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Can you get a refund from Country Road? Check eligibility first
- Change of mind: Refund or exchange within 30 days from purchase/delivery for most full-price and sale items, if unworn/unused, unwashed, with all original tags/labels. Proof of purchase required.
- Proof of purchase: Receipt, gift receipt, order confirmation, packing slip, or loyalty account lookup.
- Condition: Must be resalable. aApparel free of wear/marks, shoes tried on indoors, homewares unused in original packaging.
- Non-returnable items: Beauty/body products, large furniture, earrings, hair accessories, hosiery, and opened swimwear/bodysuits without hygiene seals (unless faulty).
- Faulty/misdescribed goods: Refund, exchange, or repair at any time under Australian Consumer Law.
- Channel-specific returns: Items from outlets, department stores (e.g., Myer, David Jones), or concessions must be returned to the original place of purchase.
How to get a refund from Country Road
- In-store purchases: Return to any Country Road store (not outlet) within 30 days with item, proof of purchase, and original payment card. Refund or exchange processed on the spot.
- Online purchases (in-store): Return within 30 days of delivery to any Country Road store with item in original condition and online invoice/confirmation. PayPal refunds processed to a card in your name with photo ID.
- Online purchases (by mail):
- Complete the returns form included with your order.
- Pack securely, include form or note with order number, and send to:
Country Road Online Returns, CRG Logistics, PO Box 4144, Sunshine West VIC 8438. - Postage at your cost unless faulty; use a trackable method.
- Complete the returns form included with your order.
- Outlet returns: Must be processed via Country Road Outlet stores or outlet returns address.
- Exchanges: Easiest in store; by mail, item is refunded and a new order placed.
- Customer service: Contact Country Road support or email online@countryroad.com.au for guidance.
Country Road’s refund timeframe - how long it takes
- In-store: Immediate processing; card refunds typically 1–3 business days, cash refunds on the spot.
- Mail returns: Allow up to 10 business days from delivery to warehouse for processing.
- After processing:
- Cards: 2–5 business days.
- PayPal: Immediate to PayPal, 1–2 days to card/bank.
- Gift card/store credit: Immediate issue.
- Cards: 2–5 business days.
- Delays: Peak sale periods, missing documentation, or incorrect return channel may extend timeframes.
Country Road’s refund methods - how you'll get your money back
- Original payment method: Refund to the same card/account used.
- Cash: For cash purchases returned in store.
- Gift card/credit note: For gift card purchases or if preferred; also for goodwill returns outside policy.
- PayPal in-store: Refunded to a card in purchaser’s name with photo ID.
- Alternative arrangements: Possible if original account closed (case-by-case).
- Partial refunds: Adjusted for multi-buy deals or promotions to reflect actual amount paid.
Common refund issues with Country Road
- Items worn/used, missing tags, or without hygiene seals refused for change-of-mind returns.
- Returns attempted after 30 days not guaranteed; may get store credit as goodwill.
- Wrong return location. Outlet/department store purchases must go back to same channel.
- No proof of purchase limits refund options to exchange/store credit at current value.
- Disagreements over fault vs misuse. Can escalate for quality assessment.
Country Road cases submitted through Ajust
Customer experiences with Country Road refund cases
No-receipt store credit: A loyalty member received a refund on a gift card after staff found their transaction in the system.
Second store success: A faulty shirt refund was processed after an initial refusal at another location.
Gift return: A gift was exchanged without the receipt. A gift card was issued for the current value.
How Country Road Refund Policy Compares to Competitors
- Witchery/Trenery: Same group, same 30-day policy; similar exclusions and no free postal returns.
- Myer/David Jones: 30-day returns; in-store returns allowed for online purchases.
- Fast fashion (Zara/H&M): 30-day returns; often allow free in-store returns for online orders, some charge for postal returns.
- Premium brands: Country Road’s 30-day full refund is more generous than some high-end boutiques offering only exchanges or shorter windows.
Official Country Road Refund Resources & Links
Country Road Refund FAQs
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