Experiencing Amaysim outages? You’re not alone.
Is There an Outage with Amaysim Right Now?
How to check Amaysim outage status
How to Check Outage Status:
Quickly determine if your Amaysim service is affected by an outage:
- Amaysim Network Status Page:
Check real-time updates at Amaysim’s Status Dashboard, detailing any ongoing issues, maintenance schedules, affected areas, and estimated restoration times. - Mobile Coverage Checker:
Use Amaysim’s Coverage & Outage Map. Enter your postcode to see nearby towers’ status:
- ✅ Green: Operational
- 🟠 Orange: Maintenance ongoing
- 🔴 Red: Known outage
- ✅ Green: Operational
- NBN Outage Checker:
For home internet customers, verify if there’s a known issue or planned maintenance by entering your address on the Amaysim NBN Outages page. - Amaysim App:
Log into your account via the Amaysim App to check for outage notifications or verify if any account-specific issues (like expired plans or data caps) are causing disruptions. - Third-Party Outage Sites:
Cross-reference with independent sources like Downdetector’s Amaysim page for real-time user-reported issues. - Social Media & News:
Follow Amaysim’s social channels, especially Twitter/X @amaysimAU, for instant updates during significant incidents.
How to report a Amaysim outage
If experiencing connectivity issues, report immediately to Amaysim:
- By Phone:
From an Amaysim mobile, call 567 (free).
From other phones, dial 1300 808 300. - Live Chat or Email:
Use Amaysim’s 24/7 Live Chat or email your issue to resolutions@amaysim.com.au. Reports via chat or email will be acknowledged promptly. - Reporting Details Needed:
Provide clear details: your location, outage start time, affected services (voice, data, NBN), and troubleshooting already attempted. - Emergencies:
If an outage prevents calls to emergency services, attempt Wi-Fi calling or use another provider’s line. Dial 000 from an alternative source if needed. - Follow-Up:
After reporting, you'll receive updates and a reference number. Major network issues are prioritised and typically resolved within hours by Optus technicians (Amaysim’s underlying network provider).
Recent Amaysim Outages & Causes
Some notable Amaysim outages from recent history include:
- November 8, 2023 – Nationwide Optus Outage:
A major Optus software update issue disrupted Amaysim mobile services nationwide, affecting approximately 10 million users for ~14 hours. Amaysim provided continuous updates and compensation (60GB bonus data) to impacted customers. - March 2025 – Cyclone Alfred (Northern NSW):
Storm-related damage caused localised mobile outages lasting up to 24 hours in affected regions. Services restored post-storm after repairs and generator deployments. - September 2024 – Sydney NBN Fibre Cut:
An accidental fibre cable cut caused a 4-hour NBN outage for some Amaysim users in Sydney, swiftly fixed by NBN Co. - Mid-2024 – Melbourne Data Issue:
Hardware failures in Optus’s network briefly disrupted mobile data access for some Melbourne-based Amaysim customers for a few hours. - April 2025 – SMS Delivery Delays:
A software bug briefly delayed SMS messages across Optus/Amaysim networks, resolved quickly with software patches.
These incidents highlight typical outage causes like weather events, infrastructure damage, or network hardware/software issues. Amaysim proactively communicates during disruptions and collaborates closely with Optus and NBN Co for speedy resolutions.
How long does it take for Amaysim to fix an outage?
Typical resolution times vary depending on the outage scale:
- Minor Mobile Outages:
Usually fixed within 1–2 hours, unless physical damage requires extensive repairs, which could extend to 12–24 hours. - Major Mobile Outages:
Large-scale disruptions (e.g., Optus 2023 outage) can last around 14 hours, with gradual regional restoration. Such cases are rare, and redundancy measures have since improved. - NBN Outages:
Localized issues generally resolve within a few hours. Larger incidents (multiple suburbs) may take up to 24 hours. - Communication & Updates:
Amaysim commits to updates every 6 hours during major outages, with daily follow-ups if prolonged. Regular status reports are available via Amaysim’s official channels. - Compensation:
Significant disruptions may result in customer compensation, such as bonus data or plan credits. - Post-Restoration Troubleshooting:
After service restoration, restart your device or modem. If issues persist, contact Amaysim Support again for further assistance.
Official Amaysim Outage Resources & Links
- Network Status: Amaysim Service Status Dashboard – live updates and alerts.
- Mobile Coverage & Outage Map: Coverage Checker
- NBN Outage Checker: Amaysim NBN Outages
- Customer Support: Contact Amaysim or call 567 (Amaysim mobile) or 1300 808 300.
- Outages FAQ: Mobile Signal Troubleshooting
- Downdetector: Amaysim Outage Reports
- Optus Network Status: Optus Status Page (useful as Amaysim operates on Optus’ network).
Amaysim reports submitted through Ajust
During the Optus outage, I had no phone or internet all day and missed a virtual job interview. I couldn’t contact recruiters, government services, or even buy food as ATMs were down. The disruption cost me opportunities and basic essentials, so a data bonus was useless to me. - Mark
On the outage day, my whole household lost connection, making it impossible to coordinate care for my kids with family who were also affected. I had to cancel work and personal appointments, and the stress of not being able to reach anyone was overwhelming. - Ysaline
The outage meant I couldn’t work from home and had to travel elsewhere to get connected. This caused extra costs I wouldn’t normally have had, and I’m seeking compensation for them. - Max
After the outage, I was offered extra data, but as I’m on a talk-and-text-only plan, it was useless. A monetary credit would have been far more appropriate for the disruption I experienced. - Rhys
Amaysim Outage FAQs
How can I quickly check if Amaysim is experiencing an outage?
You can confirm Amaysim outage status in minutes by checking their Network Status Dashboard. This page lists real-time issues, affected areas, maintenance schedules, and estimated restoration times. For mobile, use the Coverage & Outage Map to see tower status by postcode, and for NBN, use the NBN Outage Checker. You can also check the Amaysim App, third-party sites like Downdetector, and Amaysim’s social media for instant updates.
What should I do if I think my Amaysim service is down
First, confirm the outage through Amaysim’s official status tools or trusted third-party sites. If confirmed, report it immediately by calling 567 from an Amaysim phone or 1300 808 300 from others, or use their 24/7 live chat or email. Provide location, time, affected services, and steps already tried. In emergencies where calls to 000 fail, use Wi-Fi calling or another provider’s phone. Prompt reporting helps prioritise your case for faster resolution.
How long does Amaysim usually take to fix outages?
Minor outages are often resolved in 1–2 hours, while major incidents may take 12–24 hours depending on damage. Nationwide events, like the 2023 Optus outage, lasted around 14 hours, though such cases are rare. NBN issues are typically fixed within hours, with large-scale problems taking up to a day. Amaysim provides updates every 6 hours during major events and may offer compensation such as bonus data or credits for significant disruptions.
What are the most common causes of Amaysim outages?
Amaysim outages often result from weather damage, infrastructure faults, or network provider issues. Examples include cyclone damage to towers, fibre cuts affecting NBN services, hardware failures disrupting mobile data, and software bugs delaying SMS delivery. Large-scale outages can also stem from network provider incidents, such as Optus’s 2023 software update failure. Understanding the cause can help you gauge likely repair times and whether to seek temporary alternatives.
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