Not sure if you can return your

Hello Molly

purchase?

• Return window → Items must be returned within 30 days of delivery (day 1 = Australia Post delivery confirmation).
  
  
• Condition → Items must be unworn, unwashed, unstained, perfume-free, with all tags attached. Any signs of wear or odour can result in rejection.
  
  
• Final sale items → Non-returnable (unless faulty).
  
  
• Footwear → Must include original shoebox (placed inside a satchel/box, not taped directly).
  
  
• Accessories & handbags → Return with all packaging/dust bags.
  
  
• Hygiene exclusions (unless faulty): lingerie, hosiery, swimwear bottoms without hygiene seal, earrings/jewelry, hats/hair accessories, cosmetics, self-tanners, and personal items (e.g. sex toys).
  
  
• Faulty items → Always returnable. Contact Hello Molly with photos; they may provide a prepaid label or refund to your original payment under consumer law.
  
  
• Non-compliance → If your return is late, worn, or missing packaging, Hello Molly may reject it and send it back at your expense.
  

1. Start online → Visit the Hello Molly Returns Portal, enter your order number (HMAU-…) + email.
   
   
2. Select items → Choose what you’re returning + the reason.
   
   
3. Purchase label → Pay A$9.15 for a prepaid Australia Post tracked label (or opt to self-ship).
   
   
4. Pack → Use original packaging or any satchel. Shoes must be in their shoebox + outer satchel. Remove old postage labels.
   
   
5. Attach label & lodge → Drop at any Australia Post box or outlet (ask for receipt if lodging in-person).
   
   
6. Track & confirm → Monitor via AusPost tracking. Hello Molly will email when they receive & process your return.
   
   

⏩ Note: Hello Molly does not offer exchanges. Instead, you’ll get store credit to place a new order.

• 30-day limit: Returns must be initiated and posted within 30 days of delivery. Strictly enforced.
  
  
• Processing time: Up to 7 business days from warehouse receipt. This is faster outside peak sales.
  
  
• Confirmations: You’ll receive an email when your return is received and another when credit is issued.
  
  
• Inspection: Returns failing the condition check (tags removed, stains, perfume) will be rejected.
  
  
• Multiple orders: You can return multiple orders in one parcel (just log all items in the portal and note order numbers inside).
  
  
• Holiday periods: No extended return windows, the policy remains 30 days.
  

• Customer pays: Returns are not free.
  
  
• Prepaid label: A$9.15 flat fee for tracked Australia Post return (via portal). Covers most orders.
  
  
• Own shipping: You can self-post at your own cost (ensure to pay for tracking).
  
  
• Faulty/wrong items: Contact Hello Molly first. They’ll often provide a free return label or sometimes waive the return entirely.
  
  
• Original shipping fee: Non-refundable.
  

• Standard returns → Issued as store credit only (12 months validity). Credit is emailed as a code or tied to your account.
  
  
• No cash refunds for change-of-mind (even if paid with AfterPay/Zip/credit card).
  
  
• Faulty items → Eligible for refund to your original payment method (credit card, PayPal, BNPL) under consumer law.
  
  
• AfterPay/BNPL → Returns don’t cancel repayments - you must still finish paying AfterPay. You’ll then receive store credit from Hello Molly.
  
  
• Timeframe → Store credit typically issued within 7 days of warehouse receipt. Faulty refunds may take longer depending on verification.
  
  
• Usage → Store credit acts like cash online and can be combined with promos/discount codes.