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Can you get a refund from Specsavers? Check eligibility first
- 90-day satisfaction guarantee: Glasses, contact lenses, and hearing aids can be refunded or exchanged within 3 months of collection if you’re not happy.
- Faulty or wrong items: Refunds or replacements offered for damaged, defective, or incorrect orders. Specsavers covers return postage for such cases.
- Warranty: All glasses come with a 2-year manufacturing defect guarantee – repairs or replacements are free if faults appear.
- Change of mind: Applies both online and in-store. In practice, stores may suggest adjustments/exchanges first, but refunds remain available within the 90-day window.
- Exclusions: Opened/non-faulty contact lenses, used consumables (e.g., hearing aid batteries), gift cards, and accidental customer damage. Custom-made glasses are refundable only if there’s a product issue.
How to get a refund from Specsavers
- Contact customer care: Call 1800 074 171 or use the Specsavers contact form. Provide your order number and reason for return.
- Get a returns reference: Specsavers will issue an authorisation and usually provide a prepaid postage label.
- Prepare your items: Pack glasses in their case with accessories, or keep contact lens boxes unopened. Include receipt/order confirmation.
- Send/return items: Mail back using the prepaid label or drop into a Specsavers store. Keep tracking details for mailed returns.
- Refund processed: After inspection, Specsavers approves your refund and emails confirmation. In-store refunds are often processed immediately.
Specsavers’s refund timeframe - how long it takes
- In-store refunds: Usually processed on the spot, with card refunds clearing in 1–3 business days.
- Mail returns: Allow 7–10 business days from sending, including shipping, inspection, and processing.
- Overall timeline: Most customers see refunds within 1–2 weeks.
- Possible delays: High-volume periods, missing components, or third-party payment platforms (e.g. Afterpay, ZipPay) can extend processing times.
Specsavers’s refund methods - how you'll get your money back
- Card purchases: Refunded directly to the original debit/credit card.
- Cash purchases: Cash refund in-store, mailed returns may be refunded via bank transfer.
- Gift cards: Refunds reissued as new gift cards with standard 3-year validity.
- PayPal/Afterpay/Zip: Refunds processed back through the same platform.
- Health fund claims: Specsavers refunds your out-of-pocket portion. Health fund claims may need to be reversed with your insurer.
Common refund issues with Specsavers
- Missed 90-day window: Refunds denied if requested after the guarantee period.
- Damaged items: Glasses with scratches or misuse-related damage may be refused as change-of-mind returns.
- No proof of purchase: Missing receipts cause delays; Specsavers may still trace transactions if details were recorded.
- Prescription disputes: Customers sometimes told to “persevere.” Always request a re-check quickly if vision feels wrong.
- Delayed credits: Occasionally bank/payment platforms take longer than 10 business days to post the refund.
Specsavers cases submitted through Ajust
Customer experiences with Specsavers refund cases
Smooth refunds: Contact lens customers report hassle-free returns and refunds when orders were wrong or delayed.
Refund denied: A customer waited too long after being told to persist with glasses (outside 90 days). Their refund was refused.
Quick action wins: A customer called Specsavers immediately after AusPost lost their lenses – a replacement and emergency supply were provided on the spot.
How Specsavers Refund Policy Compares to Competitors
- OPSM: 30-day satisfaction policy (vs Specsavers’ 90 days). Specsavers wins on flexibility.
- Oscar Wylee: No change-of-mind refunds on prescription glasses - only remakes offered. Specsavers is more customer-friendly.
- VisionDirect: 100-day returns (slightly longer than Specsavers) but online-only process, no in-store option.
- Bailey Nelson: Remakes allowed within 30 days but no full refunds for prescription glasses. Specsavers is more generous.
Overall, Specsavers stands out as one of the most customer-friendly refund policies in Australia.
Official Specsavers Refund Resources & Links
- Specsavers Delivery & Returns Policy
- Specsavers Customer Guarantees
- Specsavers Contact Form
- Phone: 1800 074 171 (Mon–Fri, 8:30am–5:30pm AEST)
- Terms & Conditions of Purchase
- ACCC Refund Rights
Specsavers Refund FAQs
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