Samsung’s Price Promise offers a 14-day post-purchase price guarantee for items bought directly from Samsung’s online store or Shop app.

✅ You’re eligible if:

• You purchased directly from Samsung.com.au or the Samsung Shop app.
  
  
• You find a lower price within 14 days of purchase.
  
  
• The item is identical (same model, color, specs, and new in box).
  
  
• The competitor’s item is in stock at a Samsung-approved retailer.
  
  
• The competitor price is publicly visible online (no private quotes, no member-only pricing).
  
  

⚠️ Only one claim per product per order is allowed. Samsung will refund the price difference after verifying your claim.

📝 Here’s how to submit your Price Promise claim:

1. Find a Lower Price: Confirm it’s the same product and that the competitor is on Samsung’s approved list.
   
   
2. Gather Evidence: Screenshot the product page showing:
   
   
   • Competitor name and logo,
     
     
   • Product model and specs,
     
     
   • Visible price and “In Stock” status,
     
     
   • Full browser window with URL bar if possible.
     
     
3. Submit the Claim Form:
   
   
   • Go to Samsung’s Price Promise page → “Make a claim”.
     
     
   • Fill in your Samsung order number, email, competitor info, product SKU, date, and price.
     
     
   • Upload your screenshot and submit the form.
     
     
4. Wait for Review: Samsung typically responds within 5 business days. You’ll get an email confirming approval or rejection.
   
   
5. Receive Refund: If approved, Samsung refunds the difference to your original payment method once your product has been delivered.
   
   

💡 Tip: If your claim seems stuck, contact Samsung support via live chat or phone with your claim reference number.

Samsung price matches only against designated retailers, including: JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, Bing Lee, Appliances Online, Retravision, Betta, Big W, Target, David Jones, Myer.

🧾 Required Proof includes:

• URL to the competitor’s product page,
  
  
• Screenshot clearly showing product match, price, in-stock status, and retailer branding,
  
  
• Date you saw the offer,
  
  
• Your Samsung order details.
  
  

All proof must be clear, complete, and current when you submit the claim.

Samsung’s Price Promise won’t apply if:

• The retailer is not on the approved list,
  
  
• The product is not new and unopened,
  
  
• The competitor’s price is based on:
  
  
  • Promo codes, voucher offers, or bundles,
    
    
  • Loyalty, student, or member-only discounts,
    
    
  • Trade-ins, contract pricing, or carrier deals,
    
    
  • Cashbacks, rebates, or post-purchase redemptions,
    
    
• The product was used, refurbished, display stock, or clearance,
  
  
• Your claim is submitted after 14 days of purchase.
  
  

⛔ Also, only one claim per product is allowed, and Samsung will not refund pricing errors or mismatched SKUs.