Trying to cancel

Marley Spoon

? Avoid the runaround.

Marley Spoon offers a flexible, no-lock-in subscription, meaning you can cancel your meal kit subscription at any time. There are no minimum order requirements, contracts, or penalties for leaving.

Key conditions to understand before cancelling:

• Cancel anytime: Whether you’ve received one box or many, you’re eligible to cancel whenever you choose.
• Weekly cutoff applies: Cancelling affects only future deliveries that haven’t passed the weekly cutoff. Any box already locked in will still be delivered and charged.
• Cutoff varies by location: The cancellation cutoff is typically 5–6 days before delivery, but can be up to 7 days in some regions.
• Multiple subscriptions: If you have more than one Marley Spoon subscription (for example, multiple plans or accounts), each must be cancelled separately.
• Skip vs cancel: Skipping deliveries pauses individual weeks but does not cancel your subscription.
• No cancellation fees: Marley Spoon does not charge penalties for cancelling.
• Reactivation possible: Cancelled accounts remain inactive and can be reactivated later if you change your mind.

In short, every Marley Spoon customer can cancel freely, just make sure you do so before the cutoff for your next delivery.

You can cancel Marley Spoon online through your account, or by contacting customer support.

Cancel online via your Marley Spoon account

1. Log in at https://marleyspoon.com.au.
2. Click your profile name or menu and select Settings.
3. Find the Manage subscription section.
4. Click Stop Subscription.
5. Follow the prompts by clicking Continue, then Cancel account.
6. Confirm your cancellation by clicking Proceed.
7. Look for the on-screen confirmation and save the confirmation email.

After cancellation, your account will show an option to reactivate, confirming the subscription is inactive.

Cancel via customer support

If you prefer not to cancel online, Marley Spoon Australia offers these options:

• Phone: (02) 6145 2910
• Email: contact@marleyspoon.com.au
• Help page: https://marleyspoon.com.au/contact

Customer support can cancel your subscription and confirm whether any upcoming orders are still locked in.

Marley Spoon cancellations are governed by a strict weekly cutoff.

• Typical cutoff: 5–6 days before your scheduled delivery
• Some locations: Up to 7 days or more, depending on delivery logistics
• Before the cutoff: Cancelling stops the next delivery and charge.
• After the cutoff: The upcoming box is already confirmed and will still be delivered and charged.
• Billing timing: Charges occur once the cutoff passes and the order is locked.
• Dashboard reminders: Your account shows a countdown such as “X days left to edit order.”

To be safe, cancel at least one week before your next delivery.

• No cancellation fees: Marley Spoon does not charge exit or termination fees.
• No admin charges: Cancelling is free.
• Late cancellations: If you miss the cutoff, you’ll be charged for that final box.
• Promotions: Cancelling early does not trigger repayment of used discounts.
• Outstanding balances: Any delivered or confirmed boxes remain payable.

Once cancelled, no future boxes or charges will occur beyond any already confirmed delivery.