Still waiting on a Specsavers refund?
Can you get a refund from Specsavers? Check eligibility first
- 90-day satisfaction guarantee: Glasses, contact lenses, and hearing aids can be refunded or exchanged within 3 months of collection if you’re not happy.
- Faulty or wrong items: Refunds or replacements offered for damaged, defective, or incorrect orders. Specsavers covers return postage for such cases.
- Warranty: All glasses come with a 2-year manufacturing defect guarantee – repairs or replacements are free if faults appear.
- Change of mind: Applies both online and in-store. In practice, stores may suggest adjustments/exchanges first, but refunds remain available within the 90-day window.
- Exclusions: Opened/non-faulty contact lenses, used consumables (e.g., hearing aid batteries), gift cards, and accidental customer damage. Custom-made glasses are refundable only if there’s a product issue.
How to get a refund from Specsavers
- Contact customer care: Call 1800 074 171 or use the Specsavers contact form. Provide your order number and reason for return.
- Get a returns reference: Specsavers will issue an authorisation and usually provide a prepaid postage label.
- Prepare your items: Pack glasses in their case with accessories, or keep contact lens boxes unopened. Include receipt/order confirmation.
- Send/return items: Mail back using the prepaid label or drop into a Specsavers store. Keep tracking details for mailed returns.
- Refund processed: After inspection, Specsavers approves your refund and emails confirmation. In-store refunds are often processed immediately.
Specsavers’s refund timeframe - how long it takes
- In-store refunds: Usually processed on the spot, with card refunds clearing in 1–3 business days.
- Mail returns: Allow 7–10 business days from sending, including shipping, inspection, and processing.
- Overall timeline: Most customers see refunds within 1–2 weeks.
- Possible delays: High-volume periods, missing components, or third-party payment platforms (e.g. Afterpay, ZipPay) can extend processing times.
Specsavers’s refund methods - how you'll get your money back
- Card purchases: Refunded directly to the original debit/credit card.
- Cash purchases: Cash refund in-store, mailed returns may be refunded via bank transfer.
- Gift cards: Refunds reissued as new gift cards with standard 3-year validity.
- PayPal/Afterpay/Zip: Refunds processed back through the same platform.
- Health fund claims: Specsavers refunds your out-of-pocket portion. Health fund claims may need to be reversed with your insurer.
Common refund issues with Specsavers
- Missed 90-day window: Refunds denied if requested after the guarantee period.
- Damaged items: Glasses with scratches or misuse-related damage may be refused as change-of-mind returns.
- No proof of purchase: Missing receipts cause delays; Specsavers may still trace transactions if details were recorded.
- Prescription disputes: Customers sometimes told to “persevere.” Always request a re-check quickly if vision feels wrong.
- Delayed credits: Occasionally bank/payment platforms take longer than 10 business days to post the refund.
Specsavers cases submitted through Ajust
I paid $439 for glasses in early January and weeks later I still hadn’t received them. The delay affected my daily life because I rely on glasses to function properly. After paying in full, chasing delivery and not getting clear updates was incredibly frustrating. At that point, all I wanted was either the glasses I paid for or my money back. - Dattatraya
I bought hearing aids that never worked properly, no matter how many times they were adjusted. Conversations became stressful because I kept mishearing people, and it started affecting my confidence day to day. After multiple visits with no improvement, I felt it was only fair to ask for a refund, as the product simply wasn’t fit for purpose. - Peter
I paid around $600 for two pairs of glasses that turned out to be unusable due to an incorrect prescription. Despite notifying the store, nothing was done to fix the issue. Being left with glasses I couldn’t wear and no clear resolution was upsetting. I asked for a full refund because I paid for something that never worked. - Gordon
After six visits trying to fix my multifocal glasses, I still couldn’t wear them. Each adjustment failed, and I was eventually made to feel like the problem was mine. It became a complete waste of time and money. In the end, I requested a refund so I could take my prescription elsewhere and finally get glasses I could use. - Eva
Customer experiences with Specsavers refund cases
Smooth refunds: Contact lens customers report hassle-free returns and refunds when orders were wrong or delayed.
Refund denied: A customer waited too long after being told to persist with glasses (outside 90 days). Their refund was refused.
Quick action wins: A customer called Specsavers immediately after AusPost lost their lenses – a replacement and emergency supply were provided on the spot.
How Specsavers Refund Policy Compares to Competitors
- OPSM: 30-day satisfaction policy (vs Specsavers’ 90 days). Specsavers wins on flexibility.
- Oscar Wylee: No change-of-mind refunds on prescription glasses - only remakes offered. Specsavers is more customer-friendly.
- VisionDirect: 100-day returns (slightly longer than Specsavers) but online-only process, no in-store option.
- Bailey Nelson: Remakes allowed within 30 days but no full refunds for prescription glasses. Specsavers is more generous.
Overall, Specsavers stands out as one of the most customer-friendly refund policies in Australia.
Official Specsavers Refund Resources & Links
- Specsavers Delivery & Returns Policy
- Specsavers Customer Guarantees
- Specsavers Contact Form
- Phone: 1800 074 171 (Mon–Fri, 8:30am–5:30pm AEST)
- Terms & Conditions of Purchase
- ACCC Refund Rights
Specsavers Refund FAQs
Can you really get a full refund from Specsavers if you’re not happy with your glasses or lenses?
Yes, Specsavers offers a 90-day satisfaction guarantee that allows refunds or exchanges on glasses, contact lenses, and hearing aids. This applies if you’re unhappy with comfort, fit, or vision, not just faults. While staff may suggest adjustments first, you can still request a refund within 90 days of collection. Acting early matters, as requests outside this window are usually declined.
What items are excluded from the Specsavers refund policy?
Some items are excluded, including opened non-faulty contact lenses, used consumables, gift cards, and customer-caused damage. Custom-made prescription glasses are only refundable if there’s a manufacturing fault or error. If something feels wrong with your prescription, ask for a re-check immediately so it’s logged within the 90-day guarantee period.
How long does a Specsavers refund usually take to process?
Most Specsavers refunds are completed within one to two weeks, depending on how the item is returned. In-store refunds are often processed immediately, with card refunds clearing in one to three business days. Mail returns typically take seven to ten business days, including shipping and inspection, though third-party payments can take longer.
What should you do if Specsavers delays or refuses your refund?
If your refund is delayed or refused, contact Specsavers customer care and clearly reference the 90-day satisfaction guarantee. Provide your receipt, order number, and explain why the policy applies. If you’re still stuck or feel your consumer rights aren’t being honoured, using a service like Ajust can help you push for a fair outcome without chasing the store yourself.
You deserve your money back, don’t let it slip away.
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