ME Bank

 outage and service status resources

To confirm ME Bank service status:

1. Visit ME Bank’s Official Status Page
   Go to mebank.com.au/support/system-status. This page lists real-time availability of ME Go app and online banking features. Green tick = operational.
   
   
2. Check ME’s Social Media
   Follow @mebank on X (Twitter) or ME Bank on Facebook for maintenance alerts or service updates. They often post about upcoming outages and provide real-time disruption alerts.
   
   
3. Check Downdetector
   Visit ME Bank on Downdetector to view live customer reports. A sudden spike may signal a wider issue.
   
   
4. Refresh Regularly
   If there’s an outage, refresh the system status page or social feeds every 15–30 minutes for updates. ME Bank typically posts resolution times and acknowledgements when issues are confirmed.
   

If you’re having trouble and no outage is listed, report it to ME Bank directly:

• Call Customer Support
  Phone ME Bank at 13 15 63 (Mon–Fri 8am–8pm, Sat 9am–5pm AEDT). Their team can check if your issue is known or needs escalation.
  
  
• Use In-App Chat
  In the ME Go app: go to Profile > Help ME > Contact ME > Chat to ME. Speak directly to a support rep during business hours.
  
  
• Submit Online Feedback
  Use the Feedback & Complaints form to report the issue. This goes to ME Bank’s resolution team.
  
  
• Reach Out on Social Media
  Direct message ME Bank via X or Facebook. Provide non-sensitive details to help confirm if it’s a widespread issue.
  
  
• Document the Problem
  Take screenshots or write down the time/error message. These details help support staff resolve the issue faster.
  

ME Bank’s major outages in the past year include:

• Jan 24–25, 2024:
  A 29-hour outage affected internet banking and the ME Go app. Linked to backend technical issues, possibly related to BOQ integration. Resolved after overnight work.
  
  
• July 19–20, 2024:
  A global IT outage impacted many banks, including ME. Caused by a third-party cybersecurity update (CrowdStrike). Services were restored by 8:00 AM the next day.
  
  
• Planned Maintenance Windows:
  
  
  • 18 Aug 2024 (1:00–9:30 AM AEST): ME Go app unavailable.
    
    
  • 22 Sept 2024 (12:00–7:00 AM AEST): Full internet/mobile banking maintenance.
    These are routine upgrades for security and performance.
    
    
• Other Disruptions:
  Occasional login issues or payment delays. Typically minor and fixed quickly. Frequency of outages has decreased following major system upgrades.
  

Common Causes Include:

• Internal system bugs or technical faults
  
  
• Scheduled platform upgrades or integrations
  
  
• External/third-party IT failures
  
  
• Routine security and feature maintenance
  

Resolution times depend on the severity:

• Minor Issues: Often fixed within minutes to an hour. For example, brief login errors or feature glitches are usually patched quickly.
  
  
• Major Outages: Resolved same day in most cases. The January 2024 incident (29 hours) was an outlier. Serious issues typically see round-the-clock IT response.
  
  
• Planned Maintenance: Pre-scheduled and completed within announced windows. Usually during off-peak hours and back online promptly.
  
  

What to Expect:

• Most issues = resolved within 1–3 hours
  
  
• Major problems = under 24 hours
  
  
• ME Bank provides status updates and restoration times as issues evolve.
  

• ME Bank System Status – Real-time availability and planned maintenance.
  
  
• Customer Service:
  Phone: 13 15 63 (Mon–Fri 8am–8pm, Sat 9am–5pm AEDT)
  Overseas: +61 3 9708 4001
  Contact Page
  
  
• Feedback & Complaints Form:
  Submit an online report
  
  
• ME Go App (iOS/Android):
  Includes in-app chat and alerts.
  
  
• Follow on Social Media:
  
  
  • @mebank on X (Twitter)
    
    
  • ME Bank Facebook
    
    
• Downdetector (Unofficial):
  Check real-time reports
  
  
• Support Centre:
  Visit FAQs and Help Articles