Amaysim

 outage and service status resources

How to Check Outage Status:
Quickly determine if your Amaysim service is affected by an outage:

• Amaysim Network Status Page:
  Check real-time updates at Amaysim’s Status Dashboard, detailing any ongoing issues, maintenance schedules, affected areas, and estimated restoration times.
  
  
• Mobile Coverage Checker:
  Use Amaysim’s Coverage & Outage Map. Enter your postcode to see nearby towers’ status:
  
  
  • ✅ Green: Operational
    
    
  • 🟠 Orange: Maintenance ongoing
    
    
  • 🔴 Red: Known outage
    
    
• NBN Outage Checker:
  For home internet customers, verify if there’s a known issue or planned maintenance by entering your address on the Amaysim NBN Outages page.
  
  
• Amaysim App:
  Log into your account via the Amaysim App to check for outage notifications or verify if any account-specific issues (like expired plans or data caps) are causing disruptions.
  
  
• Third-Party Outage Sites:
  Cross-reference with independent sources like Downdetector’s Amaysim page for real-time user-reported issues.
  
  
• Social Media & News:
  Follow Amaysim’s social channels, especially Twitter/X @amaysimAU, for instant updates during significant incidents.
  

If experiencing connectivity issues, report immediately to Amaysim:

• By Phone:
  From an Amaysim mobile, call 567 (free).
  From other phones, dial 1300 808 300.
  
  
• Live Chat or Email:
  Use Amaysim’s 24/7 Live Chat or email your issue to resolutions@amaysim.com.au. Reports via chat or email will be acknowledged promptly.
  
  
• Reporting Details Needed:
  Provide clear details: your location, outage start time, affected services (voice, data, NBN), and troubleshooting already attempted.
  
  
• Emergencies:
  If an outage prevents calls to emergency services, attempt Wi-Fi calling or use another provider’s line. Dial 000 from an alternative source if needed.
  
  
• Follow-Up:
  After reporting, you'll receive updates and a reference number. Major network issues are prioritised and typically resolved within hours by Optus technicians (Amaysim’s underlying network provider).

 Some notable Amaysim outages from recent history include:

• November 8, 2023 – Nationwide Optus Outage:
  A major Optus software update issue disrupted Amaysim mobile services nationwide, affecting approximately 10 million users for ~14 hours. Amaysim provided continuous updates and compensation (60GB bonus data) to impacted customers.
  
  
• March 2025 – Cyclone Alfred (Northern NSW):
  Storm-related damage caused localised mobile outages lasting up to 24 hours in affected regions. Services restored post-storm after repairs and generator deployments.
  
  
• September 2024 – Sydney NBN Fibre Cut:
  An accidental fibre cable cut caused a 4-hour NBN outage for some Amaysim users in Sydney, swiftly fixed by NBN Co.
  
  
• Mid-2024 – Melbourne Data Issue:
  Hardware failures in Optus’s network briefly disrupted mobile data access for some Melbourne-based Amaysim customers for a few hours.
  
  
• April 2025 – SMS Delivery Delays:
  A software bug briefly delayed SMS messages across Optus/Amaysim networks, resolved quickly with software patches.
  
  

These incidents highlight typical outage causes like weather events, infrastructure damage, or network hardware/software issues. Amaysim proactively communicates during disruptions and collaborates closely with Optus and NBN Co for speedy resolutions.

 Typical resolution times vary depending on the outage scale:

• Minor Mobile Outages:
  Usually fixed within 1–2 hours, unless physical damage requires extensive repairs, which could extend to 12–24 hours.
  
  
• Major Mobile Outages:
  Large-scale disruptions (e.g., Optus 2023 outage) can last around 14 hours, with gradual regional restoration. Such cases are rare, and redundancy measures have since improved.
  
  
• NBN Outages:
  Localized issues generally resolve within a few hours. Larger incidents (multiple suburbs) may take up to 24 hours.
  
  
• Communication & Updates:
  Amaysim commits to updates every 6 hours during major outages, with daily follow-ups if prolonged. Regular status reports are available via Amaysim’s official channels.
  
  
• Compensation:
  Significant disruptions may result in customer compensation, such as bonus data or plan credits.
  
  
• Post-Restoration Troubleshooting:
  After service restoration, restart your device or modem. If issues persist, contact Amaysim Support again for further assistance.

• Network Status: Amaysim Service Status Dashboard – live updates and alerts.
  
  
• Mobile Coverage & Outage Map: Coverage Checker
  
  
• NBN Outage Checker: Amaysim NBN Outages
  
  
• Customer Support: Contact Amaysim or call 567 (Amaysim mobile) or 1300 808 300.
  
  
• Outages FAQ: Mobile Signal Troubleshooting
  
  
• Downdetector: Amaysim Outage Reports
  
  
• Optus Network Status: Optus Status Page (useful as Amaysim operates on Optus’ network).