Still waiting on a Country Road refund?
Can you get a refund from Country Road? Check eligibility first
- Change of mind: Refund or exchange within 30 days from purchase/delivery for most full-price and sale items, if unworn/unused, unwashed, with all original tags/labels. Proof of purchase required.
- Proof of purchase: Receipt, gift receipt, order confirmation, packing slip, or loyalty account lookup.
- Condition: Must be resalable. aApparel free of wear/marks, shoes tried on indoors, homewares unused in original packaging.
- Non-returnable items: Beauty/body products, large furniture, earrings, hair accessories, hosiery, and opened swimwear/bodysuits without hygiene seals (unless faulty).
- Faulty/misdescribed goods: Refund, exchange, or repair at any time under Australian Consumer Law.
- Channel-specific returns: Items from outlets, department stores (e.g., Myer, David Jones), or concessions must be returned to the original place of purchase.
How to get a refund from Country Road
- In-store purchases: Return to any Country Road store (not outlet) within 30 days with item, proof of purchase, and original payment card. Refund or exchange processed on the spot.
- Online purchases (in-store): Return within 30 days of delivery to any Country Road store with item in original condition and online invoice/confirmation. PayPal refunds processed to a card in your name with photo ID.
- Online purchases (by mail):
- Complete the returns form included with your order.
- Pack securely, include form or note with order number, and send to:
Country Road Online Returns, CRG Logistics, PO Box 4144, Sunshine West VIC 8438. - Postage at your cost unless faulty; use a trackable method.
- Complete the returns form included with your order.
- Outlet returns: Must be processed via Country Road Outlet stores or outlet returns address.
- Exchanges: Easiest in store; by mail, item is refunded and a new order placed.
- Customer service: Contact Country Road support or email online@countryroad.com.au for guidance.
Country Road’s refund timeframe - how long it takes
- In-store: Immediate processing; card refunds typically 1–3 business days, cash refunds on the spot.
- Mail returns: Allow up to 10 business days from delivery to warehouse for processing.
- After processing:
- Cards: 2–5 business days.
- PayPal: Immediate to PayPal, 1–2 days to card/bank.
- Gift card/store credit: Immediate issue.
- Cards: 2–5 business days.
- Delays: Peak sale periods, missing documentation, or incorrect return channel may extend timeframes.
Country Road’s refund methods - how you'll get your money back
- Original payment method: Refund to the same card/account used.
- Cash: For cash purchases returned in store.
- Gift card/credit note: For gift card purchases or if preferred; also for goodwill returns outside policy.
- PayPal in-store: Refunded to a card in purchaser’s name with photo ID.
- Alternative arrangements: Possible if original account closed (case-by-case).
- Partial refunds: Adjusted for multi-buy deals or promotions to reflect actual amount paid.
Common refund issues with Country Road
- Items worn/used, missing tags, or without hygiene seals refused for change-of-mind returns.
- Returns attempted after 30 days not guaranteed; may get store credit as goodwill.
- Wrong return location. Outlet/department store purchases must go back to same channel.
- No proof of purchase limits refund options to exchange/store credit at current value.
- Disagreements over fault vs misuse. Can escalate for quality assessment.
Country Road cases submitted through Ajust
The handbag I received as a gift started wearing out far too quickly, which really surprised me given Country Road’s usual quality. I reached out asking for store credit so I could find a replacement that actually lasts, since the one I have is already falling apart. - Mary
After using my new Country Road handbag just once, the clasp broke completely. I expected better quality from such a trusted brand. I’ve asked for store credit because it’s unusable now, and I just want something that reflects the standard Country Road is known for.
I bought gold earrings with a small pearl detail, but after only a few wears, the gold started turning black. It was really disappointing for something I’d barely used. I’ve asked for a full refund since I don’t think that level of discolouration should happen.
Customer experiences with Country Road refund cases
No-receipt store credit: A loyalty member received a refund on a gift card after staff found their transaction in the system.
Second store success: A faulty shirt refund was processed after an initial refusal at another location.
Gift return: A gift was exchanged without the receipt. A gift card was issued for the current value.
How Country Road Refund Policy Compares to Competitors
- Witchery/Trenery: Same group, same 30-day policy; similar exclusions and no free postal returns.
- Myer/David Jones: 30-day returns; in-store returns allowed for online purchases.
- Fast fashion (Zara/H&M): 30-day returns; often allow free in-store returns for online orders, some charge for postal returns.
- Premium brands: Country Road’s 30-day full refund is more generous than some high-end boutiques offering only exchanges or shorter windows.
Official Country Road Refund Resources & Links
Country Road Refund FAQs
Can I get a refund from Country Road for change of mind purchases?
Yes, most full-price and sale items can be refunded or exchanged within 30 days if unused, unwashed, and with original tags. Proof of purchase is required. Items must be in resalable condition—apparel unworn, shoes tried indoors, and homewares unused in original packaging. Beauty products, furniture, earrings, and opened swimwear without hygiene seals are excluded unless faulty.
How do I return my Country Road online order for a refund?
You can return online purchases to any Country Road store (not outlet) within 30 days or by mail to their Sunshine West VIC address. Include your order number and use trackable postage at your own cost unless the item is faulty. In-store PayPal refunds go back to a card in your name with photo ID. Refunds are processed to the original payment method.
How long does a Country Road refund take to process?
What can I do if Country Road refuses my refund or it’s delayed?
If a refund is denied or delayed, first check the item meets return conditions and was sent through the correct channel. Faulty or misdescribed goods are always eligible for a fix, refund, or repair under Australian Consumer Law. If your case stalls, Ajust can help you check your rights and push for a fair outcome quickly and confidently.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Country Road
refund request that gets seen.