Still waiting on a

IKEA

refund?

IKEA’s refund policy is famously generous, allowing returns for a full 365 days, even if items have been opened or assembled. Here’s when you can (and can't) get a refund:

Refund eligibility criteria:

• 365-Day Change of Mind: Returns within one year with receipt. Items should be in resaleable condition, though they can be opened and tested.
  
  
• Acceptable Condition: Items can be opened or assembled but must be clean, undamaged, and resaleable. Original packaging preferred but not mandatory.
  
  
• Exclusions & Special Cases:
  
  
  • Perishables must be unopened and within expiry date.
    
    
  • Custom-made products (e.g. countertops) are not refundable once production starts.
    
    
  • Mattresses eligible for exchange/store credit within 365 days but not cash refunds.
    
    
  • Gift cards and services generally non-refundable.
    
    
• Faulty Items: Eligible for full refund or replacement under Australian Consumer Law, even beyond 365 days for major faults.
  

IKEA makes refunds easy, follow these clear steps:

• In-Store Returns:
  
  
  • Bring items and proof of purchase (receipt, digital confirmation) to the Exchanges & Returns counter at any IKEA store.
    
    
  • Speed up by using IKEA Express Returns Form online beforehand for fewer than 10 items.
    
    
• Online or Large Item Returns (Pick-Up Service):
  
  
  • Contact IKEA Customer Support via phone (02) 8020 6641 or live chat on their website to schedule a pickup.
    
    
  • Pickup fee applies for change-of-mind returns, waived if product is faulty or IKEA’s error.
    
    
• Damaged/Faulty Items:
  
  
  • Use IKEA’s online Damaged Product Claim form or visit the returns desk in-store for replacement parts or full refund.
    
    
• Customer Support Contact:
  
  
  • Phone: (02) 8020 6641 (9am–7pm AEST, 7 days/week)
    
    
  • Live chat: IKEA Australia
    

Refund processing times vary by return method:

• In-Store Refunds: Immediate processing; credit/debit card refunds post to account within 1–5 business days. Cash refunds are immediate.
  
  
• Online/Pick-Up Refunds: Usually processed within 5–14 days after IKEA receives and inspects returned items.
  
  
• Factors Affecting Speed:
  
  
  • Credit/debit card refunds may take up to 3–5 business days due to bank processing.
    
    
  • IKEA refund card (store credit) is instant once approved.
    
    
  • Public holidays and weekends may cause slight delays.
    
    
• Communication: IKEA will email confirmation upon processing. Delays beyond expected timeframe should prompt a follow-up.
  

IKEA offers clear refund options to suit your original payment method:

• Original Payment Method:
  
  
  • Credit/debit cards, cash, PayPal, or Afterpay refunds processed directly back to the original payment source.
    
    
• IKEA Refund Card (Store Credit):
  
  
  • Issued if receipt is lost or criteria not fully met; no expiry for several years.
    
    
• Exchange or Replacement:
  
  
  • Available for defective products or change-of-mind requests.
    
    
• IKEA Buyback Program:
  
  
  • Offers store credit for unwanted, gently used IKEA furniture past return window.
    

Know how to avoid common issues during returns:

• Lost Receipt: IKEA can look up purchases for IKEA Family members or issue store credit without receipt.
  
  
• Poor Condition Items: Returns may be denied or refunds reduced for heavily damaged or excessively dirty items.
  
  
• Past the 365-Day Window: Official returns beyond 365 days are typically redirected to IKEA’s Buyback service, offering store credit instead.
  
  
• Refund Delays: Card refunds (particularly debit cards) may take up to a week. Always keep refund confirmation to track delays.
  
  
• Express Return Form Mistakes: Double-check details on the online Express Returns form for seamless processing.
  
  
• As-Is Items: Returnable within 365 days unless defect was disclosed at purchase.