Think Samsung should've price matched? Let's find out.
Samsung price match eligibility criteria - what qualifies for a match?
Samsung’s Price Promise offers a 14-day post-purchase price guarantee for items bought directly from Samsung’s online store or Shop app.
✅ You’re eligible if:
- You purchased directly from Samsung.com.au or the Samsung Shop app.
- You find a lower price within 14 days of purchase.
- The item is identical (same model, color, specs, and new in box).
- The competitor’s item is in stock at a Samsung-approved retailer.
- The competitor price is publicly visible online (no private quotes, no member-only pricing).
⚠️ Only one claim per product per order is allowed. Samsung will refund the price difference after verifying your claim.
How to request a price match at Samsung
📝 Here’s how to submit your Price Promise claim:
- Find a Lower Price: Confirm it’s the same product and that the competitor is on Samsung’s approved list.
- Gather Evidence: Screenshot the product page showing:
- Competitor name and logo,
- Product model and specs,
- Visible price and “In Stock” status,
- Full browser window with URL bar if possible.
- Competitor name and logo,
- Submit the Claim Form:
- Go to Samsung’s Price Promise page → “Make a claim”.
- Fill in your Samsung order number, email, competitor info, product SKU, date, and price.
- Upload your screenshot and submit the form.
- Go to Samsung’s Price Promise page → “Make a claim”.
- Wait for Review: Samsung typically responds within 5 business days. You’ll get an email confirming approval or rejection.
- Receive Refund: If approved, Samsung refunds the difference to your original payment method once your product has been delivered.
💡 Tip: If your claim seems stuck, contact Samsung support via live chat or phone with your claim reference number.
Samsung accepted competitors & required proof
Samsung price matches only against designated retailers, including: JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, Bing Lee, Appliances Online, Retravision, Betta, Big W, Target, David Jones, Myer.
🧾 Required Proof includes:
- URL to the competitor’s product page,
- Screenshot clearly showing product match, price, in-stock status, and retailer branding,
- Date you saw the offer,
- Your Samsung order details.
All proof must be clear, complete, and current when you submit the claim.
Exclusions & limitations - when price matches are not allowed at Samsung
Samsung’s Price Promise won’t apply if:
- The retailer is not on the approved list,
- The product is not new and unopened,
- The competitor’s price is based on:
- Promo codes, voucher offers, or bundles,
- Loyalty, student, or member-only discounts,
- Trade-ins, contract pricing, or carrier deals,
- Cashbacks, rebates, or post-purchase redemptions,
- Promo codes, voucher offers, or bundles,
- The product was used, refurbished, display stock, or clearance,
- Your claim is submitted after 14 days of purchase.
⛔ Also, only one claim per product is allowed, and Samsung will not refund pricing errors or mismatched SKUs.
Samsung requests sent through Ajust
I pre-ordered a Samsung watch expecting the free buds promotion, and submitted my claim with all the right documents. Months later, I still haven’t received anything. After seven years of loyalty to Samsung, this really shook my trust. It felt like a promise was made and quietly ignored. - Robert
Recent Samsung price match experiences
Smooth Success: Many users received price match refunds quickly after submitting clean claims for TVs, soundbars, and phones - often within days.
Delayed Claim Approved After Support Call: Some customers reported long waits but got approvals after chatting with Samsung support.
Denied Over Promo Code Pricing: One customer’s claim was rejected because the cheaper price was linked to a code from Samsung’s Education Store.
Official Samsung Price Match Policies & Support Links
Samsung Price Match FAQs
Who qualifies for a Samsung price match under their Price Promise policy?
To qualify, you must buy directly from Samsung.com.au or their Shop app and find a lower price within 14 days. The lower-priced item must be identical (same model, specs, and color), brand-new, in stock, and sold by a Samsung-approved retailer. Samsung excludes offers involving promo codes, bundles, or member-only discounts, so be sure the competitor’s deal is publicly listed and eligible.
How do I successfully request a Samsung price match?
You need to submit a claim through Samsung’s Price Promise page with valid proof. Include your order number, the competitor’s product URL, and a clear screenshot showing the price, model, in-stock status, and retailer name. Samsung usually responds within 5 business days, and you’ll receive a refund if approved once your product has been delivered.
What proof is required for Samsung to approve a price match claim?
You must provide a clear, dated screenshot showing the competitor’s product page with visible branding, price, model details, and in-stock status. Also include the direct URL and your Samsung order number. Samsung requires this proof to be accurate and publicly available at the time of your claim-no private quotes or member-only offers allowed.
When will Samsung reject a price match request?
Samsung won’t match prices from non-approved retailers, used or clearance items, or offers tied to promo codes, bundles, or loyalty discounts. Claims must be made within 14 days and only one claim per product is allowed. Pricing errors, mismatched SKUs, or unverifiable offers will also lead to rejection. Always double-check that your claim meets all listed conditions.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.