Bought something from

Harvey Norman

that broke too soon?

Harvey Norman provides robust warranty coverage on virtually all products, including electronics, appliances, furniture, and bedding. The protection includes:

• Standard Manufacturer’s Warranty:
  Typically at least 12 months, covering defects in materials and workmanship. Larger appliances and TVs often have 2–3 year warranties.
  
  
• Australian Consumer Law (ACL) Guarantee:
  Harvey Norman ensures products meet consumer guarantees, meaning you're protected even beyond the manufacturer warranty for major or unexpected failures.
  
  
• Extended Product Care (Optional):
  Harvey Norman offers an optional extended warranty plan (Product Care) which covers additional faults, including wear-and-tear breakdowns and service call-out fees, extending coverage by up to 4 years.
  
  

Whether you buy computers, TVs, appliances, or furniture, Harvey Norman guarantees support if something goes wrong.

Follow these straightforward steps to successfully claim your warranty with Harvey Norman:

1. Locate Proof of Purchase:
   Have your original receipt, order confirmation, or bank statement ready.
   
   
2. Determine Claim Type:
   
   
   • Manufacturer Warranty: Harvey Norman can handle your claim directly, or assist in contacting the manufacturer.
     
     
   • Extended Product Care: Claim directly through Harvey Norman’s Product Care portal or call 1300 880 459.
     
     
   • Consumer Law Claims: If the product fails outside warranty but prematurely, Harvey Norman can provide remedies under ACL.
     
     
3. Contact Harvey Norman:
   
   
   • Phone: Call your local store or Product Care line at 1300 880 459.
     
     
   • Online (Product Care): Lodge your claim at www.productcareclaims.com.
     
     
   • In-store: Visit your nearest Harvey Norman customer service desk.
     
     
   • Live Chat or Email: Available via Harvey Norman’s website.
     
     
4. Describe Issue Clearly:
   Explain the fault and desired resolution (repair/replacement). Provide photos or videos if possible.
   
   
5. Follow Harvey Norman’s Instructions:
   They may require product inspection, repair centre visit, or technician appointment.
   
   
6. Claim Resolution:
   Approved claims result in free repair, replacement, or store credit. Product Care replacements are often immediate with store vouchers.
   

Throughout the process, Harvey Norman aims for minimal hassle, and their support is available at every step.

Harvey Norman’s warranty coverage does not apply to:

• Accidental Damage: Drops, spills, or impacts causing damage.
  
  
• Misuse or Abuse: Damage from incorrect usage or exceeding product limits.
  
  
• Normal Wear and Tear: Gradual deterioration (except certain cases covered by Product Care).
  
  
• Commercial Use: Unless explicitly stated, standard warranties do not cover business usage.
  
  
• Unauthorised Repairs or Modifications: Repairs or alterations done by non-authorised persons.
  
  
• Cosmetic Damage: Scratches, minor dents, or finish wear.
  
  
• Consumable Parts: Batteries, bulbs, filters, ink cartridges, and similar items.
  
  
• Loss or Theft: Products that are lost or stolen.
  
  
• Specific Exclusions: Screen burn-in, water damage, electrical surges (without protection), and similar issues.
  
  
• Neglect or Poor Maintenance: Failures from lack of proper care or maintenance.
  

Keep your products well-maintained and follow manufacturer instructions to ensure warranty validity.

Ensure a smooth claim process by preparing:

• Original Purchase Receipt or Invoice: Essential for claim validation.
  
  
• Warranty or Product Care Documentation: Product Care plan details, if purchased.
  
  
• Product Information: Model number, serial number, brand details.
  
  
• Description of the Problem: A clear, detailed summary of the fault.
  
  
• Photographic or Video Evidence: Visual documentation of the defect or error.
  
  
• Manufacturer Communication (if applicable): Any prior communication records with the product manufacturer.
  
  
• Personal Identification: May be required for refunds or replacements.
  

Having this documentation ready speeds up claim processing significantly.

Here's the typical timeline you can expect when claiming warranty with Harvey Norman:

• Initial Acknowledgement:
  Immediate when lodged online or in-store.
  
  
• Assessment & Authorisation (1–2 Weeks):
  Simple Product Care claims typically approved quickly; manufacturer claims assessed within 1–2 weeks.
  
  
• Repair Phase (1–3 Weeks):
  Repairs typically completed within a few weeks, depending on parts availability.
  
  
• Replacement or Refund:
  Immediate if the item is in stock; refunds can take up to a week for processing.
  
  
• Total Resolution Expectation:
  Generally 1–3 weeks for most claims; complex repairs or part delays may slightly extend this.
  

Harvey Norman commits to keeping you informed and resolving claims efficiently. If delays occur, escalate promptly, referencing your consumer law rights.