How to get your money back using the

Target

refund policy

Target offers generous refund options, but specific eligibility conditions apply to ensure smooth returns.

Refund eligibility criteria:

• 60-Day Change-of-Mind Returns: Return items within 60 days (365 days for OnePass members) for a full refund or exchange, with valid proof of purchase and products in saleable condition.
  
  
• Proof of Purchase: Required for all returns - accepted forms include receipts, online invoices, or bank statements.
  
  
• Item Condition: Products must be unused, unworn, with original packaging, tags, and hygiene seals intact.
  
  
• Exclusions: Certain items such as underwear, opened cosmetics, personalized items, pierced jewelry, perishable goods, and fragrances are non-returnable unless faulty.
  
  
• Faulty or Misdescribed Items: Eligible for refunds, exchanges, or repairs under Australian Consumer Law, even including return transport costs for bulky faulty items.
  

Follow these clear, straightforward steps to successfully return your items:

• In-Store Returns:
  
  
  • Return items at any Target store with proof of purchase. Refunds processed immediately back to the original payment method, bring your original payment card.
    
    
• Online Purchases – Return by Post:
  
  
  • Use Target’s Online Returns Portal to initiate a free postal return within 60 days. Drop off at any Australia Post branch.
    
    
  • Big & Bulky items might need alternative arrangements via Target Customer Support.
    
    
• Contacting Support:
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  • Call 1300 753 567, use live chat, or email through Target’s Customer Support for assistance or special cases.
    
    
• OnePass Extended Returns (365 days):
  
  
  • Active OnePass members enjoy extended returns, refunded typically as store credit beyond 60 days.
    
    
• Exchanges:
  
  
  • Available in-store for quick swaps. Online exchanges may require returning original items and placing new orders.
    

Refund timelines vary based on method of payment and return process:

• Processing Time:
  
  
  • Card refunds usually appear within 3–5 business days post-processing.
    
    
  • Cash refunds are immediate at the store.
    
    
• Mail Returns:
  
  
  • Total refund timeline approximately 1.5–2 weeks (including postage and processing).
    
    
• Order Cancellations:
  
  
  • Funds released within approximately 7 business days depending on your bank.
    
    
• Potential Delays:
  
  
  • Weekends, public holidays, or payment methods like Afterpay/Zip may add slight delays. Contact Target or your bank if delays exceed expected timelines.
    

Target refunds your purchase via secure and convenient methods:

• Original Payment Method:
  
  
  • Refund directly back to credit card, debit card, PayPal, Afterpay, or Zip account originally used for purchase.
    
    
• Cash & Gift Card Purchases:
  
  
  • Cash returns refunded instantly in cash. Gift card purchases refunded onto a Target Returns Card.
    
    
• Target Returns Card (Store Credit):
  
  
  • Provided if original payment method isn’t available or for OnePass returns beyond 60 days.
    
    
• Exchange vs. Refund:
  
  
  • Exchanges handled easily in-store; differences refunded or charged accordingly.
    
    
• No Proof, No Refund:
  
  
  • Strict no-refund policy without proof of purchase for change-of-mind returns.
    

Avoid common pitfalls when seeking refunds at Target:

• No Receipt, No Refund:
  
  
  • Strict policy. Without proof of purchase, refunds or exchanges are not permitted.
    
    
• Excluded Items (Hygiene):
  
  
  • Items like underwear, cosmetics, pierced jewelry are non-returnable unless faulty.
    
    
• Missed Return Window:
  
  
  • Ensure returns occur within 60 days (365 for OnePass) to avoid refusals. Managers may occasionally allow slight extensions as goodwill gestures.
    
    
• Item Not Resaleable:
  
  
  • Target may deny refunds if items appear used or damaged, maintain pristine conditions for returns.
    
    
• Refund Delays & Issues:
  
  
  • Occasionally delayed refunds due to banking processes or expired payment methods. Contact customer service promptly if delays occur.