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Amart Furniture customer support overview
Amart Furniture, a trusted Australian furniture retailer with over 50 years in business, offers extensive and accessible customer support channels. Customers can conveniently reach Amart via live chat, phone, email, or by visiting any of their 67 nationwide stores.
Known for their friendly, knowledgeable staff and commitment to resolving customer issues promptly, Amart maintains an impressive Trustpilot rating of 4.5 stars out of 5, showcasing strong overall customer satisfaction. The company proactively addresses 99% of negative online reviews within 48 hours, highlighting their dedication to customer care and issue resolution. With customer-first policies and accessible support, Amart strives to ensure every shopper is happy with their experience.
Common Amart Furniture customer issues and complaints
Like many large retailers, Amart Furniture faces recurring customer complaints, notably including:
- Delivery Delays or Damaged Goods:
Customers sometimes report delayed deliveries, scheduling confusion, or damaged items upon arrival. Issues like large items left unattended or poor communication can frustrate shoppers. - Product Quality & Defects:
Complaints occasionally arise regarding durability, especially with certain lower-priced furniture pieces experiencing peeling upholstery or sagging cushions earlier than expected. - Warranty and Repair Disputes:
Warranty claims can be contentious when Amart initially offers repairs instead of replacements or refunds. Customers occasionally have to advocate for stronger remedies if they experience major product faults. - Customer Service Response Times:
While many experiences are positive, some customers report long hold times, slow email responses, or difficulty obtaining timely updates from support.
Despite these concerns, Amart actively engages with customers to resolve complaints, reinforcing their commitment to customer satisfaction.
How to contact Amart Furniture customer support
Amart Furniture provides several straightforward ways to contact customer support:
- Live Chat:
Get immediate online assistance through the live chat option available on Amart’s Contact Page. - Phone Support:
Call their toll-free national customer care hotline at 1800 937 566. Standard business hours are typically Monday–Friday (9 am–5:30 pm), Thursday until 9 pm, and slightly reduced weekend hours. - Email Support:
For non-urgent matters or detailed documentation, email the customer service team directly at customer.care@amartfurniture.com.au. Amart typically responds within one business day. - In-Store Assistance:
Visit your local Amart store for face-to-face help. Find store details and hours using their Store Locator. - Online Contact Form:
Submit general queries or feedback through the convenient web contact form, especially useful for website-related issues or online orders.
Remember to have your order number and details ready to expedite support.
Amart Furniture key customer policies: refunds, returns, cancellations and more
Amart Furniture’s customer policies clearly outline their commitment to resolving your concerns effectively:
- Returns & Refunds (Change of Mind):
Amart offers a generous 30-day Satisfaction Guarantee. Products can be returned or exchanged within 30 days (48 hours for mattresses and custom items), provided they’re in original, undamaged condition. Note that return transport costs are typically customer-paid unless faulty. - Order Cancellations:
Orders can generally be cancelled before shipment or production. Custom-made items might forfeit the custom production surcharge once production begins. - Quality Guarantee (Warranty Claims):
Products are covered under Amart’s Quality Guarantee, typically lasting at least 1 year, often longer for premium items. Warranty claims result in repairs, replacements, or refunds/store credits, particularly if a major fault is identified. - Refunds for Faulty Goods:
Faulty, damaged, or incorrectly described goods are eligible for refunds or replacements in line with Australian Consumer Law. Contact support promptly with evidence for fast resolution. - Shipping & Delivery Policy:
Amart delivers nationwide, providing estimated time windows and fees at checkout. Issues during delivery (damage or misdelivery) are Amart’s responsibility, ensuring rectification or refunds. - Price Match Guarantee:
On selected items, if you find a lower competitor price, Amart matches it. Verify competitor pricing and present evidence for a price adjustment.
These policies ensure transparent, fair treatment, safeguarding your shopping experience.
Amart Furniture complaints submitted through Ajust
I contacted Amart’s warranty department about a defect in my outdoor setting. After declining their first offer, I expected further follow-up, but my emails were completely ignored. I’ve always been a loyal customer, but the silence and lack of response made me feel like I didn’t matter. - Beryl
I called, emailed, even visited the store multiple times to get updates on a recliner repair. It’s been over three months, and I still haven’t received any answers. Every interaction left me more frustrated than the last. - Lewis
After raising a concern about a misleading price match, I was told one thing, then another, and finally dismissed altogether. I asked to speak to someone more senior, but was brushed off instead. It felt like no one wanted to take responsibility. - Franco
I lodged a warranty claim and was told the parts were ordered. Months passed with no updates. When I followed up again, I was told something completely different. Every message felt like another dead-end. - Gillian
Recent experiences with Amart Furniture customer service
Outstanding In-store Help: A customer praised the personalised, knowledgeable service at Amart Traralgon, highlighting great deals and attentive assistance resulting in complete satisfaction.
Delivery Challenges with Resolution: A customer experienced communication breakdown and unexpected delivery arrangements. Although initially frustrating, Amart actively addressed the customer’s concerns afterward, illustrating their commitment to improvement.
Persistence Needed: A customer facing quality issues with a premium lounge set initially offered repair but persisted for a replacement/refund. After clearly communicating their rights under consumer law, Amart complied.
Official Amart Furniture Customer Service Links & Contact Information
Bookmark these official Amart Furniture support resources for easy reference:
- Contact Amart Furniture Customer Care
- Returns & Refunds Policy
- Quality Guarantee (Warranty)
- Warranty Claim Form (Make a Claim)
- FAQs (Frequently Asked Questions)
- Store Locator
- Email Support: customer.care@amartfurniture.com.au
- External Consumer Rights Resource: ACCC Consumer Rights
Amart Furniture Contact FAQs
What’s the fastest way to speak to a real person at Amart Furniture?
Live chat or calling 1800 937 566 during business hours is your best bet to reach a real person quickly. Live chat offers immediate support via Amart’s Contact Page, while phone support gives direct access to their national customer care team. For urgent issues like delivery problems or faulty goods, speaking to someone directly avoids delays.
Where should I send complaints or refund requests to Amart Furniture?
Send complaints or refund requests to customer.care@amartfurniture.com.au for a tracked response. Include your order number, issue summary, and photos if needed. Amart aims to respond within one business day. Using the online contact form or visiting a local store can also help if email responses are slow.
How can I get in touch about delivery problems or missing items?
Use Amart’s live chat or phone line at 1800 937 566 to report delivery issues fast. These are your fastest options for real-time updates or missed deliveries. Have your order number ready and explain the issue clearly-Amart takes responsibility for misdeliveries and damaged goods, so early contact matters.
Can I visit an Amart store for help with a return, refund, or complaint?
Yes, in-store assistance is available at any of Amart’s 67 locations nationwide. Staff can help process returns, inspect damaged goods, or escalate complaints in person. Use the Store Locator to find your closest branch-this is ideal if you prefer face-to-face support or your online query hasn’t been resolved.
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