Had an issue with

Hello Molly

? Get a real response.

The fastest way to lodge a complaint with Hello Molly (Australia) is through their contact form. Just enter your name, email, select the subject (like “Order Issue”), and explain your problem in detail.

📞 Prefer to talk to someone? Call Hello Molly on +61 2 9017 0300 (Mon–Fri, 9:30AM–5PM AEST). It’s ideal for urgent complaints like billing issues or shipping delays.

📧 Alternatively, email them directly at info@hellomolly.com with your order number and any evidence (photos help).

🔁 For return or refund-related issues, use their Returns Portal. If it’s not working or your issue is urgent, email returns@hellomolly.com.

📱 You can also reach out via social media (@hellomolly), though this should be a backup option.

💡 Tip: Always include your order number and a clear description of your issue upfront. Save copies of your messages as proof.

Once submitted, Hello Molly typically acknowledges your complaint quickly - usually with an automatic email confirmation or a live response on a phone call.

✅ Named case reps often handle your complaint start-to-finish, giving the experience a personal touch.

🕐 Response times are fast. Many simple issues (e.g. promo code errors) are resolved within 1 business day. Complex issues (like lost parcels or faulty items) may take a few days.

📩 You’ll usually hear back via the method you contacted them through (email, phone, or returns portal). They’ll follow up if needed and provide clear next steps.

💬 Expect a resolution such as:

• A refund or store credit
  
  
• A replacement item (for faulty or wrong orders)
  
  
• An apology or added benefit (e.g., free express shipping next time)
  

If more information is needed (like photos), the rep will request it before finalising your case.

Here are the most frequently reported issues from Hello Molly customers:

1. Returns & Refund Frustrations
   – Store credit is the default, not a refund.
   – Customers also pay return shipping (~$5–$10).
   – Many expect a refund and feel stuck with credit.
   – 🔁 However, polite requests for refunds often succeed.
   
   
2. Product Quality & Sizing Concerns
   – Some items arrive with quality issues (poor stitching, damaged zippers).
   – Sizing can run small or inconsistent.
   – Faulty items usually qualify for a full refund or exchange.
   
   
3. Delivery Delays or Lost Orders
   – Delayed parcels or packages marked “returned to sender”.
   – Hello Molly usually resends or refunds once notified.
   – Always double-check shipping details before ordering.
   
   
4. Difficulties Reaching Support
   – While rare, some report delayed email replies or missed phone calls during busy periods.
   – A second attempt or phone call often resolves this.
   
   
5. Store Credit Issues
   – Customers sometimes struggle to use their credit code or don’t want to shop again.
   – Hello Molly may convert store credit to a refund if asked.
   
   
6. Website/Checkout Errors
   – Issues like failed discount codes or double charges have occurred.
   – These are usually fixed quickly if reported.