Still waiting on a

Flybuys

refund?

Flybuys clearly outlines when you’re eligible for refunds:

• Faulty or Not-as-Described Items: Under Australian Consumer Law, you’re entitled to a refund or replacement if a redeemed product arrives defective or significantly different than described. Claims are generally accepted within 4 weeks of discovering the issue.
  
  
• Change-of-Mind Returns: Typically, unopened items with original packaging and proof of purchase can be refunded by partner stores (like Coles). Items fully redeemed with points typically aren't eligible for change-of-mind refunds unless faulty.
  
  
• Gift Cards and Digital Rewards: Gift cards, digital rewards, eVouchers, and tickets are non-refundable once issued.
  
  
• Partner Store Purchases: Refunds for purchases from Flybuys partners (Coles, Kmart, Officeworks, etc.) follow each store’s policy. Note: Flybuys points earned on refunded items are automatically reversed.
  
  

Quick Tip: Always retain receipts and original packaging. Double-check specific product refund terms beforehand to prevent disappointment.

Getting a Flybuys refund is straightforward if you follow these steps:

1. Prepare Proof of Purchase:
Gather your receipt, email confirmation, or order reference number. Have your Flybuys membership details ready too.

2. Store Purchases:
Return the item directly to the retailer (Coles, Kmart, Officeworks, etc.) along with your receipt and Flybuys card. The store processes your refund, automatically adjusting Flybuys points earned.

3. Online Partner Orders:
Follow the retailer’s online return process. Your original payment method is refunded, and Flybuys points are reversed automatically once processed.

4. Flybuys Rewards Store Redemptions:
For rewards redeemed directly from Flybuys:

• Call Flybuys Support: 13 11 16 (Mon–Fri, 9am–7pm AET), or
  
  
• Submit an online enquiry via the Flybuys Help Centre. Flybuys will instruct you on returns and arrange refunds or replacements promptly.
  
  

5. Travel Bookings via Flybuys Travel: Log into your Flybuys Travel account to cancel bookings. Refunds typically return to your original payment method and points to your account. Confirm cancellation details and timelines with Flybuys Travel support.

6. Follow-Up and Tracking: Refunds usually reflect within a few days. If there’s a delay beyond expected timelines, contact Flybuys support, quoting your reference number.

Refund times vary based on transaction type:

• In-store refunds: Usually instant or within 1–3 business days.
  
  
• Flybuys points refunds: Generally processed within 3–5 business days.
  
  
• Flybuys Travel refunds: Can take 3 weeks or longer, depending on external travel provider policies.
  
  

Speed Tips: Initiate refund requests promptly, provide complete documentation upfront, and regularly check your Flybuys account for points adjustments.

Flybuys refunds generally follow these guidelines:

• Original Payment Method: Refunds for cash or card purchases return to your original payment method.
  
  
• Flybuys Dollars: Refunds involving Flybuys Dollars typically come as store credits or gift cards (not returned as Flybuys points).
  
  
• Flybuys Points Refunds: Rewards redeemed using Flybuys points are refunded back into your Flybuys account directly (usually within a few days). No cash alternative is available.
  
  
• Special Cases: Store-specific exceptions or goodwill returns might result in store credit instead of points or cash.
  
  

Remember: Refund methods match how you initially paid, keeping things clear and consistent.

Be aware of these common challenges:

• Delayed Points Refunds: Occasionally, Flybuys points refunds can take longer than expected. Stay proactive by regularly checking your balance and contacting support if necessary.
  
  
• Lengthy Customer Support Loops: Complex returns, especially for reward products, might involve multiple verification steps and delays. Provide comprehensive info upfront to speed up resolution.
  
  
• Flybuys Dollars Misunderstanding: Points converted to Flybuys Dollars are refunded as store credit or gift cards, not points.
  
  
• Cancellation Fee Confusion (Travel): Ensure clarity on refund terms for Flybuys Travel bookings. Document and assert your rights if discrepancies arise.
  

Advice: Keep thorough records, stay patient, and politely escalate unresolved matters to a higher support team when needed.