Need to contact LG and make sure they reply?
LG customer support overview
LG Australia offers a wide range of customer support channels (phone, live chat, WhatsApp, and a national network of service centres) to help you resolve appliance and electronics issues quickly. Whether it’s a warranty repair, setup question, or refund request, LG’s support team aims to resolve most issues at first contact.
While some customer reviews highlight delays or unhelpful reps, many others appreciate LG’s responsive service, free delivery, and fair warranty terms. With global backing and local presence, LG gives Australians confidence that help is never far away.
Common LG customer issues and complaints
LG customers most commonly face:
- Warranty product failures: Appliances or electronics failing within 1–2 years, triggering claims under LG warranty or Australian Consumer Law.
- Repair & part delays: Long waits for technicians or replacement parts.
- Slow or unhelpful service: Long call times or being bounced between LG and third-party partners.
- Escalation friction: Some users report needing to push hard or invoke their ACL rights to get resolutions like refunds or replacements.
Despite the complaints, many cases do get resolved - especially when customers escalate complaints, provide documentation, and follow up via multiple channels.
How to contact LG customer support
Need help with an LG product? Here are your support options:
- 📞 Phone: Call 1300 LG CARE (1300 54 2273) – available 7 days a week, typically 8am–8pm AEST.
- 💬 Live Chat: Visit LG’s Contact Page and select "Chat with us" for real-time support.
- 📱 WhatsApp: Message LG at +61 408 683 744 for quick mobile support.
- 📧 Email Form: Use LG’s online form to send a detailed support request and receive an email response (great for attaching receipts or photos).
- 🛠 In Person: Use LG’s Service Centre Locator to book or visit a local repair partner.
- 📱 Social Media: You can also reach out via Facebook or Twitter, though formal cases are best lodged via the official channels above.
Tip: Always have your proof of purchase, product serial number, and issue description ready - it speeds things up.
LG key customer policies: refunds, returns, cancellations and more
- 14-Day Change of Mind Returns: For items bought on LG’s online store (lg.com/au), unused items in original packaging can be returned within 14 days.
- Warranty Coverage: Standard 1–2 year coverage, with extended warranties on specific components like fridge compressors (up to 10 years parts-only).
- Order Cancellations: Orders can’t be amended once processed. If it hasn’t shipped, call immediately. Otherwise, wait for delivery and return the product.
- No Price Match: LG doesn’t match competitors' prices. Look for retailer deals or LG’s own promos.
- Shipping Policy: Free standard shipping on most online orders. Large items delivered via courier with pre-arranged scheduling and tracking provided.
- Transit Damage: Notify LG ASAP if your item arrives damaged - they’ll organise a replacement or refund.
LG also acknowledges your rights under Australian Consumer Law, even beyond warranty terms.
LG complaints submitted through Ajust
I kept asking LG to review a call where I was treated poorly, but every time I tried to follow up, I felt like I was being ignored. All I wanted was for someone to listen and take the issue seriously, but it turned into another round of chasing the same unanswered request. - Shakira
It felt impossible to reach anyone at LG. I kept asking to speak to someone directly because I just needed help, but I couldn’t get through to the right person. All I wanted was a simple conversation to sort things out, yet it felt like hitting a wall each time. - Anthony
After a technician visit left my fridge completely unusable, I tried calling LG to get help, but the conversations went nowhere. I kept repeating the same story and never got clear answers. It felt unfair to be left without a fridge and no real support, especially when the issue happened after their technician came. - Leah
I contacted LG multiple times about being out of pocket after buying a filter their manual told me to purchase, but the calls kept ending in hang-ups or empty promises of follow-up messages. I was simply asking for reimbursement for costs I wouldn’t have faced if their information had been accurate. - Iain
Recent experiences with LG customer service
Fast Microwave Replacement: One customer was thrilled when LG replaced a faulty microwave out of warranty. Within 20 minutes of the support call, a replacement was scheduled.
Fridge Drama & Escalation: Another customer’s new fridge failed after 3 months. They endured poor communication and long hold times, but after escalating, LG approved a full refund. Persistence and ACL references helped.
Multi-Channel Refund Journey: A third user with a faulty portable TV battled poor live chat and confusing offshore calls. Eventually, after escalating via WhatsApp and invoking their consumer rights, LG arranged a courier pickup and refund.
Official LG Customer Service Links & Contact Information
- 📞 LG Support & Contact Page: lg.com/au/support
- 📝 Submit a Complaint: LG Customer Complaints Policy
- 📃 Warranty Info: LG Warranty Terms
- 🔧 Find a Service Centre: LG Repair Locator
- 🛍 LG Online Store: shop.lg.com/au
- 📱 Facebook Support: facebook.com/LGAustralia
- ⚖️ External Help: Australian Consumer Law – Fair Trading
LG Contact FAQs
How long does LG customer support usually take to resolve warranty or repair issues?
Most LG warranty or repair issues are resolved within a few days to a few weeks, depending on technician availability and parts. Some consumers report delays when parts are back-ordered or communication is slow. If your case is dragging on, escalate through multiple channels and reference your Australian Consumer Law rights for faster action. Clear documentation and following up can significantly reduce wait times.
What is the fastest way to get help from LG customer support in Australia?
The fastest way to get help from LG is usually via phone or live chat, which provide real-time answers. WhatsApp is also quick for simple questions that don’t require troubleshooting. Having your proof of purchase, serial number and issue details ready helps you skip back-and-forth. If you’re stuck in long queues or getting generic replies, switching channels often leads to a faster resolution.
What should I do if LG won’t approve my refund or keeps delaying my repair?
If LG won’t approve your refund or your repair keeps stalling, escalate using multiple support channels and reference your Australian Consumer Law rights. Consumers often succeed once they provide photos, receipts and a clear issue history. If the product has failed within a reasonable timeframe, you’re entitled to a repair, replacement or refund. Persistence and clear documentation usually shift cases forward.
Does LG Australia offer change-of-mind returns or cancellations for online orders?
Yes, LG offers 14-day change-of-mind returns for unused products purchased on its online store. Once an order is processed it can’t be amended, so you must act quickly before it ships. If delivery has already occurred, you can return the item in its original packaging. For damaged items, notify LG immediately so they can arrange a refund or replacement under their transit damage policy.
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