Need to contact Hisense and make sure they reply?
Hisense customer support overview
Hisense Australia provides support 7 days a week through multiple channels, including a toll-free hotline (1800 447 367), email (service.au@hisense.com), and a Support Centre on their website with manuals, FAQs, and troubleshooting guides. Some product pages also offer live chat or contact forms for quick help.
The customer care team is based in Melbourne and assists with product advice, warranty claims, and technical support. Hisense products typically include a 3-year standard warranty, which is longer than many competitors.
Customer experiences are mixed: while many praise friendly staff and quick resolutions, others report frustration with warranty disputes or delays. Overall, Hisense backs its value-for-money TVs and appliances with solid local support, though persistence may sometimes be required.
Common Hisense customer issues and complaints
Frequent complaints include:
- Product faults: TVs, fridges, or washing machines failing within the first year.
- Warranty disputes: Confusion about coverage, e.g. replacement units given shorter warranty terms.
- Delays & communication issues: Long hold times, unanswered emails, or slow repair updates.
- Rude service encounters: Some customers reported dismissive or unhelpful staff, though many experiences are positive.
While negative reviews are more visible, most customers eventually get repairs, replacements, or refunds under warranty or Australian Consumer Law.
How to contact Hisense customer support
You can reach Hisense support in several ways:
- Phone: Call 1800 447 367 (free call, Australia-wide). Open Mon–Fri 8:30am–7:00pm, weekends 9:00am–5:00pm AEDT. Fastest option for troubleshooting and warranty claims.
- Email: Write to service.au@hisense.com. Include your product details, proof of purchase, and photos of the issue where relevant. Replies typically within 1–2 business days.
- Support Centre: Visit Hisense Support Centre for FAQs, manuals, and firmware updates. Live chat may be available during business hours.
- Retailer support: For items bought through JB Hi-Fi, The Good Guys, or other retailers, you can sometimes initiate returns/refunds through them.
- In-person: Hisense’s HQ in VIC is not a customer service walk-in; use phone/email channels instead.
👉 Always have your model, serial number, and proof of purchase ready when contacting support.
Hisense key customer policies: refunds, returns, cancellations and more
- Warranty: Most TVs and appliances include a 3-year warranty. Air conditioners often come with 5 years. Warranty covers manufacturing defects but not accidental damage.
- Returns & refunds: Purchases made online at hisense.com.au can be returned within ~14 days (change of mind). Faulty items are eligible for refund, repair, or replacement under ACL.
- Cancellations: Online orders can be cancelled before dispatch by contacting customer care. After dispatch, you’ll need to process as a return.
- Price match: Hisense Australia does not offer price-matching. Retailers may negotiate independently.
- Shipping: Free standard delivery Australia-wide for online orders. Delivery usually within 14 business days for bulky items - customers are contacted to arrange times.
- Consumer guarantees: Under Australian law, major failures entitle you to a replacement or refund. Hisense cooperates with ACCC and state regulators.
Hisense complaints submitted through Ajust
I tried reaching Hisense support when my TV suddenly stopped working, but every step felt harder than the last. I waited days for promised emails, repeated myself across chat and phone, and ended up paying a technician just to get answers. I just wanted someone at Hisense to actually listen and help me get this sorted. - Cheryl
When my fridge failed, I spent weeks calling Hisense and the retailer just trying to figure out who was actually helping me. Every update felt vague, and I kept being told to wait even though I had no working fridge. I reached out again and again hoping someone at Hisense could give me clear timing and take ownership of the situation. - Jennifer
I contacted Hisense because the side door holders on my appliance started cracking, but getting support wasn’t straightforward. I just wanted a simple response about the issue and what they could do to fix it, instead of feeling like I was left on my own. - Ash
Recent experiences with Hisense customer service
Positive: Customers praised reps for quickly arranging replacements under warranty, sometimes within a single day.
Technical help: Support staff assisted users with firmware updates to recover TVs, showing patience and expertise.
Frustrating delays: Some washing machine or fridge faults took weeks to resolve, with customers reporting slow communication until escalated.
Official Hisense Customer Service Links & Contact Information
- Hisense Contact Us
- Phone: 1800 447 367
- Email: service.au@hisense.com
- Hisense Support Centre (FAQs, Manuals, Troubleshooting)
- Warranty Terms
- Return Policy (Online Store)
- ACCC Consumer Guarantees
Hisense Contact FAQs
Why does Hisense support sometimes feel slow or inconsistent?
Hisense support can feel inconsistent because response times vary between phone, email, and warranty teams. Some consumers get fast resolutions, while others wait days for updates. If you’re already experiencing delays or mixed messages, submitting your issue now helps you avoid long hold times and gives you a clearer path forward before the problem drags out.
What should I do if my Hisense product has a fault and I’m not getting answers?
If your appliance or TV is faulty and support isn’t responding quickly, the best next step is to send your issue with your model number and proof of purchase ready. Hisense usually resolves faults under warranty, but delays can happen. Submitting your case now helps you cut through slow follow-ups and keep momentum while the problem is still fresh.
How do I make sure Hisense processes my repair or warranty claim without delays?
The fastest way is to contact Hisense with all details upfront—model, serial, fault description, and photos. Missing info is the biggest cause of stalled cases. If you don’t want to spend time gathering everything in multiple rounds, submitting your issue now lets you streamline the process and avoid the back-and-forth that usually slows consumers down.
What are my refund or replacement rights if Hisense keeps delaying my case?
You’re entitled to a repair, replacement, or refund if your product is faulty under warranty or Australian Consumer Law. Delays don’t remove those rights, but waiting too long can make the process more frustrating. Sending your issue now helps you document the fault early and ensures you get a clearer, quicker path to the outcome you’re owed.
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