for real-time support.
  
  
• 📱 WhatsApp: Message LG at +61 408 683 744 for quick mobile support.
  
  
• 📧 Email Form: Use LG’s online form to send a detailed support request and receive an email response (great for attaching receipts or photos).
  
  
• 🛠 In Person: Use LG’s Service Centre Locator to book or visit a local repair partner.
  
  
• 📱 Social Media: You can also reach out via Facebook or Twitter, though formal cases are best lodged via the official channels above.
  
  

Tip: Always have your proof of purchase, product serial number, and issue description ready - it speeds things up.

• 14-Day Change of Mind Returns: For items bought on LG’s online store (lg.com/au), unused items in original packaging can be returned within 14 days.
  
  
• Warranty Coverage: Standard 1–2 year coverage, with extended warranties on specific components like fridge compressors (up to 10 years parts-only).
  
  
• Order Cancellations: Orders can’t be amended once processed. If it hasn’t shipped, call immediately. Otherwise, wait for delivery and return the product.
  
  
• No Price Match: LG doesn’t match competitors' prices. Look for retailer deals or LG’s own promos.
  
  
• Shipping Policy: Free standard shipping on most online orders. Large items delivered via courier with pre-arranged scheduling and tracking provided.
  
  
• Transit Damage: Notify LG ASAP if your item arrives damaged - they’ll organise a replacement or refund.
  

LG also acknowledges your rights under Australian Consumer Law, even beyond warranty terms.