

Still waiting on a IKEA refund?
Can you get a refund from IKEA? Check eligibility first
IKEA’s refund policy is famously generous, allowing returns for a full 365 days, even if items have been opened or assembled. Here’s when you can (and can't) get a refund:
Refund eligibility criteria:
- 365-Day Change of Mind: Returns within one year with receipt. Items should be in resaleable condition, though they can be opened and tested.
- Acceptable Condition: Items can be opened or assembled but must be clean, undamaged, and resaleable. Original packaging preferred but not mandatory.
- Exclusions & Special Cases:
- Perishables must be unopened and within expiry date.
- Custom-made products (e.g. countertops) are not refundable once production starts.
- Mattresses eligible for exchange/store credit within 365 days but not cash refunds.
- Gift cards and services generally non-refundable.
- Perishables must be unopened and within expiry date.
- Faulty Items: Eligible for full refund or replacement under Australian Consumer Law, even beyond 365 days for major faults.
How to get a refund from IKEA
IKEA makes refunds easy, follow these clear steps:
- In-Store Returns:
- Bring items and proof of purchase (receipt, digital confirmation) to the Exchanges & Returns counter at any IKEA store.
- Speed up by using IKEA Express Returns Form online beforehand for fewer than 10 items.
- Bring items and proof of purchase (receipt, digital confirmation) to the Exchanges & Returns counter at any IKEA store.
- Online or Large Item Returns (Pick-Up Service):
- Contact IKEA Customer Support via phone (02) 8020 6641 or live chat on their website to schedule a pickup.
- Pickup fee applies for change-of-mind returns, waived if product is faulty or IKEA’s error.
- Contact IKEA Customer Support via phone (02) 8020 6641 or live chat on their website to schedule a pickup.
- Damaged/Faulty Items:
- Use IKEA’s online Damaged Product Claim form or visit the returns desk in-store for replacement parts or full refund.
- Use IKEA’s online Damaged Product Claim form or visit the returns desk in-store for replacement parts or full refund.
- Customer Support Contact:
- Phone: (02) 8020 6641 (9am–7pm AEST, 7 days/week)
- Live chat: IKEA Australia
- Phone: (02) 8020 6641 (9am–7pm AEST, 7 days/week)
IKEA’s refund timeframe - how long it takes
Refund processing times vary by return method:
- In-Store Refunds: Immediate processing; credit/debit card refunds post to account within 1–5 business days. Cash refunds are immediate.
- Online/Pick-Up Refunds: Usually processed within 5–14 days after IKEA receives and inspects returned items.
- Factors Affecting Speed:
- Credit/debit card refunds may take up to 3–5 business days due to bank processing.
- IKEA refund card (store credit) is instant once approved.
- Public holidays and weekends may cause slight delays.
- Credit/debit card refunds may take up to 3–5 business days due to bank processing.
- Communication: IKEA will email confirmation upon processing. Delays beyond expected timeframe should prompt a follow-up.
IKEA’s refund methods - how you'll get your money back
IKEA offers clear refund options to suit your original payment method:
- Original Payment Method:
- Credit/debit cards, cash, PayPal, or Afterpay refunds processed directly back to the original payment source.
- Credit/debit cards, cash, PayPal, or Afterpay refunds processed directly back to the original payment source.
- IKEA Refund Card (Store Credit):
- Issued if receipt is lost or criteria not fully met; no expiry for several years.
- Issued if receipt is lost or criteria not fully met; no expiry for several years.
- Exchange or Replacement:
- Available for defective products or change-of-mind requests.
- Available for defective products or change-of-mind requests.
- IKEA Buyback Program:
- Offers store credit for unwanted, gently used IKEA furniture past return window.
- Offers store credit for unwanted, gently used IKEA furniture past return window.
Common refund issues with IKEA
Know how to avoid common issues during returns:
- Lost Receipt: IKEA can look up purchases for IKEA Family members or issue store credit without receipt.
- Poor Condition Items: Returns may be denied or refunds reduced for heavily damaged or excessively dirty items.
- Past the 365-Day Window: Official returns beyond 365 days are typically redirected to IKEA’s Buyback service, offering store credit instead.
- Refund Delays: Card refunds (particularly debit cards) may take up to a week. Always keep refund confirmation to track delays.
- Express Return Form Mistakes: Double-check details on the online Express Returns form for seamless processing.
- As-Is Items: Returnable within 365 days unless defect was disclosed at purchase.
IKEA cases submitted through Ajust
Customer experiences with IKEA refund cases
Smooth Sailing – Customers report successful refunds nearly a year after purchase, praising IKEA’s hassle-free and supportive process.
Refund Delays Resolved – “Took a Bit Longer, But Got There.” Minor delays may occur (up to 8 days), but IKEA reliably processes refunds upon follow-up.
Shopper Tips – “Be Prepared and Patient.” Community advice includes using credit/debit cards for simpler refunds, keeping receipts, and maintaining patience during occasional delays.
How IKEA Refund Policy Compares to Competitors
IKEA’s refund policy stands out for its customer-friendly approach compared to major Australian furniture retailers:
- IKEA vs. Fantastic Furniture & Freedom:
- IKEA offers 365-day returns; competitors offer only around 30 days with stricter conditions.
- IKEA offers 365-day returns; competitors offer only around 30 days with stricter conditions.
- IKEA vs. Temple & Webster:
- IKEA refunds original payment; Temple & Webster typically only offers store credit for change-of-mind returns.
- IKEA refunds original payment; Temple & Webster typically only offers store credit for change-of-mind returns.
- IKEA vs. Harvey Norman:
- Harvey Norman has limited or no change-of-mind refund policy; IKEA offers broad flexibility and consistency across all stores.
- Harvey Norman has limited or no change-of-mind refund policy; IKEA offers broad flexibility and consistency across all stores.
- Customer Service & Support: IKEA’s open attitude towards refunds contrasts positively against competitors like Amart and Nick Scali, who generally do not accept change-of-mind returns.
IKEA Refund FAQs
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