Had an issue with

Best Buy

? Get a real response.

Here are the fastest and most effective ways to submit a complaint with Best Buy:

1. Call Best Buy Customer Care (Primary & Fastest)

1-888-BEST-BUY (1-888-237-8289)‍

Available daily (typically 8am–9pm Mon–Fri; shorter on weekends).

Say “customer service” or select complaint-specific prompts.

Have your order number or store location and problem details handy.

2. Online Live Chat (24/7)

Head to the Best Buy Support Center: https://www.bestbuy.com/support‍

Select “Chat Now” → type “representative” to reach a live agent. Ideal for written documentation of your complaint.

3. In-Store Complaint

Visit your local Best Buy and speak to:

• Store Manager
  
  
• Supervisor

Managers can process refunds, exchanges, warranty fixes, and document complaints directly.

4. Social Media Support

Send a private message to:

• Twitter/X: @BestBuySupport
  
  
• Facebook: https://www.facebook.com/bestbuy‍

Include your order number and a short summary of your issue.

5. Website Feedback Forms

On BestBuy.com, under “Orders & Purchases” or “Store Experience,” you may find complaint forms for specific issue types.

7. Corporate Contact (Formal Written Complaint)

Mail to:
Best Buy Corporate Customer Care
7601 Penn Avenue S.
Richfield, MN 55423

Phone, chat, or in-store methods are always faster, but written letters create a clear record.

Here’s what happens once Best Buy logs your complaint:

1. Initial Response

• Phone or chat: immediate
  
  
• Store: resolved on-site
  
  
• Email/escalation: usually within 24–48 hours

2. Case/Ticket Creation

If the issue takes investigation, Best Buy logs it as a case and provides a case ID via email.

3. Investigation & Follow-Up

Depending on the problem, Best Buy may:

• Track shipments
  
  
• Contact delivery teams
  
  
• Coordinate damaged/defective returns
  
  
• Review Geek Squad service records
  
  
• Contact vendors or warehouses
  
  

Typical timeframes:

• Simple complaints: 1–3 business days
  
  
• Complex cases (appliances, major service issues): up to 10 business days

4. Who Handles It

• Store Manager
  
  
• Customer Care agents
  
  
• Customer Experience Specialists
  
  
• Executive Resolutions Team (for escalated cases, corporate, or BBB filings)
  
  

5. Communication Methods

Expect updates via your chosen method: phone, email, chat, or social platform.

6. Resolution Outcomes

Common resolutions include:

• Refunds or credits
  
  
• Replacements or repairs
  
  
• Delivery fee refunds
  
  
• Policy exceptions (e.g., return window flexibility)
  
  
• Apology + goodwill gestures (e.g., gift cards)
  
  

7. Final Confirmation

You’ll receive a message confirming the resolution. If satisfied, the case is closed, otherwise, you can request it be reopened.

Here are the top complaint categories Best Buy customers report:

1. Delivery & Installation Problems

Missed or repeatedly rescheduled deliveries. Geek Squad no-shows. Damaged or incomplete deliveries.

2. Customer Service Experience

Examples:

• Rude or uninterested staff
  
  
• Reps lacking product knowledge
  
  
• Being transferred repeatedly
  
  
• Difficulty reaching help online or by phone
  
  

3. Product Issues & Returns

Complaints include:

• Defective products arriving DOA
  
  
• Strict return policies applied rigidly
  
  
• Open-box or used items sold as new
  
  
• Missing components
  
  

4. Warranty & Geek Squad Protection Frustrations

Issues include:

• Protection plans not honored
  
  
• Coverage confusion
  
  
• Accidental plan cancellation
  
  
• Slow repair or replacement process
  
  

5. Billing & Subscription Problems

Examples include:

• Unauthorized subscriptions
  
  
• Duplicate charges
  
  
• Missing promised refunds
  
  
• Price match or promo discrepancies
  
  

6. Website & Online Ordering Issues

Website glitches causing:

• Cancelled orders
  
  
• Incorrect stock status
  
  
• Trouble accessing customer service or order history
  
  

7. Service Appointment Problems

Late Geek Squad technicians, unavailable parts, or multiple repair attempts.