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IKEA
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IKEA
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Edited by:
Ajust Content Team
Last updated:
August 4, 2025
AI-sourced. Human-edited. Made clear for you.

Can you get a refund from
IKEA
? Check eligibility first

IKEA’s refund policy is famously generous, allowing returns for a full 365 days, even if items have been opened or assembled. Here’s when you can (and can't) get a refund:

Refund eligibility criteria:

  • 365-Day Change of Mind: Returns within one year with receipt. Items should be in resaleable condition, though they can be opened and tested.

  • Acceptable Condition: Items can be opened or assembled but must be clean, undamaged, and resaleable. Original packaging preferred but not mandatory.

  • Exclusions & Special Cases:

    • Perishables must be unopened and within expiry date.

    • Custom-made products (e.g. countertops) are not refundable once production starts.

    • Mattresses eligible for exchange/store credit within 365 days but not cash refunds.

    • Gift cards and services generally non-refundable.

  • Faulty Items: Eligible for full refund or replacement under Australian Consumer Law, even beyond 365 days for major faults.

How to get a refund from
IKEA

IKEA makes refunds easy, follow these clear steps:

  • In-Store Returns:

    • Bring items and proof of purchase (receipt, digital confirmation) to the Exchanges & Returns counter at any IKEA store.

    • Speed up by using IKEA Express Returns Form online beforehand for fewer than 10 items.

  • Online or Large Item Returns (Pick-Up Service):

    • Contact IKEA Customer Support via phone (02) 8020 6641 or live chat on their website to schedule a pickup.

    • Pickup fee applies for change-of-mind returns, waived if product is faulty or IKEA’s error.

  • Damaged/Faulty Items:

    • Use IKEA’s online Damaged Product Claim form or visit the returns desk in-store for replacement parts or full refund.

  • Customer Support Contact:

    • Phone: (02) 8020 6641 (9am–7pm AEST, 7 days/week)

    • Live chat: IKEA Australia

IKEA
’s refund timeframe - how long it takes

Refund processing times vary by return method:

  • In-Store Refunds: Immediate processing; credit/debit card refunds post to account within 1–5 business days. Cash refunds are immediate.

  • Online/Pick-Up Refunds: Usually processed within 5–14 days after IKEA receives and inspects returned items.

  • Factors Affecting Speed:

    • Credit/debit card refunds may take up to 3–5 business days due to bank processing.

    • IKEA refund card (store credit) is instant once approved.

    • Public holidays and weekends may cause slight delays.

  • Communication: IKEA will email confirmation upon processing. Delays beyond expected timeframe should prompt a follow-up.

IKEA
’s refund methods - how you'll get your money back

IKEA offers clear refund options to suit your original payment method:

  • Original Payment Method:

    • Credit/debit cards, cash, PayPal, or Afterpay refunds processed directly back to the original payment source.

  • IKEA Refund Card (Store Credit):

    • Issued if receipt is lost or criteria not fully met; no expiry for several years.

  • Exchange or Replacement:

    • Available for defective products or change-of-mind requests.

  • IKEA Buyback Program:

    • Offers store credit for unwanted, gently used IKEA furniture past return window.

Common refund issues with
IKEA

Know how to avoid common issues during returns:

  • Lost Receipt: IKEA can look up purchases for IKEA Family members or issue store credit without receipt.

  • Poor Condition Items: Returns may be denied or refunds reduced for heavily damaged or excessively dirty items.

  • Past the 365-Day Window: Official returns beyond 365 days are typically redirected to IKEA’s Buyback service, offering store credit instead.

  • Refund Delays: Card refunds (particularly debit cards) may take up to a week. Always keep refund confirmation to track delays.

  • Express Return Form Mistakes: Double-check details on the online Express Returns form for seamless processing.

  • As-Is Items: Returnable within 365 days unless defect was disclosed at purchase.

IKEA
 cases submitted through Ajust

Customer experiences with
IKEA
 refund cases

Smooth Sailing – Customers report successful refunds nearly a year after purchase, praising IKEA’s hassle-free and supportive process.

Refund Delays Resolved – “Took a Bit Longer, But Got There.” Minor delays may occur (up to 8 days), but IKEA reliably processes refunds upon follow-up.

Shopper Tips – “Be Prepared and Patient.” Community advice includes using credit/debit cards for simpler refunds, keeping receipts, and maintaining patience during occasional delays.

How
IKEA
 Refund Policy Compares to Competitors

IKEA’s refund policy stands out for its customer-friendly approach compared to major Australian furniture retailers:

  • IKEA vs. Fantastic Furniture & Freedom:

    • IKEA offers 365-day returns; competitors offer only around 30 days with stricter conditions.

  • IKEA vs. Temple & Webster:

    • IKEA refunds original payment; Temple & Webster typically only offers store credit for change-of-mind returns.

  • IKEA vs. Harvey Norman:

    • Harvey Norman has limited or no change-of-mind refund policy; IKEA offers broad flexibility and consistency across all stores.

  • Customer Service & Support: IKEA’s open attitude towards refunds contrasts positively against competitors like Amart and Nick Scali, who generally do not accept change-of-mind returns.

IKEA
Refund FAQs

You deserve your money back, don’t let it slip away.

Take two minutes to file a formal

IKEA

refund request that gets seen.