Need to contact

Hisense

and make sure they reply?

Hisense Australia provides support 7 days a week through multiple channels, including a toll-free hotline (1800 447 367), email (service.au@hisense.com), and a Support Centre on their website with manuals, FAQs, and troubleshooting guides. Some product pages also offer live chat or contact forms for quick help.

The customer care team is based in Melbourne and assists with product advice, warranty claims, and technical support. Hisense products typically include a 3-year standard warranty, which is longer than many competitors.

Customer experiences are mixed: while many praise friendly staff and quick resolutions, others report frustration with warranty disputes or delays. Overall, Hisense backs its value-for-money TVs and appliances with solid local support, though persistence may sometimes be required.

 Frequent complaints include:

• Product faults: TVs, fridges, or washing machines failing within the first year.
  
  
• Warranty disputes: Confusion about coverage, e.g. replacement units given shorter warranty terms.
  
  
• Delays & communication issues: Long hold times, unanswered emails, or slow repair updates.
  
  
• Rude service encounters: Some customers reported dismissive or unhelpful staff, though many experiences are positive.
  
  

While negative reviews are more visible, most customers eventually get repairs, replacements, or refunds under warranty or Australian Consumer Law.

 You can reach Hisense support in several ways:

• Phone: Call 1800 447 367 (free call, Australia-wide). Open Mon–Fri 8:30am–7:00pm, weekends 9:00am–5:00pm AEDT. Fastest option for troubleshooting and warranty claims.
  
  
• Email: Write to service.au@hisense.com. Include your product details, proof of purchase, and photos of the issue where relevant. Replies typically within 1–2 business days.
  
  
• Support Centre: Visit Hisense Support Centre for FAQs, manuals, and firmware updates. Live chat may be available during business hours.
  
  
• Retailer support: For items bought through JB Hi-Fi, The Good Guys, or other retailers, you can sometimes initiate returns/refunds through them.
  
  
• In-person: Hisense’s HQ in VIC is not a customer service walk-in; use phone/email channels instead.
  
  

👉 Always have your model, serial number, and proof of purchase ready when contacting support.

• Warranty: Most TVs and appliances include a 3-year warranty. Air conditioners often come with 5 years. Warranty covers manufacturing defects but not accidental damage.
  
  
• Returns & refunds: Purchases made online at hisense.com.au can be returned within ~14 days (change of mind). Faulty items are eligible for refund, repair, or replacement under ACL.
  
  
• Cancellations: Online orders can be cancelled before dispatch by contacting customer care. After dispatch, you’ll need to process as a return.
  
  
• Price match: Hisense Australia does not offer price-matching. Retailers may negotiate independently.
  
  
• Shipping: Free standard delivery Australia-wide for online orders. Delivery usually within 14 business days for bulky items - customers are contacted to arrange times.
  
  
• Consumer guarantees: Under Australian law, major failures entitle you to a replacement or refund. Hisense cooperates with ACCC and state regulators.